AIDET

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The acronym AIDET stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You.

AIDET is a

communication framework for healthcare professionals to communicate with

patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes.

Created by Studer Group as a tactic for effective

patient communication, AIDET is used by nurses, physicians, technicians,

EVS, food service, administrators, and all staff involved in patient

and family encounters at the bedside and across the continuum of care.

While keywords are important in AIDET, it is not a script. It's a

simple, consistent way to incorporate fundamental patient communication

elements into every patient or customer interaction. Below is an example

of how to frame communication using this powerful tool:

Source: Studer Group