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Quiz von Rick Martin, aktualisiert more than 1 year ago
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Erstellt von Rick Martin
vor mehr als 6 Jahre
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Frage 1
Frage
What is the one pause condition for incident SLA ?
Antworten
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awaiting <something>
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hold <something>
Frage 2
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What are steps in a SLA ?
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Start, Pause, Stop
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Start, Hold, Stop
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Start, Hold, Stop, End
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Start, Pause, Stop, End
Frage 3
Frage
What does RITM stands for?
Antworten
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Remote infrastructure Technology Manager
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Request Item to Move
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Request Item
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All above
Frage 4
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In [blank_start]KB[blank_end] ,articles are grouped according to categories
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Knowledge base
Frage 5
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Which of the following is data saved to ?
Antworten
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Tables
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Form
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List
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All
Frage 6
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Knowledge process consists of:
Antworten
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Document creation
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Approval and review from SMEs
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Publishing
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All above
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None
Frage 7
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Where will you find option to edit a list ?
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List control
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Grid Control
Frage 8
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Which of the following is not a valid field of type (for incident table) ?
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Currency
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Long String
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Suggestion
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IP address
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Audio
Frage 9
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What is a CI?
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tangible
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intangible
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A CI is tangible and intangible
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None
Frage 10
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What application os available to all users ?
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Change
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Incident
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Facilities
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Self-Service
Frage 11
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if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:
Antworten
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Add Context
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Change Layout
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Make gauge
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All above
Frage 12
Frage
Data inconsistency correction is done from automated ?
I . Plugin
II . Configurations
III. Workflow
Antworten
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I only
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I & III
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II & III
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III only
Frage 13
Frage
Which of the following gets automatically captured in an update set:
Antworten
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Table, schedules, forms
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Table, forms, data
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Table, forms, homepages
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Tables, forms, views
Frage 14
Frage
What does gs.print("Hello World") will do ?
Antworten
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gs.print("Hello World") writes a message to system log and syslog table
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gs.print("Hello World") writes a message to system log
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gs.print("Hello World") writes a message to console browser
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gs.print("Hello World") writes a message to log manager
Frage 15
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What is the purpose of an Order Guide?
An order guide gives customers an easy way to order multiple related items as a single request, It uses:
I . A single initial screen, where the customer fills in some initial information.
II . A set of selected catalog items based on conditions derived from the initial information.
Antworten
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I
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II
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Both I & II
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Neither I & II
Frage 16
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Which setting allows the user to view knowledge articles without logging in?
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ESS Role
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Public Setting
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View All
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View all Role
Frage 17
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Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Antworten
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True
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False
Frage 18
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What steps will u take to load data from spreadsheet?
Antworten
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load data, create transform map, transform
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load data, sync data, create transform map, transform
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sync data, create transform map, transform
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create transform map, transform
Frage 19
Frage
Links, buttons, context menu action belongs to?
Antworten
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UI Action
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Table
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Workflow
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Roles
Frage 20
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A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).
Antworten
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True
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False
Frage 21
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An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACLs:
a. The condition must evaluate to true.
b. The script must evaluate to true or return an answer variable with the value of true.
c. The user must have one of the roles in the required roles list.
d . The other matching ACL rules for the object type must evaluate to true.
Antworten
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a,b,c,d
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a,b,d,c
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d,a,b,c
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b,d,a,c
Frage 22
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[blank_start]sys_id[blank_end] is a unique identifier for each record in a table
Antworten
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sys_id
Frage 23
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How will you define a Service catalog workflow?
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Define Workflow properties, Define Workflow activities, Publish it.
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Define Workflow properties, Apply Notification, Publish it.
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Define Workflow activities, Define Workflow activities, Checkout.
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Define Workflow activities, Define Workflow activities, Publish it.
Frage 24
Frage
What does g_form.showErrorBox("field_name","Hello World") will do ?
Antworten
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it will put "Hello World" in a error message below the specified field
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it will pop up windows with "Hello World" on the form.
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it will pop up windows with "Hello World" on the form and "Ok" button
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None of the above
Frage 25
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What is the important factor to remember when a user is creating catalog variable?
Antworten
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Catalog Variables are global by default.
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Catalog Variables are visible to user only by default.
Frage 26
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What are the workflow activities?
Antworten
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approvals, conditions, notifications, task, timers, utilities
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group, conditions, notifications, task, timers, utilities
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roles, conditions, notifications, task, timers, utilities
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approvals, actions, notifications, task, timers, utilities
Frage 27
Frage
How is the application Navigator (left nav) populated onload?
Antworten
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It is populated based on the role of the logged in user.
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It is populated based on the designation of the logged in user.
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It is populated based on the action of the logged in user.
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It is populated based on the theme of the logged in user.
Frage 28
Frage
If a split is added in a form, how many columns get created?
Antworten
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1
-
2
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3
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4
Frage 29
Frage
What are the workflow stages?
Antworten
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Waiting for approval>fulfillment>delivery>completed
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Waiting for approval>delivery>fulfillment>completed
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Waiting for approval>stage>fulfillment>completed
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Waiting for approval>delivery>fulfillment>end
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Waiting for approval>delivery>stage>completed
Frage 30
Frage
What is true regarding Knowledge Base?
