Quiz
quiz chapter 12
Fragen in diesem Quiz (37)
1Which two operating systems can be upgraded to Windows XP Home (Choose two)
- AWindows 95
- BWindows 3.1
- CWindows 98
- DWindows 98 Se
- EWindows NT Workstation
2A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (choose two)
- Ainstall additional RAM
- Bmodify the options in the BIOS
- Cinstall the driver from the CD provided with the card reader
- Ddownload and install the driver from the manufacturer of the card reader
- Eupdate the CMOS firmware
3A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?
- Athe power supply is faulty
- Bthe hard drive jumper is set incorrectly
- Cthe motherboard needs replacing to be able to support the new hard drive
- Dthe USB port has too many attached devices to supply adequate power
- Ethe BIOS needs updating
4A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays one CPU graph. What is the most probable solution to this problem?
- Areplace the HDD with a higher capacity drive
- Boverclock the CPU
- Cincrease the amount of RAM available
- Dupdate the BIOS firmware to support the dual core CPU
5A laptop that is running Windows XP diplays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two)
- Aboot.ini is missing or damaged
- Bthere is a conflict with a newly installed device
- CBOOTMGR has been corrupted
- Dthe boot order is not set correctly in the BIOS
- Ethe index service is not indexing in the correct locations
6Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?
- Areinstall the operating system
- Bupgrade the operating system
- Cresearch the STOP error and the name of the module that produced the error
- Dresearch the boot error beep code to identify the source of the error
7A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two)
- Athe UAC has been turned off
- Bthe user has breached the user security policy
- Cthe computer has a virus
- Dthe index service is not running
- Ethe CPU needs to be upgraded
- Fan update has corrupted the operating system
8What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two)
- Aupgrade the processor
- Bupgrade the video card
- Cpress F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure
- Dreset the hard drive jumpers
- Erun chkdsk /F /R from the recovery console
- Faccess the BIOS and change the boot order options
9A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
- Athe network switch is faulty
- Bthe gateway needs to be fixed
- Cthe network cable is faulty
- Dthe PC has an incorrect IP address for the DNS server
10Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect?
- Athe wireless signal is too weak
- Bthe DHCP server is faulty
- Cthere is interference from outside sources
- Dthe antenna on the access point is too powerful
- Ethe network passwords need to be reissued to the users
11A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
- Athe DNS server is not operational
- Bthe Internet connection is down
- Cthe gateway address is incorrect
- Dthe DHCP server is not operational
12A technician is working on a laptop that has a dark display. After attaching an external display and verifying that it works, the technician now has a better idea as to the problem. What could be the problem?
- Athe display driver is incorrect
- Bthe motherboard has failed
- Cthe CPU has failed
- Dthe power inverter of the LCD screen or backlight lamp has failed
13A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?
- Aask a list of closed-ended questions
- Bresearch the problem
- Cdocument all findings, actions, and outcomes
- Dimplement preventive measures
14. A user complains that when a page is printed on a laser printer, the page smears when touched. What
is a possible cause of this issue?- Athe laser assembly is faulty
- Bthe EP drum is damaged
- Cthe pickup rollers are defective
- Dthe fuser has failed
15A technician finds that occasionally when a network printer is restarted, clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause of this?
- Athe drum is damaged
- Bthe printer does not have enough memory
- Cthe toner level in the EP cartridge is low
- Dthe power supply on the printer is failing
- Ethe printer is configured to get an IP address using DHCP
16A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?
- Athere is dirt or debris in the printer
- Bthe printer does not have enough memory
- Cthe pickup rollers are defective
- Dan incorrect print driver is installed
17A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop is able to connect to other devices, the ping requests fail. What is the likely cause?
- Athe network drivers for the NIC are out of date
- Bthe port speed for the NIC is incorrect
- CTPM must be enabled
- Dthe Windows Firewall is blocking ping requests
18A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
- Athe CMOS battery has failed
- Ba RAM module is not fully inserted into the memory slot
- Ca virus has altered the Windows kernel
- Da boot sector virus has altered the master boot record
19A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
- Aa virus has damaged the master boot record on the system that is used by the co-worker
- Bthe network adapter on the computer that is used by the co-worker is malfunctioning
- Cthe email account belonging to the co-worker was hijacked because of malware
- Dthe email client belonging to the co-worker is not configured properly
20A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?
