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Fragen in diesem Quiz (60)
1Where can conditional highlighting be used?
Choose 2 answers- ATabular Reports
- BEnhanced list views
- CMatrix reports
- DSummary reports
2A time-dependent action is placed in the workflow queue when the record is created.
When will the action be removed from the queue?
Choose 2 answers- AWhen the record no longer matches the rule criteria
- BWhen a validation rule triggered for the record
- CWhen another record triggers the same workflow rule
- DWhen the action is deleted from workflow queue.
3Which statement about chatter posts and comments are true?
Choose 2 answers- AUpdate to the chatter feed on a record are only visible to users with access to the record
- BPosts made to a user’s profile are visible to all users in the organization.
- CPosts to a user’s profile are hidden from anyone below that user in the role hierarchy
- DPosts to a user’s profile can be made private by clicking the icon.
4Universal container has two sales groups, each group has its own unique sales process.
What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?- APage layouts
- BMulti-select picklists
- CRecord types
- DRoles
5What does the controlling field determine when field dependencies are being created?
- AThe dependent fields that appear on a layout
- Bb. The default value populated in the dependent field
- CThe values that appear in the dependent field
- DThe field-level-security for the dependent field
6Which circumstance will prevent a system administrator from deleting a custom field?
- AThe field is used in a page layout
- BThe field is used in a workflow field update
- CThe field is part of a field dependency.
- DThe field is used in a report.
7How can a sales user relate an opportunity to a campaign?
Choose 2 answers- ASelect the campaign record type when creating the opportunity
- BUse the campaign influence related list on the opportunity
- CUse the campaign hierarchy related list on the opportunity
- DSelect the primary campaign source for the opportunity
8Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives.
How can this be accomplished?- ADefine a role hierarchy where the US sales director rolls up to the CEO.
- BDefine a role hierarchy where the US sales representatives roll up to the sales director
- CGive the US sales director read/write/edit/delete object permission on the profile.
- DPlace the US sales director in a queue with the US sales representatives.
9A system administrator at universal containers needs to mass update the lead source on a number opportunity record.
How can this be accomplished?
Choose 2 answers- AExport opportunities and update using the import wizard
- BUse the similar opportunities to update the opportunities
- CExport opportunities and update using the data loader
- DCreate a list view for opportunities and update using inline editing
10What should an administrator consider when setting up case feed?
- AChatter feed tracking must be enabled for the case object.
- BCase feed requires the service cloud user feature license.
- CThe use case feed permission is automatically active for all profiles
- DCase feed replaces the standard case detail page by default.
11How can a system administrator add users to a salesforce organization using chatter free?
Choose 2 answers- AAssign chatter Free licenses to users outside the specified email domains
- BAssign chatter free licenses to existing user Salesforce users
- CCreate users in the organization and assign them a chatter free license.
- DEnable invites to allow users to invite others within specified email domains
12When converting a lead, how can an administrator capture custom lead data on the converted contact?
- AMap custom lead field to the standard lead field
- BUse the data loader to move the custom lead data.
- CMap custom lead field to custom contact fields
- DUse the lead conversion wizard to select the fields
13Universal container needs to synchronize data between salesforce and an external financial system.
How can a system administrator accomplish this?- AUse an external ID field to match records between the systems
- BUse the data loader to match records between the systems
- CUse the data loader to upsert salesforce records into the financial system
- DUse the excel connector to export records from both systems into Excel.
14What can an administrator configure for users on the search result page?
Choose 3 answers- AColumns displayed for each object
- BFilter by which users can narrow down results
- CNumber of records displayed for each object
- DFields being searched on for each object
- EObjects included in the search
15Which statement about sharing rules is true?
Choose 2 answers- ASharing rules open up access of records
- BSharing rules are required in public read/write organizations
- CSharing rules grant delete access to records
- DSharing rules grant record access to roles and public groups
16Which statement about products and price books is true?
Choose 2 answers- AA product can have a different list price in different price books.
- BPrice books that contain assets cannot contain products
- CProducts without a price are automatically added to the standard price book.
- DThe standard and list price for a product can be listed in multiple currencies.
17Which data can be highlighted in a report using conditional highlighting?
Choose 3 answers- ADate fields
- BSummarized totals
- CGroup by field names
- DSummary formulas
- EGrand totals
18Universal container requires that the organization-wide default for opportunities be set to public read/write. However sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results.
How can the system administrator address this problem?- AUpdate the sharing rule to limit user access to certain opportunities.
