ServiceNow Fundamentals - New York (Module 1)

What is the main way for users to interact with applications and information in a ServiceNow instance?

What are the 4 components of the Application Navigator?

What are the interface element that provide access to all aplications and modules?

What is a group of modules or pages that provide related information and functionality in a instance?

What is the application used for configuring servers, databases and networks?

What are the 6 components of Banner Frame?

True or False

In Banner Frame area, logo image can be modified for the instance.

True or False

In Banner Frame area, when logo image is clicked, let user to exit ServiceNow.

In Banner Frame area, what options in User Menu are available to all users?

What exclusive option is available to all Administrators in the User Menu from Banner Frame?

What feature in Banner Frame allow user to find records from multiple tables?

What feature in Banner Frame allow user to take conversation?

What feature in Banner Frame allow user to modify the settings for the your user interface?

What component of Application Navigator is used to speed up localization of a module or application?

How can we navigate directly to a table List in Filter Navigator?

How can we navigate directly to a blank Form, to insert new record, in Filter Navigator?

What is the purpose of the arrow icon at the bottom left of the application navigator?

How do we add a breadcrumb filter, from Content Frame, to Favorites tab in Application Navigator.

Can Favorites be reordered, edited or removed from the Favorites tab by clicking on the edit (pencil) icon?

What are the activities listed in Your History tab of Application Navigator?

What is the default maximum number of activities displayed in the Your History tab of the Application Navigator?

What table can be used by administrator to configure the number of activities displayed in the Your History tab of the Application Navigator?

What property in 'sys_properties' table can be modified by administrator to configure the number of activities displayed in the Your History tab of the Application Navigator?

What content types are not tracked in the Your History feature?

A mobile-first fully native experience where users can: submit and view requests and approvals, view and complete tasks, sign documents and request help from Agent Chat. What are we talking about?

Where can we get the official documentation for ServiceNow platform, produced by ServiceNow?

Where can we get useful information about ServiceNow platform from user who collaborate, share, produce ideas, content and even answers to questions you may have?

What component in ServiceNow user interface is used to find an application?

What component in ServiceNow user interface appears on the top of the page?

What component in ServiceNow user interface is used to show lists and forms of a table?

What exclusive option is available only to 'admin' user in the User Menu from Banner Frame?

Using Now Mobile App you can Enable Notifications and Report an Issue?

True or False

Using Now Mobile App you can not search for articles, people or services.

Using Now Mobile App you can view and complete tasks?

True or False

Using Now Mobile App you can submit and track requests but not can ask for help.

Using Now Mobile App you can ask for help and search for articles and services?

What is a collection of permissions used to grant access to aplications and assign security rights?

What is the table used to record the roles used in the ServiceNow platform?

Can a role be assigned to a group?

Can a role be assigned directly to a single user?

What is the best practice: assign a role directly to a user or assign it to a group?

True or False

Once access has been granted to a role, all of the groups or users assigned to that role are granted the same access.

May a role contain other roles?

Is any access granted to one role automatically granted to any other role that contains it?

True or False

By assigning a role to a group, all the users in the role inherit all of the groups within that role.

Can you delete a role from a user record when the role is assigned to group that the user belong to?

True or False

A user assigned to 'catalog' role only has access to the 'Service Catalog' application and its associated modules.

True or False

A user assigned to 'user_criteria_admin' role only has access to the 'Service Catalog>User Criteria' module.

True or False

A user assigned to 'user_criteria_admin' role only has access to the 'Service Catalog>User Criteria' and 'Knowledge>User Criteria' modules.

True or False

'catalog_admin' role contains two roles: 'catalog' and 'user_criteria_admin'.

How many are the classes of Base System Roles in ServiceNow platform?

Are System Administrator and Specialized Administrators part of Base System Roles?

True or False

Fulfiller, Approver and Requester are not part of Base System Roles.

True or False

Users with Specialized Administrators roles may manage specific functions or applications.

True or False

The admin role provides access to almost all platform features, applications, functions and data.

What role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes?

Can users holding the admin role create user roles, modify user roles and impersonate other users?

True or False

Assignment Rules, Knowledge Base, Human Resources, Reports and Web Services are functions and applications that can be managed by Specialized Administrators.

What is the only one role Approvers have?

Who can make requests only on their own behalf and are not assigned roles?

They are users that have clearly defined paths and workflows in the platform and have one or more roles, including the itil and approver_user roles. Who are they?

Are Inpersonations logged in the System Log?

True or False

Only users with the impersonator role can impersonate other users for testing purposes.

Can users with admin role impersonate other users?

True or False

To select a user to impersonate we can do it from the recent impersonations list or entering user's name to search for the user.

True or False

When impersonating a user, the impersonator can acess exactly the same applications, modules and data that impersonated user can access.

What are the most common ways to interact with data in ServiceNow platform?

True or False

A list displays a set of records from a table within the banner frame of ServiceNow?

Are lists located within Content Frame of ServiceNow?

True or False

Lists can't be customized to display the information you need.

