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Desktop & Mobile Administration and AppExchange

Description

Quiz on Desktop & Mobile Administration and AppExchange, created by Judith Gräve on 20/01/2018.
Judith Gräve
Quiz by Judith Gräve, updated more than 1 year ago
Judith Gräve
Created by Judith Gräve over 6 years ago
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Resource summary

Question 1

Question
Which statement about Mobile Lite is true? (Choose 2)
Answer
  • It must be enabled by an administrator
  • It is available to customer portal users
  • It is available to users without a mobile license
  • It is available to partner portal users

Question 2

Question
When should a system administrator consider using the Salesforce AppExchange? (Choose 2)
Answer
  • When standard Salesforce functionality needs to be extended
  • To find answers to Salesforce application questions
  • When looking for pre-built custom applications and tools
  • To submit ideas for Salesforce application enhancements

Question 3

Question
What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users? (Choose 2)
Answer
  • Custom object tab names
  • Standard Field labels
  • Tab Colors and Fonts
  • Page Layouts

Question 4

Question
Which step must a system administrator take before users can use the Salesforce for Outlook client? (Choose 2)
Answer
  • Assign users to Outlook configuration
  • Specify a user's Outlook synchronization folders
  • Select syncing direction and conflict behavior
  • Run a first time synchronization for each user

Question 5

Question
When are validation rules applied when using Salesforce for Outlook?
Answer
  • Every time a record is saved
  • Every time a user views a record
  • Every time a record is updated
  • Every time data is synchronized with the server

Question 6

Question
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Answer
  • Mobile Lite configurations can be created for each user
  • Mobile Lite provides access to standard objects and dashboards
  • Mobile Lite must be enabled before users can install it
  • Mobile Lite users must have a mobile license assigned to them

Question 7

Question
What can users do with Mobile Lite? (Choose 2)
Answer
  • View campaigns and manage campaign members
  • View, create, edit, and delete custom objects
  • View, create, edit, and delete accounts, contacts, and opportunities
  • Search for records that were not previously downloaded to a mobile device

Question 8

Question
What item appears in a user’s My Unresolved Items after synchronization using Salesforce for Outlook?(Choose 2)
Answer
  • Cases not assigned to a contact
  • Notes not assigned to a record
  • Emails not associated to a record
  • Contacts not assigned to an account

Question 9

Question
Which permission is required to install and uninstall packages from Salesforce AppExchange?
Answer
  • Upload AppExchange Packages
  • Manage Package Licenses
  • Download AppExchange Packages
  • Create AppExchange Packages

Question 10

Question
Which accounts are automatically synchronized on Salesforce Classic Lite?
Answer
  • Any account created in the last 30 days
  • All recently accessed accounts
  • Accounts that the user owns
  • Accounts selected with the sync button

Question 11

Question
When a user select an email in outlook, what options are available in the salesforce side panel for outlook? Choose 2 answers
Answer
  • View the details of Salesforce leads and contacts
  • Search for contacts in Salesforce to add the email to
  • Add the email to a case in Salesforce
  • Create new accounts in salesforce to add the email to

Question 12

Question
Which data can be synched using Salesforce for Outlook? (Choose 3)
Answer
  • Custom objects
  • Events
  • Leads
  • Contacts
  • Tasks

Question 13

Question
What should a system admin consider when setting up Salesforce Classic Lite? Choose 2 answers.
Answer
  • it must be enabled for the entire organization
  • it allows access to most custom objects in the organization
  • only recently-viewed records are synchronized
  • it allows access to all standard objects in the organization

Question 14

Question
What is the purpose of the AppExchange? (2 answers)
Answer
  • Partners can download accounts and contacts to collaborate on sales deals
  • Administrators can download and customize pre-built dashboards and reports
  • Customers can share and install apps published by Salesforce partners
  • Support users can install the Salesforce Console for Service customers

Question 15

Question
What should a system administrator subscribe to in order to stay updated on new applications added to the salesforce appexchange? (Choose 2)
Answer
  • The RSS feed for the appexchange
  • The appexchange newsletter
  • The administration newsletter
  • The appexchange Chatter feed

Question 16

Question
Which of the following must be completed in order for a user to access the Lightning Experience? (Select 2)
Answer
  • The Lightning Experience must be enabled for the org.
  • The user must access Salesforce from a mobile device.
  • The "Lightning Experience User" permission must be granted to the user.
  • The user must select the Lightning Experience application in Salesforce.

Question 17

Question
Acme Corporation has recently deployed the Sales Cloud for lead and opportunity management, and is looking for a convenient way for their sales reps to access Salesforce.com from their mobile device. Which of the following mobile application would you recommend?
Answer
  • Salesforce1
  • SalesforceA
  • Salesforce Mobile Classic
  • Browser on mobile device

Question 18

Question
Which of the following applications should a Salesforce administrator use to freeze a user account from their mobile device?
Answer
  • Salesforce1
  • SalesforceA
  • Salesforce Mobile Classic
  • Browser on mobile device

Question 19

Question
Which of the following are common use cases to evaluate the use of an AppExchange package? (Select all that apply)
Answer
  • Integration
  • Electronic Signature
  • Marketing Automation
  • Data Quality
  • All of the above

Question 20

Question
Mary is the Salesforce administrator for her organization. Often times, users within her organization create duplicate lead and contact records. What actions should Mary consider to help mitigate this problem? (Select 3)
Answer
  • Configure Data.com options to prevent duplicate lead creation
  • Evaluate and install an AppExchange package to prevent duplicate lead creation.
  • Add a workflow rule to prevent duplicate lead creation.
  • Instruct users to search for an existing lead/contact prior to creating a new record
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