- BMove the opportunity reports into a folder with restricted access
- CUse the show filter to filter report results and reduce records returned
- DMove the opportunity reports into each user’s personnel report folder
19What can be transferred from one user to another user during mass transfer of account records?
Choose 3 answers- AClosed Cases
- BOpen Cases
- CClosed Activities
- DOpen Activities
- ERelated custom object records
20Universal containers currently assign its user from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?- AConfigure field level security on the new object for the facilities team.
- BAssign the facilities team to a new role in the role hierarchy
- CCreate a custom profile for users on the facilities team
- DModify the standard profile currently shared by both teams
21Which feature license can be assigned to a user record in salesforce?
Choose 2 answers- AOpportunity user
- BConsole user
- CService cloud user
- DKnowledge user
22What can be done with a workflow field update action?
Choose 2 answers- AChange the record type of a record
- BUpdate the value of a formula field
- CUpdate the value of a field on a child object
- DApply a specific value to a field
23What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook?
Choose 2 answers- ACases not assigned to a contact
- BNotes not assigned to a record
- CEmails not assigned to a record
- DContacts not assigned to an account
24What is the capability of service cloud (Customer) portal?
Choose 2 answers- ACustomers can log, view, edit and close their own cases.
- BThe portal can be customized with corporate branding
- CCustomers can view and edit contacts related to their own accounts
- DThe portal and its users can be created without additional licensing
25How can a system administrator grant users access to dashboards?
Choose 2 answers- ADesignate running users
- BCreate and share data categories
- CShare folders with public groups
- DShare folders with roles
26Which statement is true regarding the Answer community?
Choose 2 answers- AAnswers can be displayed externally on a customer or partner portal.
- BData categories control access to articles and questions
- CUnanswered questions are automatically escalated to new cases
- DCommunity experts must be internal salesforce users.
27Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”.
What does the administrator need to configure to meet this requirement?- ASupport Settings
- BAuto-Response Rule
- CValidation Rule
- DEmail-to-Case
28Where can multilingual solution search feature be enabled?
Choose 2 answers- ASolution tab search
- BSalesforce content
- CSelf-service portal
- DPublic knowledge base
29What will occur when a system administrator creates a dynamic dashboard?
- AThe data displayed varies based on the user viewing the dashboard
- BThe dashboard component resize based on the device used to view the
- CThe dashboard automatically sends an email when the underlying data.
- DThe dashboard refreshes automatically whenever the underlying data
30What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?
- AThe user will not be able to log in at all
- BThe user will be able to log in after the computer is activated.
- CThe user will be able to log in without activating the computer
- DThe user will be able to log in after answering a security question.
31A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change?
Choose 2 answers- ASales quota
- BAccount rating
- CForecast category
- DProbability
32Sales management at universal container needs to display the information listed below in each account record.
Amount of all closed won opportunities
Amount of all open opportunities
Which feature should a system administrator use to meet this requirement?- ARoll-up summary fields
- BCalculated columns in the related list
- CCross object formula fields
- DWorkflow rules with field updates
33A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login.
What could be the cause of this issue?- AThe user is attempting to login with the wrong password
- BThe user is attempting to login outside of the profile IP login range
- CThe user is attempting to login outside of the profile login hours
- DThe user is attempting to login with the wrong username
34What permission is set in a user profile?
Choose 3 answers- AObject permissions
- BActive
- CRun Reports
- DMass Email
- EMarketing User
35What is the purpose of the AppExchange?
Choose 2 answers- ACustomers can share and install apps published by salesforce partners
- BSupport users can install the Service Cloud console custom app.
- CPartners can download accounts and contacts to collaborate on sales deals
- DAdministrator can download and customize pre-built dashboards and reports
36A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group.
How should a system administrator meet this requirement?
Choose 2 answers- ACreate two sales processes
- BCreate two permission sets
- CCreate two record types
- DCreate two page layouts
37What must an administrator do when creating a record type?
- ASet the field level security for the record type
- BCreate a new page layout for the record type
- CAssign the record type to the appropriate profiles
- DAdd the record type to the required user records
38The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating this custom field?- ALookup filter
- BFormula
- CHierarchical relationship
- DLookup relationship
39A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for campaigns.
How should a system administrator grant the correct access to the user?- ACreate a campaign sharing rule to grant access to the user
- BGrant the user delegated administration rights to campaigns
- CAssign the user to the standard marketing user profile
- DSelect the marketing user checkbox on the user record
40What is affected by changing the default locale setting for an organization?
