PEGA PCBA low-code app builder

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Frage 1 von 65

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Ziehe eine Antwort zum richtigen orangen Punkt.

Customer

Customer service agent

Agent portal

Customer web portal

Erklärung

Frage 2 von 65

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Ziehe eine Antwort zum richtigen orangen Punkt.

Customer

Customer web portal

mailing address

Postal service

Erklärung

Frage 3 von 65

In Pega Platform, a user environment is also known as a workspace or studio.

Wähle eins der folgenden:

WAHR
FALSCH

Erklärung

Frage 4 von 65

How does the Pega approach to application development differ from traditional application development? Drag the development approach into the correct description box.

Ziehe eine Antwort zum richtigen orangen Punkt.

Traditional development

Pega low-code development

Pega low-code development 1

Pega low-code development 2

Pega low-code development 3

Erklärung

Frage 5 von 65

What is a benefit of Pega low-code development?

Wähle eine der folgenden:

Pega makes low-code development easy for very simple applications only.
The Pega user interface allows only low-code users to build applications.
The Pega low-code development tools create the code for you.
Pega low-code development increases both productivity and IT involvement.

Erklärung

Frage 6 von 65

Drag the studio name on the left to the correct description on the right.

Ziehe eine Antwort zum richtigen orangen Punkt.

Prediction studio

Admin studio

Dev studio

App studio 1

App studio 2

App studio 3

Erklärung

Frage 7 von 65

Which three authoring workspaces are found in Pega Platform? (Choose Three)

Wähle eine oder mehr der folgenden:

Dev Studio
Access Manager
App Studio
Data Studio
Admin Studio

Erklärung

Frage 8 von 65

App Studio is a development workspace designed for business analysts and front-end developers.

Wähle eins der folgenden:

WAHR
FALSCH

Erklärung

Frage 9 von 65

Choose the correct statement.

Wähle eine der folgenden:

A case type is a case instance, which represents work that delivers a meaningful outcome.
An abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.

Erklärung

Frage 10 von 65

Choose the correct statement.

Wähle eine oder mehr der folgenden:

Stages are the first level of organizing your work in a case.
Processes are the first level of organizing your work in a case. You then organize your work by using stages.

Erklärung

Frage 11 von 65

Choose the correct statement.

Wähle eine oder mehr der folgenden:

Processes contain a series of steps or tasks.
Processes contain a series of stages.

Erklärung

Frage 12 von 65

Choose the correct statement.

Wähle eine oder mehr der folgenden:

A step is an action that can be performed by the system only.
A step is an action or task performed by the system or users.
A step is an action that can be performed by users only.

Erklärung

Frage 13 von 65

A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.

Ziehe eine Antwort zum richtigen orangen Punkt.

Describe damage

Claim review

Inspect vehicle

Send payments

Erklärung

Frage 14 von 65

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Ziehe eine Antwort zum richtigen orangen Punkt.

Multi-step form

Other use case

Multi-step form.

Other use case.

Erklärung

Frage 15 von 65

Which of the following statements are true about draft mode? (Choose Two)

Wähle eine oder mehr der folgenden:

Draft mode is automatically switched off when you save a case if the case processes have no errors.
Never use draft mode when testing your application.
You can check the run-time behavior of your case by running the process, even if the process contains errors.
Draft mode flows will run in a production environment.

Erklärung

Frage 16 von 65

Case life cycle design is a model to and _.

Wähle eine oder mehr der folgenden:

define the user interface appearance
define a structure to create, process, and resolve work
define how work is completed for each specific customer request
define processes and steps to implement the three necessary stages of work

Erklärung

Frage 17 von 65

Which of the following scenarios leverages case life cycle design?

Wähle eine der folgenden:

An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application
A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.
A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.

Erklärung

Frage 18 von 65

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)

Wähle eine oder mehr der folgenden:

Add a Change Stage step.
Configure the stage to resolve the case in the stage properties panel.
While running a case, use the Actions menu to change the stage.
Configure automatic stage transitioning in the stage contextual property panel.

Erklärung

Frage 19 von 65

When modeling the life cycle of a case, stages represent a _ or a ___.

Wähle eine oder mehr der folgenden:

time period for a process to complete
subset of data used to resolve a case
transfer of authority
significant change in the status of a case

Erklärung

Frage 20 von 65

When modeling the life cycle of a case, alternate stages _ and ______.

Wähle eine oder mehr der folgenden:

can be sequenced into primary stages
represent exceptions to the normal course of events
represent a separate, but related, business transaction
can be reached by user action at runtime only

Erklärung

Frage 21 von 65

You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?

