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Quiz

ITIL4 version 3

Linh Phan Van 10 Fragen

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Fragen in diesem Quiz (10)

  1. 1What is the definition of a user?
    1. AA person who uses services
    2. BA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption
    3. CA person who authorizes budget for service consumption
    4. DA person who works for an organization other than the service provider
  2. 2Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational______ for enabling value for customers in the form of services.
    1. ARequirements
    2. BFunctions
    3. CCapabilities
    4. DProducts
  3. 3What is the definition of a configuration item (CI)?
    1. AA means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
    2. BAny valuable component that can contribute to the delivery of an IT product or service
    3. CA particular set of settings or options on a given piece of equipment
    4. DAny component that needs to be managed in order to deliver an IT service
  4. 4Identify the missing word(s) in the following sentence. An incident is a(n)________ interruption to a service or reduction in the quality of a service.
    1. APlanned
    2. BUnplanned
    3. CScheduled
    4. DExpected
  5. 5What is the purpose of the 'deployment management' practice?
    1. AEnsuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful IT changes
    2. BMaking new and changed services and features available for use
    3. CMoving new or changed hardware, software, documentation, processes, or any other service component to live environments
    4. DSupporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
  6. 6What is the purpose of the 'service level management' practice?
    1. AEstablishing and nurturing links between an organization and its stakeholders at strategic and tactical levels
    2. BSupporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
    3. CEnsuring that an organization's suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services
    4. DSetting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets
  7. 7What is defined as the practice of planning and managing the full lifecycle of all IT assets?
    1. AChange control
    2. BIT asset management
    3. CRelease management
    4. DDeployment management
  8. 8Identify the missing word in the following sentence. _______management is the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
    1. AAvailability
    2. BEvent
    3. CIncident
    4. DProblem
  9. 9Fill in the blank. _______ may simultaneously be removed from a service consumer and imposed on a service consumer. For example, outsourcing a service to a service provider may remove the need for the consumer to have their own IT infrastructure, but it may require them to install a faster Internet connection to reach the service provider's servers instead.
    1. AValue
    2. BOutputs
    3. COutcomes
    4. DCosts
  10. 10Which guiding principle may best be served by understanding the cost and financial consequences that a service consumer might face when choosing to use a service?
    1. ACollaborate and promote visibility
    2. BThink and work holistically
    3. CFocus on value
    4. DProgress iteratively with feedback

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Beschreibung
Quiz am ITIL4 version 3, erstellt von Linh Phan Van am 06/12/2019.
Sprache
English
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490
Schlagwörter
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