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Quiz 2
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Fragen in diesem Quiz (25)
1Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.
- ARichtig
- BFalsch
2System used to gain access to CFG environment. Contains all tools needed to service callers.
- ACitrix
- BXenApp
- CActive Directory
- DActive Role Server (ARS)
3CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.
- AAD Web Tool
- BActive Directory
- CTouchpoint
- DCitrix
4Top 3 Browsers used as of today?
- AChrome
- BFirefox
- CInternet Explorer
- DSafari
5CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.
- ARichtig
- BFalsch
6During Branch Support Calls, agents are expected to talk with:
- ATellers
- BTeller Managers
- CBankers
- DBanker Managers
7Branch Machines do have Shared Drive Access.
- ARichtig
- BFalsch
8Once machine is booted up only application the user will see is the Retail Page.
- ARichtig
- BFalsch
9Naming Standard for ALL workstations:
WPWKIL001129800 (IL - ____________)?- AIllinois
- BIndiana
- CIdaho
- DIndia
10_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.
- AActive Directory
- BARS
- CTouchpoint
- DRetail Home Page
11CFG Email policies does not allow to send or receive emails.
Send/Receive max = 5MB
Default mailbox size 1000MB.- ARichtig
- BFalsch
12__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.
- ABank Leads
- BRapid Response
- CActive Directory Roles
- DActive Directory
13Teller application is used for deposit/withdraw of accounts
Teller application connects to the teller server located in the branch. Works with host.
Teller server is Windows XP Server- ARichtig
- BFalsch
14Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.
- AVirtual Computing System
- BARS
- CActive Directory
- DHP Service Manager 9
153 Parts to the Passbook
- APrinter
- BPinpad
- CSystech Device
- DHub
- APrinter
16Tool used for verifying user's challenge information before resetting a password.
- APsynch
- BVoice Trust
- CTira
- DVCS
17Citizens End User Support Toll Free Number
- A1-800-821-6117
- B1-888-777-2592
- C1-888-511-2191
- D1-888-716-4822
18Tool used to reset passwords for the FMF Verify application.
- AARS
- BCLCS
- CAccurint
- DAD
19EPOC stands for Eastern Providence Operations Center
- ARichtig
- BFalsch
20BCP stans for Business Continuity Plan
- ARichtig
- BFalsch
21Name some Key Commercial Banking Products & Services of CFG
- AAsset Finance (including leasing)
- BCommercial Lending
- CNot For Profit
- DCommercial Deposit Services
22Branch Machines are connected only to the Branch Domain
- ARichtig
- BFalsch
23CAL stands for?
- ACustomer Assistance Line
- BCustomer Award Line
- CCustomer Air Line
- DCustomer Acceptance Line
24When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.
- AClear Internet Cache
- BClear Browsing History
- CReset Internet Explorer Settings
- DRelaunch Internet Explorer
25CLIK2 is a local based application used by Branch users as their Knowledge Base
- ARichtig
- BFalsch
Informationen
- Beschreibung
- Week 3 of IBM Training
- Autor
- rubenetulodii
- Sprache
- English
- Aufrufe
- 149
- Schlagwörter
- Bewertung
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