PEGA PCBA low-code app builder

Question

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Answer 1

Customer service agent

Answer 2

Agent portal

Answer 3

Customer web portal

Answer 4

Customer web portal

Answer 5

mailing address

Answer 6

Postal service

Answer 7

Traditional development

Answer 8

Pega low-code development

Answer 9

Pega low-code development 1

Answer 10

Pega low-code development 2

Answer 11

Pega low-code development 3

Answer 12

Pega makes low-code development easy for very simple applications only.

Answer 13

The Pega user interface allows only low-code users to build applications.

Answer 14

The Pega low-code development tools create the code for you.

Answer 15

Pega low-code development increases both productivity and IT involvement.

Answer 16

Prediction studio

Answer 17

Admin studio

Answer 18

Dev studio

Answer 19

App studio 1

Answer 20

App studio 2

Answer 21

App studio 3

Answer 22

Dev Studio

Answer 23

Access Manager

Answer 24

App Studio

Answer 25

Data Studio

Answer 26

Admin Studio

Answer 27

A case type is a case instance, which represents work that delivers a meaningful outcome.

Answer 28

An abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.

Answer 29

Stages are the first level of organizing your work in a case.

Answer 30

Processes are the first level of organizing your work in a case. You then organize your work by using stages.

Answer 31

Processes contain a series of steps or tasks.

Answer 32

Processes contain a series of stages.

Answer 33

A step is an action that can be performed by the system only.

Answer 34

A step is an action or task performed by the system or users.

Answer 35

A step is an action that can be performed by users only.

Answer 36

Describe damage

Answer 37

Claim review

Answer 38

Inspect vehicle

Answer 39

Send payments

Answer 40

Multi-step form

Answer 41

Other use case

Answer 42

Multi-step form.

Answer 43

Other use case.

Answer 44

Draft mode is automatically switched off when you save a case if the case processes have no errors.

Answer 45

Never use draft mode when testing your application.

Answer 46

You can check the run-time behavior of your case by running the process, even if the process contains errors.

Answer 47

Draft mode flows will run in a production environment.

Answer 48

define the user interface appearance

Answer 49

define a structure to create, process, and resolve work

Answer 50

define how work is completed for each specific customer request

Answer 51

define processes and steps to implement the three necessary stages of work

Answer 52

An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application

Answer 53

A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.

Answer 54

A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

Answer 55

A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.

Answer 56

Add a Change Stage step.

Answer 57

Configure the stage to resolve the case in the stage properties panel.

Answer 58

While running a case, use the Actions menu to change the stage.

Answer 59

Configure automatic stage transitioning in the stage contextual property panel.

Answer 60

time period for a process to complete

Answer 61

subset of data used to resolve a case

Answer 62

transfer of authority

Answer 63

significant change in the status of a case

Answer 64

can be sequenced into primary stages

Answer 65

represent exceptions to the normal course of events

Answer 66

represent a separate, but related, business transaction

Answer 67

can be reached by user action at runtime only

Answer 68

Pending-Qualification

Answer 69

Pending-Fulfillment

Answer 70

Resolved-completed

Answer 71

A Collect Information step where new employees enter their full name, start date, manager, and department

Answer 72

An Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee

Answer 73

A process where new employees enroll in benefits

Answer 74

A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee

Answer 75

Collect Information

Answer 76

Create case

Answer 77

Send email

Answer 78

Change stage

Answer 79

defines the step.

Answer 80

describes the business value of the step.

Answer 81

describes to users the action to take in a step.

Answer 82

instructs an application developer how to build the step.

Answer 83

Case status cannot update automatically.

Answer 84

Case status updates at the beginning of the step.

Answer 85

Case status updates at the end of the process containing the step.

Answer 86

Case status updates at the end of the step.

Answer 87

Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step

Answer 88

Helps a single user complete complex tasks by presenting multiple screens in a logical sequence

Answer 89

Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process

Answer 90

Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process

Answer 91

A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.

Answer 92

An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.

Answer 93

An expense report must be reviewed by an employee’s manager, senior manager, and director.

Answer 94

A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.

Answer 95

At the case level

Answer 96

At the stage level

Answer 97

At the assignment level

Answer 98

At the process level

Answer 99

Process goal 2 days, dead line 3 days

Answer 100

Step escalation

Answer 101

Step goal one day

Answer 102

allowed before an assignment is considered overdue

Answer 103

allowed for users to advance to the next stage

Answer 104

in which the case or step must be completed

Answer 105

in which the case or step should be completed

Answer 106

generate service-level reports

Answer 107

automatically change assignment status

Answer 108

help ensure timely completion of work

Answer 109

assign cases to the appropriate case worker

Answer 110

Test (Single line)

Answer 111

Text (Single line) - 2

Answer 112

Consider what color scheme is appropriate for this view.

Answer 113

Consider what fields the users must see on screen, how users enter values, and whether users can modify or only read the values.

Answer 114

Consider the user type and how best to contact them.

