DISCOVERY HOUR - PULSE

Question 1

What is the name of the company responsible for Pulse feedback?

Accepted Answer

Response Tek

Answer

Pulse Tek

Answer

Response Tech

Question 2

Why is Pulse important to Three?

Accepted Answer

Helps inform how Three can improve the overall customer experience

Answer

It helps measure your heart rate

Answer

We just love reporting

Question 3

How should you explain Pulse to your customer?

Accepted Answer

Let them know all feedback is valued

Answer

Ask for a '9'

Answer

Don't bother

Question 4

What can Pulse feedback on?

Accepted Answer

Both

Answer

The in-store experience of your customer

Answer

How your customers perceives Three as a brand

Question 5

Which Pulse measure is linked to the 2015 reward proposals?

Accepted Answer

OSAT

Answer

NPS

Answer

Experience

Question 6

Which question in Pulse relates directly to your OSAT result?

Accepted Answer

Your ability to understand your customer's needs?

Answer

Did you give a demo?

Answer

Would your customer recommend Three?

Question 7

How can you use Pulse to improve the experiences you give?

Accepted Answer

Both

Answer

By reviewing my weekly comments and discussing with my manager.

Answer

Identify any development opportunities.

Question 8

What are you responsible for?

Accepted Answer

Both

Answer

Giving consistently great customer experiences.

Answer

Customer's perception of Three's network

Question 9

On NPS, how can a response be rated?

Accepted Answer

Dectracter, Passive or Promoter

Answer

Good, Bad or undecided

Answer

Hot, cold or just right

Question 10

How many Sales Associates won a place on this years peak incentive at the annual sales conference?

Accepted Answer

5

Answer

2

Answer

0

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