Basic Communication Model

Source

encoding

message/channel

decoding

receiver

Creating the idea and putting the idea into a form that can be used to transfer information.

Converting the idea into words, or gestures that convey meaning.

How messages are transmitted.

The recipient of the message.

Verbal V. Non-Verbal Communication

Non-verbal provides what percent in face to face communications?

Types of body language.

Characteristics of shaking hands.

intimate distance

personal distance

social distance

public distance

Barriers to communication in a sales call.

What percent of what we hear is incorrect?

The process of sending back to the speaker what you as listener think the individual meant, both in terms of content and feelings.

Strategies for listening.

Ability to perceive another person's worldview as if it were your own.

Used to evaluate the accuracy, meaningfulness and usefulness of the information given.