Answer 115

Consider whether users can modify or only read the values in the fields.

Answer 116

Text (paragraph)

Answer 117

User reference

Answer 118

Attachment

Answer 119

Text (single line or paragraph)

Answer 120

add instructions to an assignment

Answer 121

create a table with field names

Answer 122

reuse saved views

Answer 123

Calculations update user form content when user complete a step.

Answer 124

Calculations reduce mistakes by avoiding the need for manual computation of values.

Answer 125

Calculated fields are indicated to users with a special character.

Answer 126

Calculations automatically update fields whenever input values change.

Answer 127

A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

Answer 128

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields.

Answer 129

An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.

Answer 130

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list.

Answer 131

Update all relevant fields whenever a value changes.

Answer 132

Determine the calculation function for a group of fields.

Answer 133

Identify the relationship between fields.

Answer 134

Automatically configure custom calculations.

Answer 135

Preference

Answer 136

Vehicle information for an insurance 1

Answer 137

Primary driver on a insurance form 2

Answer 138

Display hotel names,rating &price 1

Answer 139

Scheduling information for each candida1

Answer 140

Job applicants work history

Answer 141

Flight number

Answer 142

Airport codes

Answer 143

Potential flights

Answer 144

Support request

Answer 145

Credit card1

Answer 146

Pega platform system of record

Answer 147

External system of record

Answer 148

No system of record

Answer 149

A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.

Answer 150

A single record data relationship stores data, but a multiple record data relationsip does not.

Answer 151

A single record data relationship establishes a single entity grouping together related fields, while a multiple record data relationship establishes a list of entities grouping together related fields.

Answer 152

A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

Answer 153

Fancy field

Answer 154

Single record data relationship

Answer 155

A series of single-line text fields

Answer 156

Multiple record data relationship

Answer 157

Configure a Products data object with a local system of record and add your data records to the Products data object.

Answer 158

Create a case view with fields for the product and product attributes

Answer 159

Create a Products picklist that contains the list of products and attributes.

Answer 160

Connect your application to an external database that contains product information.

Answer 161

Data views are not configurable with a new data source

Answer 162

Data views identify how to obtain data from a system of record.

Answer 163

Data views identify how to render a user form.

Answer 164

Data views are only available when Pega is the system of record.

Answer 165

A new data record generally does not impact the business process whereas a change to a data object generally does impact the business process.

Answer 166

A new data record impacts the business process and a new data object only impacts the system of record.

Answer 167

A change to a data record requires a new case type and a change to a data object requires a new business process.

Answer 168

A customer data record includes the customer name, email and phone number data objects.

Answer 169

Data records provide access to data that is used to process cases but is not part of an application.

Answer 170

Data records and data objects share the same role, which is to provide structure for data views.

Answer 171

Data records must be stored using a database table for local data storage.

Answer 172

Data records direct how an assignment moves forward.

Answer 173

DATA OBJECT

Answer 174

DATA RECORD

Answer 175

By assigning work to the currently available party

Answer 176

By assigning work to the party in the appropriate time zone

Answer 177

By assigning work to the most senior party in a work group

Answer 178

By assigning work to the most appropriate parties

Answer 179

Current user

Answer 180

Specific user (work list)

Answer 181

Work queue

Answer 182

Route the assignment to the user.

Answer 183

Route the assignment to the user’s work queue.

Answer 184

Route the assignment to the user’s work group.

Answer 185

Route the assignment to the user’s manager.

Answer 186

Route the assignment based on an appraiser role.

Answer 187

Route the assignment to the correct work queue based on business logic.

Answer 188

Route the assignment based on appraiser skills.

Answer 189

It is not possible to support this requirement. The router must define a specific work queue.

Answer 190

Configure an Approval step to route to a specific user. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.

Answer 191

Configure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.

Answer 192

Configure an Approval step to route to a specific user. Enable email approval.

Answer 193

Configure an Approval step to route using business logic. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.

Answer 194

Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

Answer 195

Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.

Answer 196

Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.

Answer 197

Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.

Answer 198

Work queue

Answer 199

Enable assignment notifications for the case type.

Answer 200

Compose email notifications in the assignments.

Answer 201

After the assignment, add a Send Email step.

Answer 202

Before the assignment, add a Send Email step.

Answer 203

Automating correspondence allows you to advance the case.

Answer 204

Automating correspondence allows for sending consistent information to users.

Answer 205

Automating correspondence allows you to send timely communication.

Answer 206

Automating correspondence keeps all interested parties informed of the current case status.

Answer 207

Include a link to the organization's website page so the user can log in and view their loan information.

Answer 208

Add placeholder text for the applicant's name, loan office, and amount.

Answer 209

Add the applicant's name, loan office, and loan amount properties.

Answer 210

Copy values into the email for the applicant name, loan office, and loan amount.

	Erstellt von Carlos Pomar vor fast 5 Jahre

Nächster

PEGA PCBA low-code app builder

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