Ziehe eine Antwort zum richtigen orangen Punkt.

Open

Pending-Qualification

Pending-Fulfillment

Resolved-completed

Erklärung

Frage 22 von 65

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?

Wähle eine der folgenden:

A Collect Information step where new employees enter their full name, start date, manager, and department
An Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee
A process where new employees enroll in benefits
A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee

Erklärung

Frage 23 von 65

What type of step typically requires contextual instructions?

Wähle eine der folgenden:

Collect Information
Create case
Send email
Change stage

Erklärung

Frage 24 von 65

Adding instructions to a step _____________________________

Wähle eine der folgenden:

defines the step.
describes the business value of the step.
describes to users the action to take in a step.
instructs an application developer how to build the step.

Erklärung

Frage 25 von 65

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

Wähle eine der folgenden:

Case status cannot update automatically.
Case status updates at the beginning of the step.
Case status updates at the end of the process containing the step.
Case status updates at the end of the step.

Erklärung

Frage 26 von 65

Which is a benefit of using multi-step forms?

Wähle eine der folgenden:

Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process

Erklärung

Frage 27 von 65

In which situation is it appropriate to use a multi-step form?

Wähle eine der folgenden:

A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
An expense report must be reviewed by an employee’s manager, senior manager, and director.
A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.

Erklärung

Frage 28 von 65

When you configure a multi-step form, where do you identify the navigation template?

Wähle eine der folgenden:

At the case level
At the stage level
At the assignment level
At the process level

Erklärung

Frage 29 von 65

Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.

Ziehe eine Antwort zum richtigen orangen Punkt.

Process goal 2 days, dead line 3 days

Step escalation

Step goal one day

Erklärung

Frage 30 von 65

The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?

Wähle eine der folgenden:

Erklärung

Frage 31 von 65

The goal milestone in a service-level agreement defines that amount of time ___________.

Wähle eine der folgenden:

allowed before an assignment is considered overdue
allowed for users to advance to the next stage
in which the case or step must be completed
in which the case or step should be completed

Erklärung

Frage 32 von 65

The primary purpose of a service-level agreement is to __________.

Wähle eine der folgenden:

generate service-level reports
automatically change assignment status
help ensure timely completion of work
assign cases to the appropriate case worker

Erklärung

Frage 33 von 65

You use the field type to identify the type of information that is stored in the system

Wähle eins der folgenden:

WAHR
FALSCH

Erklärung

Frage 34 von 65

Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.

Ziehe eine Antwort zum richtigen orangen Punkt.

Test (Single line)

Text (Single line) - 2

Integer

Currency

Picklist

Erklärung

Frage 35 von 65

Which statement best describes the factors you should consider before creating a view?

Wähle eine der folgenden:

Consider what color scheme is appropriate for this view.
Consider what fields the users must see on screen, how users enter values, and whether users can modify or only read the values.
Consider the user type and how best to contact them.
Consider whether users can modify or only read the values in the fields.

Erklärung

Frage 36 von 65

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

Wähle eine der folgenden:

Picklist
Text (paragraph)
User reference
Boolean

Erklärung

Frage 37 von 65

An Applicant case captures the language skills of a candidate. What type of field do you configure for users to enter language skills?

Wähle eine der folgenden:

Attachment
Text (single line or paragraph)
Location

Erklärung

Frage 38 von 65

To configure user views, you can add existing fields to the user view and _________________.

Wähle eine der folgenden:

add instructions to an assignment
create a table with field names
reuse saved views

Erklärung

Frage 39 von 65

Which two statements identify a benefit of using calculated fields? (Choose Two)

Wähle eine oder mehr der folgenden:

Calculations update user form content when user complete a step.
Calculations reduce mistakes by avoiding the need for manual computation of values.
Calculated fields are indicated to users with a special character.
Calculations automatically update fields whenever input values change.

Erklärung

Frage 40 von 65

Which two of the following are use cases for calculated fields configured with functions? (Choose Two)

Wähle eine oder mehr der folgenden:

A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.
A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields.
An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.
A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list.

Erklärung

Frage 41 von 65

Fülle die Lücken, um den Text zu vervollständigen.

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations.
.SubTotal .Tax .ProcessingFee

Erklärung

Frage 42 von 65

What two items describe the function of a calculation network? (Choose Two)

Wähle eine oder mehr der folgenden:

Update all relevant fields whenever a value changes.
Determine the calculation function for a group of fields.
Identify the relationship between fields.
Automatically configure custom calculations.

