Remove ads

We have detected that Javascript is not enabled in your browser. The dynamic nature of our site means that Javascript must be enabled to function properly. Please read our terms and conditions for more information.

Quiz by Beth Coleman, created more than 1 year ago

Service Design starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet those requirements.

349

	Created by Beth Coleman over 5 years ago

ITIL Scope of Service Design

Question 1 of 2

Which of the following is NOT within the scope of ITIL Service Design

Select one or more of the following:

Service solutions for existing, unchanged services.
Management information systems and tools
Technology artchitetures and management architectures
The process required
Measurement methods and metrics

Explanation

Question 2 of 2

Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:

Select one or more of the following:

Reduces total cost of ownership
Improves the quality, consistency and performance of service
Eases the implementation of new and changed services
Reduces need for information and decision making