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lecture 7

Enterprise systems •

Based on suite of integrated software modules and common central database •

Collects data from many divisions of firm for use in nearly all of firm’s internal business activities •

Information entered in one process is immediately available for other processes •

Generate enterprise-wide data for management analyses Enterprise software Built around thousands of predefined business processes that reflect best in industry practices

Enterprise Systems Lifecycle 1. Adoption decision phase 2. Acquisition phase 3. Implementation phase 4. Use and maintenance phase 5. Evolution phase 6. Retirement phase Cost drivers are: 1. Hardware 2. Software 3. Human resources 4. Change management 5. Vendor services