- ALanguage
- BDate fields
- CCurrency
- DTime zone
41Universal container wants to automatically backup all Salesforce data on a monthly basis. which tool can a system administrator use to meet this requirement?
- AData export service
- BAnalytic snapshot
- CImport Wizard
- DSchedule report
42When can a validation rule be used to prevent invalid data?
Choose 3 answers- AWhen records are deleted by a user
- BWhen record are imported
- CWhen record are edited by user
- DWhen records are submitted using web-to-lead
- EWhen records are updated by a workflow rule
43Which feature allows a user to group campaigns within a specific marketing program or initiative?
- ACampaign hierarchy
- BCampaign lists
- CCampaign members
- DCampaign influence
44What type of field allows users to input text, images and links?
- AText area
- BInput area
- CText area (Rich)
- DText and image area
45What is a method for adding content to Salesforce CRM Content?
Choose 2 answers- AAttachments
- BChatter files
- CLibraries
- DDocuments
46The cloud scheduler has which capability?
Choose 2 answers- AThe cloud scheduler allows user to view available meeting times on lead and contact calendars
- BSalesforce can automatically propose multiple meeting times based on salesforce user calendars
- CThe cloud scheduler can be enabled at the user profile level
- DA custom logo can be added to the meeting request email sent to a contact or lead
47Which dashboard component can display data from the summary rows of reports?
- AGauge
- BTable
- CChart
- DMetric
48The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?- ASpecify a default lead owner
- BSpecify a default lead creator
- CCreate an escalation rule to route unassigned leads
- DCreate a validation rule to route unassigned leads
49Which Setting can a system administrator enable in the user interface? Choose 2 answers.
- ACustomisable recent tags
- BChatter messenger for specific users
- CPrintable list views
- DRelated list hover links
50The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal?
Choose 2 answers- AAdd customers to private chatter groups
- BUse chatter files to share presentations
- CAdd customers to libraries
- DCreate opportunity teams for customers
51Criteria-based sharing rules can be created for which objects?
Choose 3 answers- AContacts
- BAccounts
- COpportunities
- DCampaign Members
- EUsers
52A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
- ACreate the workflow rule on opportunity object
- BCreate an escalation rules based on the opportunity amount
- CCreate an auto-response rule based on the opportunity amount
- DCreate a validation rule that evaluates the account rating
53What does a custom report type determine?
Choose 2 answers- AThe report format of the resulting report.
- BThe field that can be used as columns when building a report.
- CThe custom summary formulas displayed in a resulting report
- DThe objects that are available when building a report
54What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
- ARead-only
- BDefault off
- CTab hidden
- DDefault on
55Universal container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.
How should a system administrator meet this requirement?
Choose 2 answers- AAdd the account related list to the survey page layout.
- BCreate a lookup relationship field on the account object
- CCreate a lookup relationship field on the survey object
- DAdd the survey related list to the account page layout
56Which statement is true regarding an approval process?
Choose 2 answers- AAn approval action defines the result of record approval or rejection
- BA delegated approver can reassign approval requests
- CThe approval history related list can be used to track the process
- DA assignment rule defines the approver for each process step
57Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions.
What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?- A“visible” for the sales app
- B“view all” for opportunities
- C“view all data”
- D“Read” for opportunities
58Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent.
How can a system administrator give the sales operations team read/write access to all escalated cases?- ACreate a criteria based sharing rule
- BCreate an ownership based sharing rule
- CCreate a case assignment rule
- DCreate a case escalation rule
59What is a capability of salesforce knowledge?
Choose 2 answers- AKnowledge allows an organization to share articles with partner portal users
- BKnowledge only allows a single article type across all data categories
- CKnowledge automatically creates a solution for each new articles
- DKnowledge uses data categories and roles to make articles visible to the specific users
60What should a system administrator consider when setting up mobile Lite?
Choose 2 answers- AIt must be enabled for the entire organization
- BIt allows access to most custom objects in the organization
- COnly recently viewed records are synchronized
- DIt allows access to all standard objects in the organization.
- ECreate a list view for opportunities and update using inline editing.
Informationen
- Beschreibung
- Não me responsabilizo por esta m3rda
- Autor
- Filipe Lopes
- Sprache
- Português
- Aufrufe
- 95
- Schlagwörter
- Bewertung
- Noch keine Bewertungen Bewerte dieses Quiz