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| Frage | Antworten |
| Organisational Charts | Diagrams representing the job titles and formal patterns of authority and responsibility within an organisation |
| Levels of Hierarchy | Refer to the number of layers of authority within an organisation |
| Span of Control | The number of subordinates directly responsible to a manager |
| Chain of Command | The line of communication and authority existing within a business |
| Delegation | The passing of authority down the organisational structure |
| Operatives or Shop-floor Workers | Workers who work at the lowest level in an organisational structure |
| Labour Productivity | Measures the relationship between the amount of labour used in production and the quantity of outputs of goods or services |
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