Quiz 2

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.

System used to gain access to CFG environment. Contains all tools needed to service callers.

CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.

Top 3 Browsers used as of today?

CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.

During Branch Support Calls, agents are expected to talk with:

Branch Machines do have Shared Drive Access.

Once machine is booted up only application the user will see is the Retail Page.

Naming Standard for ALL workstations: WPWKIL001129800 (IL - ____________)?

_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.

CFG Email policies does not allow to send or receive emails. Send/Receive max = 5MB Default mailbox size 1000MB.

__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.

Teller application is used for deposit/withdraw of accounts Teller application connects to the teller server located in the branch. Works with host. Teller server is Windows XP Server

Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.

3 Parts to the Passbook

Tool used for verifying user's challenge information before resetting a password.

Citizens End User Support Toll Free Number

Tool used to reset passwords for the FMF Verify application.

EPOC stands for Eastern Providence Operations Center

BCP stans for Business Continuity Plan

Name some Key Commercial Banking Products & Services of CFG

Branch Machines are connected only to the Branch Domain

CAL stands for?

When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.

CLIK2 is a local based application used by Branch users as their Knowledge Base