- Athe BIOS is corrupt
- Bthe LCD screen has failed
- Cthe backlight lamp has failed
- Dthe LCD screen inverter has failed
21A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?
- Athe laser printer does not have adequate memory
- Bthe drum is failing to hold a charge
- Cthe drum wiper blade is worn
- Dthe fuser has failed
22A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.” What could be the problem?
- Athe MBR is corrupted
- Bthe CPU voltage is set too low
- Cthe CMOS battery has failed
- Dthe hard drive is beginning to fail
23A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two)
- Aregedit
- Bchkdsk
- Cregedt32
- Dbootrec /fixboot
- Ebootrec /fixmbr
24A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
- Aselect the Action menu item in the Defrag utility and then select Schedule
- Badd Defrag to Scheduled Tasks in System Tools
- Cset the Scheduled flag for Defrag in HKEY_CLASSES_ROOT
- Din Ntbackup, select the option to do a Defrag; set the schedule for monthly but do not specify any files to backup
25A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?
- Acheck the Microsoft website to find the latest drivers
- Bcheck the website of the manufacturer for the latest drivers
- Cconfigure the application to run correctly with the new graphics card
- Dconfigure the graphics card settings correctly in the Start menu
26Which protocol automates assignment of IP addresses?
- ATCP
- BIP
- CDNS
- DDHCP
27What is the purpose of the chkdsk /f command?
- Ait formats a hard drive partition
- Bit checks a hard drive for errors and fixes them if possible
- Cit prepares a hard drive partition so data may be written to it
- Dit frees up hard drive space by placing files in contiguous sectors
28A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
- Aselect Create a Restore Point from System Tools
- Buse the Regedit utility to remove the information about the graphics driver from the registry
- Cselect the video adapter card in Device Manager, select the Driver tab, and click Roll Back driver from Properties
- Dright-click the desktop and choose Settings > Advanced > Reset video driver
29Which protocol is used to resolve URLs to IP addresses?
- ADHCP
- BTCP
- CIP
- DDNS
30What is the issue if the status of a hard disk drive shows as "Not Initialized" in the Disk Management utility?
- Athe drive has input/output errors
- Bthe drive is corrupted or unavailable
- Cthe drive contains a valid signature
- Dthe basic disk has not yet been converted to a dynamic disk
31In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
- ABOOT.INI
- BAUTOEXEC.BAT
- CNTDLR
- DCONFIG.SYS
32What is the default location for system files in all versions of 32-bit Windows Vista?
- Athe Windows folder
- Bthe Winvista folder
- Cthe WindowsCsc subfolder
- Dthe WindowsSystem32 subfolder
33A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
- Areinstall the operating system
- Bcheck any manuals relating to the hardware and software
- Ccheck the Internet for possible solutions
- Dask the customer for any idea as to what may be wrong
- Euse the recovery CD to restore the operating system
34Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
- Aday
- Bdestination
- Csource
- Dtime
- Eupdate period
35A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
- Athe hard drive is failing
- Bthe ntldr.exe file is missing
- Cthe computer is overheating
- Dthe installation files are corrupted
36A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
- Athe hard drive is failing
- Bthe ntldr.exe file is missing
- Cthe computer is overheating
- Dthe installation files are corrupted
37A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?
- Arun fdisk /mbr from the command prompt
- Brun chkdsk /F /R from the command prompt
- Crestore the boot.ini file from the installation media
- Drestore the ntdetect.com file from the installation media
Informationen
- Beschreibung
- Cisco IIT essentials (Chapter 12 - Advanced Troubleshooting) Quiz am quiz chapter 12, erstellt von groche am 01/04/2014.
- Autor
- groche
- Sprache
- English
- Aufrufe
- 616
- Schlagwörter
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