21206459
Description
Flashcards by MARCELO LAZARINI, updated more than 1 year ago
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Created by MARCELO LAZARINI
over 6 years ago
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| Question | Answer |
| What is the main way for users to interact with applications and information in a ServiceNow instance? | UI - User Interface |
| What are the 4 components of the Application Navigator? | Filter Navigator, All Applications Tab, Favorites Tab and Your History Tab |
| What are the interface element that provide access to all aplications and modules? | Application Navigator |
| What is a group of modules or pages that provide related information and functionality in a instance? | Application |
| What is the application used for configuring servers, databases and networks? | Configuration Management |
| What are the 6 components of Banner Frame? | Logo Image, User Menu, Global Text Search icon, Connect Sidebar icon, Help icon and Gear icon. |
| True or False In Banner Frame area, logo image can be modified for the instance. | True |
| True or False In Banner Frame area, when logo image is clicked, let user to exit ServiceNow. | False |
| In Banner Frame area, what options in User Menu are available to all users? | Profile and Exit |
| What exclusive option is available to all Administrators in the User Menu from Banner Frame? | Impersonate User |
| What feature in Banner Frame allow user to find records from multiple tables? | Global Text Search icon |
| What feature in Banner Frame allow user to take conversation? | Connect Sidebar icon |
| What feature in Banner Frame allow user to modify the settings for the your user interface? | Gear icon |
| What component of Application Navigator is used to speed up localization of a module or application? | Filter Navigator |
| How can we navigate directly to a table List in Filter Navigator? | <table-name>.list |
| How can we navigate directly to a blank Form, to insert new record, in Filter Navigator? | <table-name>.form |
| What is the purpose of the arrow icon at the bottom left of the application navigator? | Collapse or Expand the Application Navigator bar. |
| How do we add a breadcrumb filter, from Content Frame, to Favorites tab in Application Navigator. | Using drag-and-drop |
| Can Favorites be reordered, edited or removed from the Favorites tab by clicking on the edit (pencil) icon? | Yes |
| What are the activities listed in Your History tab of Application Navigator? | Forms and Lists accessed, Catalog itens and Homepages visited |
| What is the default maximum number of activities displayed in the Your History tab of the Application Navigator? | 30 |
| What table can be used by administrator to configure the number of activities displayed in the Your History tab of the Application Navigator? | sys_properties |
| What property in 'sys_properties' table can be modified by administrator to configure the number of activities displayed in the Your History tab of the Application Navigator? | glide.ui.nav.history_length |
| What content types are not tracked in the Your History feature? | UI pages and other non-standard interfaces |
| A mobile-first fully native experience where users can: submit and view requests and approvals, view and complete tasks, sign documents and request help from Agent Chat. What are we talking about? | Now Mobile App |
| Where can we get the official documentation for ServiceNow platform, produced by ServiceNow? | http://docs.servicenow.com |
| Where can we get useful information about ServiceNow platform from user who collaborate, share, produce ideas, content and even answers to questions you may have? | http://community.servicenow.com |
| What component in ServiceNow user interface is used to find an application? | Application Navigator |
| What component in ServiceNow user interface appears on the top of the page? | Banner Frame |
| What component in ServiceNow user interface is used to show lists and forms of a table? | Content Frame |
| What exclusive option is available only to 'admin' user in the User Menu from Banner Frame? | Elevate Roles |
| Using Now Mobile App you can Enable Notifications and Report an Issue? | Yes |
| True or False Using Now Mobile App you can not search for articles, people or services. | False |
| Using Now Mobile App you can view and complete tasks? | Yes |
| True or False Using Now Mobile App you can submit and track requests but not can ask for help. | False |
| Using Now Mobile App you can ask for help and search for articles and services? | Yes |
| What is a collection of permissions used to grant access to aplications and assign security rights? | Roles |
| What is the table used to record the roles used in the ServiceNow platform? | sys_user_roles |
| Can a role be assigned to a group? | Yes |
| Can a role be assigned directly to a single user? | Yes |
| What is the best practice: assign a role directly to a user or assign it to a group? | Group |
| True or False Once access has been granted to a role, all of the groups or users assigned to that role are granted the same access. | True |
| May a role contain other roles? | Yes |
| Is any access granted to one role automatically granted to any other role that contains it? | Yes |
| True or False By assigning a role to a group, all the users in the role inherit all of the groups within that role. | False |
