3294154
Frage 1
Frage
Which of the following is NOT an element in the communications model?
Antworten
-
sender
-
message
-
receiver
-
translator
Frage 2
Frage
True or false: Interpersonal communication is the process which messages are generated and transmitted by one person and subsequently received and translated by another.
Antworten
- True
- False
Frage 3
Frage
Which of the following is correct about barriers?
Antworten
-
affect the accuracy of the communication exchange
-
not important in communication
-
a and b
-
none of the above
Frage 4
Frage
Which of the following is NOT correct about nonverbal expressions?
Antworten
-
mirror innermost thoughts and feelings
-
convey attitudes and emotions
-
difficult to fake during an interpersonal interaction
-
all of the above are correct
Frage 5
Frage
Which of the following is an important nonverbal element?
Antworten
-
kinesics
-
proxemics
-
a and b
-
none of the above
Frage 6
Frage
Which of the following is NOT one of the skills of effective listening?
Antworten
-
summarizing
-
paraphrasing
-
empathic responding
-
all of the above are skills
Frage 7
Frage
Which of the following is an outcome to quality of communication?
Antworten
-
patient recall of information
-
patient adherence
-
patient satisfaction
-
all of the above are outcomes
Frage 8
Frage
Which of the following is NOT considered a tip to prevent non-verbal communication?
Antworten
-
eye contact
-
lean slightly toward patient
-
open posture
-
all of the above prevent non-verbal communication
Frage 9
Frage
True or false: it is only empathic if the patient perceives the reflection to be accurate and accepting
Antworten
- True
- False
Frage 10
Frage
True or false: Feedback to show understanding is when repeating word for word what the patient said.
Antworten
- True
- False
Frage 11
Frage
True or false: It is okay for the pharmacist to try to change the person's feeling with empathy.
Antworten
- True
- False
Frage 12
Frage
True or false: Empathy doesn't judge or evaluate feeling or try to stop the person from feeling a certain way.
Antworten
- True
- False
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