Erklärung

Frage 43 von 65

You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:

Ziehe eine Antwort zum richtigen orangen Punkt.

Feedback

Products

Customer2

Preference

Erklärung

Frage 44 von 65

Drag and drop each use case on the right into the dropbox for the most appropriate data relationship type.

Ziehe eine Antwort zum richtigen orangen Punkt.

Vehicle information for an insurance 1

Primary driver on a insurance form 2

Display hotel names,rating &price 1

Scheduling information for each candida1

Job applicants work history

Erklärung

Frage 45 von 65

You have an airline reservation case type that displays various flight options. Users can see potential flights, which are identified by the flight number, airport codes, and the flight price. The case type also displays the flight that you select.
Which options are data objects, and which are individual fields?

Ziehe eine Antwort zum richtigen orangen Punkt.

Price1

Flight number

Airport codes

Potential flights

Erklärung

Frage 46 von 65

You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?

Ziehe eine Antwort zum richtigen orangen Punkt.

Support request

Customer

Credit card1

Address2

Erklärung

Frage 47 von 65

Drag the sourcing option on the right to the blank rectangle next to the appropriate data object description.

Ziehe eine Antwort zum richtigen orangen Punkt.

Pega platform system of record

External system of record

No system of record

Erklärung

Frage 48 von 65

Which statement about single record and multiple record data relationships is true?

Wähle eine der folgenden:

A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
A single record data relationship stores data, but a multiple record data relationsip does not.
A single record data relationship establishes a single entity grouping together related fields, while a multiple record data relationship establishes a list of entities grouping together related fields.
A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

Erklärung

Frage 49 von 65

In a loan request application, candidates must enter their addresses from the past 10 years. What field types do you configure to collect this information?

Wähle eine der folgenden:

Fancy field
Single record data relationship
A series of single-line text fields
Multiple record data relationship

Erklärung

Frage 50 von 65

You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?

Wähle eine der folgenden:

Configure a Products data object with a local system of record and add your data records to the Products data object.
Create a case view with fields for the product and product attributes
Create a Products picklist that contains the list of products and attributes.
Connect your application to an external database that contains product information.

Erklärung

Frage 51 von 65

Which of the following statements correctly describes data views?

Wähle eine der folgenden:

Data views are not configurable with a new data source
Data views identify how to obtain data from a system of record.
Data views identify how to render a user form.
Data views are only available when Pega is the system of record.

Erklärung

Frage 52 von 65

How is a data record different from a data object?

Wähle eine der folgenden:

A new data record generally does not impact the business process whereas a change to a data object generally does impact the business process.
A new data record impacts the business process and a new data object only impacts the system of record.
A change to a data record requires a new case type and a change to a data object requires a new business process.
A customer data record includes the customer name, email and phone number data objects.

Erklärung

Frage 53 von 65

How do data records relate to an application?

Wähle eine der folgenden:

Data records provide access to data that is used to process cases but is not part of an application.
Data records and data objects share the same role, which is to provide structure for data views.
Data records must be stored using a database table for local data storage.
Data records direct how an assignment moves forward.

Erklärung

Frage 54 von 65

In a Vendor ❌ , a ❌ contains values for the vendor ID, vendor name, and vendor address. The ❌ links the vendor data to an external system of record.

Klicke und ziehe, um den Text zu vervollständigen.

DATA OBJECT

DATA RECORD

DATA VIEW

Erklärung

Frage 55 von 65

How does assignment routing improve efficiency?

Wähle eine der folgenden:

By assigning work to the currently available party
By assigning work to the party in the appropriate time zone
By assigning work to the most senior party in a work group
By assigning work to the most appropriate parties

Erklärung

Frage 56 von 65

Drag and drop the description to the correct routing option.

Ziehe eine Antwort zum richtigen orangen Punkt.

Current user

Specific user (work list)

Work queue

Erklärung

Frage 57 von 65

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?

Wähle eine der folgenden:

Route the assignment to the user.
Route the assignment to the user’s work queue.
Route the assignment to the user’s work group.
Route the assignment to the user’s manager.

Erklärung

Frage 58 von 65

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?

Wähle eine der folgenden:

Route the assignment based on an appraiser role.
Route the assignment to the correct work queue based on business logic.
Route the assignment based on appraiser skills.
It is not possible to support this requirement. The router must define a specific work queue.

Erklärung

Frage 59 von 65

A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. If the leave of absence is approved, the employee receives a confirmation email. How do you support this use case?