Antworten
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In a Knowledge base, articles are grouped according to categories.
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In a Knowledge base, articles are not grouped according to categories.
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In a Knowledge base, articles are grouped according to models.
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In a Knowledge base, articles are not grouped according to models.
Frage 31
Frage
SLA, OLA and UC are configured in which module?
Antworten
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SLM
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SOW
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Gauge
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Request
Frage 32
Frage
ACL is part of which security?
Antworten
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Physical Security
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Contextual Security
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Compliance Security
Frage 33
Frage
What are the variables that you can add when you create a catalog item?
Antworten
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Slush bucket, multiple choices, additional category, single line text, multiline text, choice list, checkbox
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single line text, multiline text, choice list, checkbox
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Slush bucket, multiple choices, additional category,
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Slush bucket, multiple choices, additional category,checkbox
Frage 34
Frage
How do you enhance Homepage performance in case of gauges?
To diagnose problems and improve homepage performance, administrators can:
1. Turn on homepage debugging
2. Troubleshoot slow REPORTS
Administrators can also tune homepage performance by configuring the properties described on the following pages:
3. Parallel homepage rendering
4. Homepage caching.
Antworten
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1 & 3
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1& 2 & 3
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1& 2 & 3 & 4
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1& 4 & 3
Frage 35
Frage
What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?
Antworten
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Data policy
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Ui policy
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Validation policy
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Request policy
Frage 36
Frage
If prefix of Incident needs to be changed, which table should I refer?
Antworten
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Number Maintenance table [sys_number].
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Incident Table prefix
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System Table prefix
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Manager Table prefix
Frage 37
Frage
[blank_start]Session[blank_end] is an Elevated Privileges
Antworten
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Session
Frage 38
Frage
What is the purpose of a service catalog workflow?
Antworten
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To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
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To create visualflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
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To create workflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
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To create visualflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Frage 39
Frage
Which field should be there in table that identifies that it should be captured in Update Sets?
update_synch attribute
Antworten
- True
- False
Frage 40
Frage
What is Script Includes?
Script includes is used to store JavaScript functions and classes for use by server scripts. Each script include defines either an object class or a function. Script includes run only when called by a server script.
Antworten
- True
- False
Frage 41
Frage
DB name for custom table?
Antworten
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u_tbl
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a_tbl
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table_u
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table__c
Frage 42
Frage
onChange client script runs on ...
Antworten
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Change in the value of a particular field
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Change in the value of all field
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Change in the value of a particular form
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Change in the value of a particular list
Frage 43
Frage
ACL is applied on ?
Antworten
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User
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Groups
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Applications/Modules
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Table and field in table
Frage 44
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Which of the following is possible via an inbound action?
Antworten
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schedule a job
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sends an email notification
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modifying existing records
Frage 45
Frage
Which among the following is true regarding tables?
Antworten
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You can delete the tables starting with "u_" permanently.
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You cannot delete the tables starting with "u_" permanently.
Frage 46
Frage
SLA-Retroactive start => Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA.
Antworten
- True
- False
Frage 47
Frage
KB articles are referred in which modules below ?
Antworten
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News
-
Service Catalog
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Inc
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Change
Frage 48
Frage
What does the order field in service catalog do?
Antworten
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It displays the catalog item in the ascending order of this value.
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It displays the catalog item in the decending order of this value.
Frage 49
Frage
for an incident form when saved
Antworten
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Additional comments get copied to work notes
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work notes get copied to activity log
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work notes get overwritten
Frage 50
Frage
Shortcut to approve a Service Request?
Antworten
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Email
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My Request
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By calling to helpdesk
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None
Frage 51
Frage
Which of the following is true regarding roles?
Antworten
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Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
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Roles never contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
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Roles can contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
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Roles never contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
Frage 52
Frage
Which one on homepage will access knowlegde ?
Antworten
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News
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Catalog item
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Report
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All
Frage 53
Frage
If workflow is not published, only checked out will it be captured in update sets?
Antworten
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No, only published workflows are captured in update sets.
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Yes, it will be captured in update sets
Frage 54
Frage
Which is the Parent table for incident, change and problem?
Antworten
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Itil table
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Task table
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ITSM table
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SN table
Frage 55
Frage
Which of the following is true?
Antworten
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When moved from left to right slush bucket, reference fields become bold
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System tables cannot be deleted
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Deleted system tables will be created again during an instance upgrade
Frage 56
Frage
Upgrade of instance, which is true?
Antworten
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As an SN Admin, you will manually do it
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It happens once in a year at 8 pm
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Customizations are lost
Frage 57
Frage
What is condition contains? Ans:
Antworten
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a field,an operator and a value
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a parameter, an operator and a value
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a field,an parameter and a value
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a field,an operator and a parameter
Frage 58
Frage
What is the important factor to remember when a user is creating catalog variable?
Catalog Variables are global by default.
Antworten
- True
- False
Frage 59
Frage
What is the purpose of a service catalog workflow?
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Antworten
- True
- False
Frage 60
Frage
What is SSO integration? Single sign on for multiple applications
Antworten
- True
- False
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