Ohne Titel

Useful telephone vocab

• Making contact :
• Hello / Good morning /
• Good afternoon ...
• This is John Brown speaking
• Could I speak to
• ......... please?
• I'd like to speak to
• ..... .....
• I'm trying to contact ..........
• Giving more information:
• I'm calling from Tokyo
• / Paris / New York / Sydney ...
• I'm calling on behalf
• of Mr. X ...
• Taking a call :
• X speaking.
• Can I help you?
• https://www.youtube.com/watch?v=QP-yOmPzs4A (Einbetten)

Folie 2

• Asking for a name /
• information :
• Who's calling please?
• Who's speaking?
• Where are you calling
• from?
• Are you sure you have
• the right number / name?
• Asking the caller to wait :
• Hold the line please.
• Could you hold on
• please?
• Just a moment please.
• Connecting :
• Thank you for holding.
• The line's free now ...
• I'll put you through.
• I'll connect you
• now / I'm connecting you now.

Folie 3

• Giving negative information :
• I'm afraid the line's
• engaged. Could you call back later?
• I'm afraid he's in a
• meeting at the moment.
• I'm sorry. He's out of
• the office today. /
• He isn't in at the moment.
• I'm afraid we don't
• have a Mr./Mrs./Ms/Miss. ... here
• I'm sorry.
• There's nobody here by that name.
• Sorry. I think
• you've dialled the wrong number./
• I'm afraid you've got the wrong number.
• Telephone problems :
• The line is very bad
• ... Could you speak up please?
• Could you repeat that
• please?
• I'm afraid I can't hear
• you.
• Sorry. I didn't catch
• that. Could you say it again please?
• Leaving /
• Taking a message :
• Can I leave / take a
• message?
• Would you like to leave
• a message?
• Could you give him/her
• a message?
• Could you ask him/her
• to call me back?
• Could you tell him/her
• that I called?
• Could you give me your
• name please?
• Could you spell that
• please?
• What's your number please?