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Which functionality is available when solution categories are enabled? (Choose 2)
A.Ability to automatically assign a solution to all sub categories below the parent category.
Ability to create solution category custom reports to find uncategorized solutions
Ability to control the visibility of specific solutions in the customer and self service portals.
Ability to control the visibility of specific solutions in the Solutions and Cases tabs
What is possible with Schema Builder ?(choose 2)
View relationship between Objects
Create Custom Object
View the permissions of the object
Delete field from Custom Object
Where we can see System Usage in Force.com ?
Chatter feed of user
Force.com home page
Developer Console
Users home page
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this?
Chatter Groups
Similar opportunities
Big deal alert
Opportunity Update Reminders
What is the capability of forecasts? (Choose 2)
Forecast Managers can use Chatter people hovers from there forecast
Sales user can customize the standard reports of forecasts
Administrators can generate forecasts based on the territory hierarchy
Administrators can customize the fields in the Forecast Opportunity Pane
Where can multi-language solution search feature be enabled? (Choose 2)
Self-service portal
Public solutions
Salesforce Content
Solution tab search
Which permission is required to convert a lead? ( Choose 2 )
“Import Leads” profile permission
“Convert Leads” profile permission
“Create” and “Edit” access for leads, accounts, contacts and opportunities
“Transfer” access for leads, accounts, contacts and opportunities
Who can cases be assigned to when case assignment rules are being set up? (Choose 3)
Contact
Partner portal user
Queue
Internal Salesforce user
Case team
What is Chatter influence ?
The total number of people who follow a Chatter user.
The total number of likes received by a Chatter user
A measure of a Chatter user’s overall contribution.
A measure of a Chatter user’s seniority within the company.
Which Statement about Chatter posts and comments is true? Choose 2 answers
Updates to the Chatter feed on a record are only visible to users with access to the record
Posts to a user’s profile are hidden from anyone below that user in the role hierarchy.
Posts to a user’s profile can be made private by clicking the lock icon.
Posts made to a user’s profile is visible to all users in the Organization
Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
View All Data
Read for Opportunities
View All for Opportunities
Read for Accounts
Which task can a delegate administrator perform? ( Choose 3 ) - Imp
Log in as a user who has granted login access
Reset passwords for all users.
Manage Specified custom objects
Create new user profiles.
Manage users within specified roles
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Import new leads and associate them with the campaign.
Associate existing contacts with the campaign.
Create a custom report including all campaign members
Associate existing opportunities with the campaign
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Specify a default lead owner.
Create an escalation rule to route unassigned leads.
Specify a default lead creator.
Create a validation rule to route unassigned leads
How can an administrator controls which salesforce knowledge articles are visible to customers in the Service Cloud portal?
Assign article type visibility using custom components
Assign data category visibility using roles
Assign article type visibility using roles
Assign data category visibility using profiles
In Customer Portal, How you can use Chatter Answers? (Choose 2)
Customers can post questions to the community without signing into the portal.
Support agents can post private responses to customer questions that were converted to cases.
Support agents can invite customers into private Chatters groups to collaborate on cases.
Customers can view answers by the community, support agents, and knowledge articles.
How the Salesforce knowledge can be used ? (Choose 2)
Support agents can create and attach an article to an open case
Administrator can activate the validation status field to track article accuracy.
Authors without the “Manage Articles” permission can flag an article as validated
Publishers can track unlimited versions of any article.
How the Social Account and Contacts feature are used ? (Choose 2)
A sales user can view a contact‘s Facebook profile based on the user’s connection with the contact.
An account executive can view YouTube videos about an account from within the account record.
A marketing representative can view an account’s Klout score on the Campaign record.
A marketing representative can view a lead’s tweets within Salesforce without signing in to Twitter
What does the dashboard snapshot on the Home Page display?
You cannot display a dashboard on the Home Page
The Complete Dashboard set by the User himself
Only the dashboard determined by the System Administrator
The first row of any available dashboards
The first two rows of any of your available dashboards
Which data can be highlighted in a report using conditional highlighting? (Choose 2)
Grouped by field names
Summary formulas
Summarized totals
Which of the following is NOT controlled by the Page Layout?