| Can you delete a role from a user record when the role is assigned to group that the user belong to? | No |
| True or False A user assigned to 'catalog' role only has access to the 'Service Catalog' application and its associated modules. | True |
| True or False A user assigned to 'user_criteria_admin' role only has access to the 'Service Catalog>User Criteria' module. | No |
| True or False A user assigned to 'user_criteria_admin' role only has access to the 'Service Catalog>User Criteria' and 'Knowledge>User Criteria' modules. | True |
| True or False 'catalog_admin' role contains two roles: 'catalog' and 'user_criteria_admin'. | True |
| How many are the classes of Base System Roles in ServiceNow platform? | 5 |
| Are System Administrator and Specialized Administrators part of Base System Roles? | Yes |
| True or False Fulfiller, Approver and Requester are not part of Base System Roles. | False |
| True or False Users with Specialized Administrators roles may manage specific functions or applications. | True |
| True or False The admin role provides access to almost all platform features, applications, functions and data. | True |
| What role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes? | impersonator |
| Can users holding the admin role create user roles, modify user roles and impersonate other users? | Yes |
| True or False Assignment Rules, Knowledge Base, Human Resources, Reports and Web Services are functions and applications that can be managed by Specialized Administrators. | True |
| What is the only one role Approvers have? | approver_user |
| Who can make requests only on their own behalf and are not assigned roles? | Requesters |
| They are users that have clearly defined paths and workflows in the platform and have one or more roles, including the itil and approver_user roles. Who are they? | Fulfiller |
| Are Inpersonations logged in the System Log? | Yes |
| True or False Only users with the impersonator role can impersonate other users for testing purposes. | False |
| Can users with admin role impersonate other users? | Yes |
| True or False To select a user to impersonate we can do it from the recent impersonations list or entering user's name to search for the user. | True |
| True or False When impersonating a user, the impersonator can acess exactly the same applications, modules and data that impersonated user can access. | True |
| What are the most common ways to interact with data in ServiceNow platform? | Lists and Forms |
| True or False A list displays a set of records from a table within the banner frame of ServiceNow? | False |
| Are lists located within Content Frame of ServiceNow? | Yes |
| True or False Lists can't be customized to display the information you need. | False |
| What role grant users the permissions to manage users, groups and roles? | user_admin |
| What element in List Anatomy displays the list title, the view name, search list values and record count? | Title Bar |
| What element in List Anatomy offers a quickform of filter navigation? | List Filters / Breadcrumbs |
| What element in List Anatomy displays column names and provides some list controls? | Column Headings |
| What element in List Anatomy provides a search within a specific column? | Column Header Search |
| What element in List Anatomy provides access to additional actions when user right-click on a field value? | Field Values |
| True or False Context menos provide different levels of controls for a given list view. | True |
| How many types of context menus exists in Lists? | 3 |
| True or False The types of context menus are: Form Context Menu, List Context Menu and Column Context Menu. | False |
| True or False List Context Menu, Column Context Menu and Record Context Menu are the types of context menus. | True |
| Can Context Menus also be called Addictional Actions? | Yes |
| What Context Menu is accessed when you right-click in a row's cell? | Record Context Menu |
| They can be accessed by clicking the list menu icon or by right-clicking the list header and column headers. What are we talking about? | Context Menus |
| What Context Menu is used to access options related to viewing and filtering the entire list? | List Context Menu |
| What Context Menu is used to create quick reports, configuring the list and exporting data based on the field selected? | Column Context Menu |
| What Context Menu is used to access actions related to the values in the cell selected, such as filtering and assign tags? | Record Context Menu |
| What is a set of conditions applied to a table list to isolate a subset of data? | Filter |
| Three componentes tht make up a filter condition: | Field, Operator and Value |
| You can save your filters by dragging the breadcrumb to the ... | Favorites tab |
| In addition to using the Favorites feature you can save the filter in the ... | List Context Menu |
| After filling in the field, the operator and the value, to apply the filter it is necessary to press the button ... | Run |
| After applying the filter to a list you can use the ... button to save it in the Context Menu. | Save |
| After recording, a filter can be used from the option ... in the List Context Menu. | Filters |
| After being applied, a filter appears at the top of the list in ... format, shown in blue letters. | Breadcrumb |