Wähle eine der folgenden:

Configure an Approval step to route to a specific user. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.
Configure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.
Configure an Approval step to route to a specific user. Enable email approval.
Configure an Approval step to route using business logic. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.

Erklärung

Frage 60 von 65

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)

Wähle eine oder mehr der folgenden:

Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.
Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.

Erklärung

Frage 61 von 65

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate for the job. If the applicant is qualified, they are approved and proceed to the next step, where a member of HR schedules a phone interview. If the applicant is unqualified, the application is rejected. How do you configure an Approve/Reject step to satisfy this requirement? Drag the value to the correct configuration field.

Ziehe eine Antwort zum richtigen orangen Punkt.

Work queue

Continue

Resolved

Erklärung

Frage 62 von 65

Selecting the Owner participant sends correspondence to the product owner.

Wähle eins der folgenden:

WAHR
FALSCH

Erklärung

Frage 63 von 65

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?

Wähle eine der folgenden:

Enable assignment notifications for the case type.
Compose email notifications in the assignments.
After the assignment, add a Send Email step.
Before the assignment, add a Send Email step.

Erklärung

Frage 64 von 65

Which two statements identify why you automate correspondence? (Choose Two)

Wähle eine oder mehr der folgenden:

Automating correspondence allows you to advance the case.
Automating correspondence allows for sending consistent information to users.
Automating correspondence allows you to send timely communication.
Automating correspondence keeps all interested parties informed of the current case status.

Erklärung

Frage 65 von 65

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?

Wähle eine der folgenden:

Include a link to the organization's website page so the user can log in and view their loan information.
Add placeholder text for the applicant's name, loan office, and amount.
Add the applicant's name, loan office, and loan amount properties.
Copy values into the email for the applicant name, loan office, and loan amount.

Erklärung

Antwort prüfen

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	Erstellt von Carlos Pomar vor fast 6 Jahre

Pega Certified Business Arquitect Quiz am PEGA PCBA low-code app builder, erstellt von Carlos Pomar am 13/01/2021.

PEGA PCBA low-code app builder

Frage 1 von 65

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Ziehe eine Antwort zum richtigen orangen Punkt.

Erklärung

Frage 2 von 65

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Ziehe eine Antwort zum richtigen orangen Punkt.

Erklärung

Frage 3 von 65

In Pega Platform, a user environment is also known as a workspace or studio.

Wähle eins der folgenden:

Erklärung

Frage 4 von 65

How does the Pega approach to application development differ from traditional application development? Drag the development approach into the correct description box.

Ziehe eine Antwort zum richtigen orangen Punkt.

Erklärung

Frage 5 von 65

What is a benefit of Pega low-code development?

Wähle eine der folgenden:

Erklärung

Frage 6 von 65

Drag the studio name on the left to the correct description on the right.

Ziehe eine Antwort zum richtigen orangen Punkt.

Erklärung

Frage 7 von 65

Which three authoring workspaces are found in Pega Platform? (Choose Three)

Wähle eine oder mehr der folgenden:

Erklärung

Frage 8 von 65

App Studio is a development workspace designed for business analysts and front-end developers.

Wähle eins der folgenden:

Erklärung

Frage 9 von 65

Choose the correct statement.

Wähle eine der folgenden:

Erklärung

Frage 10 von 65

Choose the correct statement.

Wähle eine oder mehr der folgenden:

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Frage 11 von 65

Choose the correct statement.

Wähle eine oder mehr der folgenden:

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Frage 12 von 65

Choose the correct statement.

Wähle eine oder mehr der folgenden:

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Frage 13 von 65

Ziehe eine Antwort zum richtigen orangen Punkt.

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Frage 14 von 65

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Ziehe eine Antwort zum richtigen orangen Punkt.

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Frage 15 von 65

Which of the following statements are true about draft mode? (Choose Two)

Wähle eine oder mehr der folgenden:

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Frage 16 von 65

Case life cycle design is a model to ______________ and _______________.

Wähle eine oder mehr der folgenden:

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Frage 17 von 65

Which of the following scenarios leverages case life cycle design?

Wähle eine der folgenden:

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Frage 18 von 65

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)

Wähle eine oder mehr der folgenden:

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Frage 19 von 65

When modeling the life cycle of a case, stages represent a _______________ or a _________________.

Wähle eine oder mehr der folgenden:

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Frage 20 von 65

When modeling the life cycle of a case, alternate stages _______ and ____________.

Wähle eine oder mehr der folgenden:

Case life cycle design is a model to and _.

When modeling the life cycle of a case, stages represent a _ or a ___.

When modeling the life cycle of a case, alternate stages _ and ______.