Field properties like visible, read-only and required
Controlling which fields, related lists, and Custom Links users sees
Rollup summary
Page section customization
How detail and edit pages are organized
What is a capability of flows created in Cloud Flow Designer ? (Choose 2)
Flows can delete records from Salesforce.
Flows can merge Salesforce records.
Flows can be included in change sets.
Flows can only branch to a single location.
What is capability of chatter Answers when using the Service Cloud Console? (Choose 2)
Support agents can invite customers into private chatter group
Community members can like or flag comments
Support Agents can use the Questions tab to ask Questions
Administrators can create custom page layout for questions
What is a feature of Live Agent? (Choose 2)
Allow agents to manage chat sessions from a dedicated console
Provide a self service Chatter interface for customers.
Enable customers to contact support agents using chat buttons.
Offer telephony integration that routes calls to agents.
What of the following statements is True?
Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed
Capability of "Smart Search" ? (Choose 2)
Objects most frequently searched for appear in an object list on the Home tab
Objects with multiple results appear at the top of search results list.
Objects can be prioritized by pinning them to the top of the record type list.
Objects are tracked by how often they are searched for and used.
What is possible while running and customizing report (Choose 3)
View the number of times a report is run.
Email reports to a list of email addresses.
Combine multiple views of data in a single report.
Quickly categorize report records for grouping
Create WITH or WITHOUT filters based on child records.
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
None of the above
User is taken to App Exchange
User is taken to a Create new App Page in salesforce.com
User is taken to developer.force.com page
What does the System Overview page display? (Choose 2)
Governor limits usage.
Email usage.
API limits usage.
Schema usage
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion? (Important)
A.The lead formula field value can be mapped to a roll up summary field on the account record.
The lead formula field value can be mapped to a number field on the account record
The lead formula field can be mapped to a formula field on the account record.
The lead formula field value can be mapped to a standard field on the account record.
What is used to create a relationship between an Opportunity object and a Campaign object? (Choose 2)
Campaign influence related list
Opportunity sales process
Campaign hierarchy field
Primary campaign source field
Recent Items use the?
Related List
Sidebar
Edit Pagelayout
Detail Pagelayout
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
Apps
Views
Tags
Dashboards
Home Pagelayout
What types of report supported by forecasts ? (Choose 2)
Forecasting History
Forecasting Items
Forecasting Quotes
Forecasting Hierarchy
Which tab can be included in a customer portal? ( Choose 2 )
Knowledge
Ideas
Opportunities
What should an administrator consider when setting up Chatter answers ?
Support Agents cannot delete in appropriate questions or rate answers.
The Chatter Free user license is automatically assigned to Chatter Answers users.
Chatter Answers requires configuration of a portal , site, case management and knowledge.
Chatter Answers provides customers all the features of Chatter in a customer portal.
A system administrator at Universal Containers incorrectly imported a set of records and needs to remove them from Salesforce.com Which tool should the administrator use to complete the task? (Choose 2)
Excel Connector
Mass Delete
Data Loader
Import Wizard
What is the capability of dashboard filters? (Choose 2)
Filters can be added to dashboard containing Visualforce.
Snapshots of filtered dashboard components can be posted to Chatter.
Scheduling or emailing a filtered dashboard returns filtered data.
Filters can be added to dynamic dashboards
When are workflow rules evaluated based on the order of execution? ( Choose 2 )
After Validation rules
After Assignment rules
Before Apex Triggers
After Escalation rules
Which component can be included in a custom home page layout?
Analytic Snapshots
Dashboard component
Trending Chatter Topics
Messages and Alerts
Pending approval list
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Mobile Lite must be enabled before users can install it.
Mobile Lite provides access to standard objects and dashboards
Mobile Lite users must have a mobile license assigned to them.
Mobile Lite configurations can be created for each user profile
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Active currency
Record currency
Corporate currency
Personal currency
Which action can a user with the standard system administrator profile take? (Choose 2)
Reset all user passwords.
Delete user records.
Define and assign custom profiles to users.
Access a log of the records a user has viewed.
Assign feature licenses to users