What role grant users the permissions to manage users, groups and roles?

What element in List Anatomy displays the list title, the view name, search list values and record count?

What element in List Anatomy offers a quickform of filter navigation?

What element in List Anatomy displays column names and provides some list controls?

What element in List Anatomy provides a search within a specific column?

What element in List Anatomy provides access to additional actions when user right-click on a field value?

True or False

Context menos provide different levels of controls for a given list view.

How many types of context menus exists in Lists?

True or False

The types of context menus are: Form Context Menu, List Context Menu and Column Context Menu.

True or False

List Context Menu, Column Context Menu and Record Context Menu are the types of context menus.

Can Context Menus also be called Addictional Actions?

What Context Menu is accessed when you right-click in a row's cell?

They can be accessed by clicking the list menu icon or by right-clicking the list header and column headers. What are we talking about?

What Context Menu is used to access options related to viewing and filtering the entire list?

What Context Menu is used to create quick reports, configuring the list and exporting data based on the field selected?

What Context Menu is used to access actions related to the values in the cell selected, such as filtering and assign tags?

What is a set of conditions applied to a table list to isolate a subset of data?

Three componentes tht make up a filter condition:

You can save your filters by dragging the breadcrumb to the ...

In addition to using the Favorites feature you can save the filter in the ...

After filling in the field, the operator and the value, to apply the filter it is necessary to press the button ...

After applying the filter to a list you can use the ... button to save it in the Context Menu.

After recording, a filter can be used from the option ... in the List Context Menu.

After being applied, a filter appears at the top of the list in ... format, shown in blue letters.

Which component of the filters that presents a choice list based on the table field data type?

Which component of the filters that presents a choice list based on the table and user acces rights?

in filters, fields can be filled with fields from related tables using ...

Which component of the filters can be a text entry field or a choice list, depending on the table field type?

In filters, field operators include:

Consider the following choice list: is, is not, greater than, less than, greater than or is, less than or is. Is it correct to say that these are filter operators for fields of the type 'Text'?

Consider the following choice list: is, is not, contains, is one of, starts with, ends with. Is it correct to say that these are filter operators for fields of the type 'Numeric'?

Consider the following choice list: on, before, after, between, is more than, is less than. Is it correct to say that these are filter operators for fields of the type 'Date'?

The ... allows a field value to be edited in a list without opening the record

The list editor is the quickest method to update a field on ...

It is possible quickly update the request status to Assign to me, Approve and Reject, directly from the list. To do this, we must use ...

In lists, what can we use to categorize, flag and locate records?

True or False

Tags can be created against any record from a list or form view.

True or False

New tags can be made visible to Roles and Users.

True or False

New tags can be made visible to Groups and Roles.

True or False

New tags can be made visible to Groups and Users.

True or False

New tags can be made visible only to Groups and Users.

True or False

New tags can be made visible to Any User.

True or False

New tags can't be made visible to Everyone.

True or False

New tags can be made visible to current logged user.

Is there a module called 'My Tags' to edit personal tags?

Is there a module called 'My Personal Tags' to edit personal tags?

Is there a module called 'My Tagged Documents' that can be used to edit personal tags?

Only users that has the 'admin' role or 'tags_admin' role can assign tags to ...

How many ways to assign tags are there?

True or False

It is possible to assign tags to records from the list using Record Context Menu.

True or False

It isn't possible to assign tags to records from the list view using inline field editing.

True or False

It is possible to configure the tags to assign automatically to records.

What is the name of the field used when editing a tag to control how it is shared?

A ... is a version of a customized list or form which defines which fields appear and in what order.

True or False

For different list views, the number of records displayed for a particular table can be different.

True or False

For different list views, for a particular table, different fields may be visible and display in different order.

Who can create views for lists and forms?

To switch between the different views of columns on a list, open the ... and select 'View' option.

The view name appears in brackets beside the list title and form record type when a view other than ... view is selected.

Configure ... to show or hide fields from a view and change the list column order.

Click any ... context menu icon and select 'Configure>List Layout'.

Users with ... or ... role can add or remove columns (fields) from a list or change the order in which the columns appear in the list for all users.

True or False

To create a new list view, select 'New ...' from the 'View Name' choice list on the list configuration page.

True or False

The current logged-in user can personalize a list to show fields, hide fields or change the fields order on a view. To do this the user must click the 'Personalize List' icon (gear) in the list column header.

Where the ... configuration affects everyone, the ... modifies the layout of a list for an individual user.

If the logged-in user wants to return to the default view definition, he can select the ... option during Personalize List.

True or False

In ServiceNow, searches are case sensitive.

When performing searches in ServiceNow, we can use special symbols to represent zero or more characters. These symbols are called ...

True or False

Results with using wildcards never vary regardless of the search method used.

In searches, what's the meaning of '*searchTerm' and '!*searchTerm' wildcards?

In searches, what's the meaning of 'searchTerm%' and '%searchTerm' wildcards?

In searches, what's the meaning of '=searchTerm' and '!=searchTerm' wildcards?