| Which component of the filters that presents a choice list based on the table field data type? | Operator |
| Which component of the filters that presents a choice list based on the table and user acces rights? | Field |
| in filters, fields can be filled with fields from related tables using ... | Dot-walking |
| Which component of the filters can be a text entry field or a choice list, depending on the table field type? | Value |
| In filters, field operators include: | Text, Numeric and Date |
| Consider the following choice list: is, is not, greater than, less than, greater than or is, less than or is. Is it correct to say that these are filter operators for fields of the type 'Text'? | No, these are operators for fields of the type 'Numeric'. |
| Consider the following choice list: is, is not, contains, is one of, starts with, ends with. Is it correct to say that these are filter operators for fields of the type 'Numeric'? | No, these are operators for fields of the type 'Text'. |
| Consider the following choice list: on, before, after, between, is more than, is less than. Is it correct to say that these are filter operators for fields of the type 'Date'? | Yes |
| The ... allows a field value to be edited in a list without opening the record | List Editor |
| The list editor is the quickest method to update a field on ... | Multiple Records |
| It is possible quickly update the request status to Assign to me, Approve and Reject, directly from the list. To do this, we must use ... | List Editor |
| In lists, what can we use to categorize, flag and locate records? | Tags |
| True or False Tags can be created against any record from a list or form view. | True |
| True or False New tags can be made visible to Roles and Users. | False |
| True or False New tags can be made visible to Groups and Roles. | False |
| True or False New tags can be made visible to Groups and Users. | True |
| True or False New tags can be made visible only to Groups and Users. | False |
| True or False New tags can be made visible to Any User. | True |
| True or False New tags can't be made visible to Everyone. | False |
| True or False New tags can be made visible to current logged user. | True |
| Is there a module called 'My Tags' to edit personal tags? | Yes |
| Is there a module called 'My Personal Tags' to edit personal tags? | No |
| Is there a module called 'My Tagged Documents' that can be used to edit personal tags? | Yes |
| Only users that has the 'admin' role or 'tags_admin' role can assign tags to ... | Everyone |
| How many ways to assign tags are there? | 3 |
| True or False It is possible to assign tags to records from the list using Record Context Menu. | True |
| True or False It isn't possible to assign tags to records from the list view using inline field editing. | False |
| True or False It is possible to configure the tags to assign automatically to records. | True |
| What is the name of the field used when editing a tag to control how it is shared? | Viewable by |
| A ... is a version of a customized list or form which defines which fields appear and in what order. | View |
| True or False For different list views, the number of records displayed for a particular table can be different. | False |
| True or False For different list views, for a particular table, different fields may be visible and display in different order. | True |
| Who can create views for lists and forms? | System Administrators |
| To switch between the different views of columns on a list, open the ... and select 'View' option. | List Context Menu |
| The view name appears in brackets beside the list title and form record type when a view other than ... view is selected. | Default |
| Configure ... to show or hide fields from a view and change the list column order. | List Layout |
| Click any ... context menu icon and select 'Configure>List Layout'. | Column |
| Users with ... or ... role can add or remove columns (fields) from a list or change the order in which the columns appear in the list for all users. | admin /personalize_list |
| True or False To create a new list view, select 'New ...' from the 'View Name' choice list on the list configuration page. | True |
| True or False The current logged-in user can personalize a list to show fields, hide fields or change the fields order on a view. To do this the user must click the 'Personalize List' icon (gear) in the list column header. | True |
| Where the ... configuration affects everyone, the ... modifies the layout of a list for an individual user. | List Layout / Personalize List |
| If the logged-in user wants to return to the default view definition, he can select the ... option during Personalize List. | Reset Column Defaults |
| True or False In ServiceNow, searches are case sensitive. | False |
| When performing searches in ServiceNow, we can use special symbols to represent zero or more characters. These symbols are called ... | Wildcards |
| True or False Results with using wildcards never vary regardless of the search method used. | False |
| In searches, what's the meaning of '*searchTerm' and '!*searchTerm' wildcards? | Contains / Not Contains |
| In searches, what's the meaning of 'searchTerm%' and '%searchTerm' wildcards? | Starts With / Ends With |
| In searches, what's the meaning of '=searchTerm' and '!=searchTerm' wildcards? | Equals / Does not Equal |
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