Thomas Hettenhausen
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Quiz on Cloud For Customer - C4C10 Certification, created by Thomas Hettenhausen on 02/15/2016.

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Thomas Hettenhausen
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  • Cloud For Customer - C4C10 Certification

    Question 1 of 80

    1

    What are service agents used for when setting up an SAP Cloud for Customer system?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • To create business users

    • To assign accounts to business users

    • To restore system default settings

    • To scope the system

    Question 2 of 80

    1

    What is the difference between a business user and an employee?
    Note: there are 2 correct answers to this question.

    Select one or more of the following:

    • Employees need to be assigned directly to the organizational structure; business users must not

    • Business users can be created using the data migration template; employees cannot.

    • Business users can be assigned access rights and business roles; employees cannot.

    • Employees can be assigned access rights and business roles; business users cannot.

    Question 3 of 80

    1

    A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

    Select one or more of the following:

    • Respond to the requestor.

    • Forward the incident to the provider.

    • Confirm the incident.

    • Take over the incident.

    Question 4 of 80

    1

    Which of the following items can you configure in the Sales Assistant tool in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Task

    • Visit

    • E-mail

    • Service request

    • Appointment

    Question 5 of 80

    1

    Which of the following steps can you perform when creating a broadcast?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Define periodic scheduling.

    • Enter broadcast recipients.

    • Select a broadcast channel.

    • Choose a report source.

    • Create a new report view.

    Question 6 of 80

    1

    Which of the following administrative configuration tasks is mandatory when you set up SAP Cloud for Customer?

    Select one or more of the following:

    • Set up work distribution.

    • Set up territories.

    • Set up the organizational structure.

    • Set up integration.

    Question 7 of 80

    1

    You experience unexpected behavior in the system.
    Where in SAP Cloud for Customer can you find the link to report an incident?

    Select one or more of the following:

    • Business Configuration work center

    • Service control center

    • Help center

    • Administrator work center

    Question 8 of 80

    1

    Which of the following are initial tasks required to configure SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Complete fine-tuning activities.

    • Define the organizational structure.

    • Create extension fields.

    • Set up scoping.

    • Assign reports to work center views.

    Question 9 of 80

    1

    To which of the following are hotfixes applied?

    Select one or more of the following:

    • To test tenants only

    • To a set of tenants

    • To production tenants only

    • To an individual customer tenant only

    Question 10 of 80

    1

    What is the correct sequence of configuration activities for fine tuning sales opportunities?

    Select one or more of the following:

    • Assign activities -> Sales Phase -> Sales Cycle

    • Sales Phase -> Assign activities -> Sales Cycle

    • Sales Phase -> Sales Cycle -> Assign activities

    • Sales Cycle -> Sales Phase -> Assign activities

    Question 11 of 80

    1

    What can you assign to a territory node?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Contacts

    • Accounts

    • Employees

    • Owners

    • Business users

    Question 12 of 80

    1

    Which of the following can you assign using business roles?

    Select one of the following:

    • Managers to an organizational unit

    • Account responsibilities to a user

    • Access rights to a user

    • Territories to an account

    Question 13 of 80

    1

    When would you use data migration templates instead of entering data manually?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • When integration has been scoped

    • When the data volume is low

    • When data must be loaded quickly

    • When data is loaded from multiple applications

    Question 14 of 80

    1

    Which of the following elements can you use to set up routing rules for service tickets?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Escalation status

    • Employee availability

    • Order amount

    • Product category

    • Channel type

    Question 15 of 80

    1

    Which of the following steps do you take in SAP Cloud for Customer to add a report to a home page?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Invoke the Adaption mode.

    • Invoke the Edit mode.

    • Import a page layout.

    • Select a business role.

    • Change the home page settings.

    Question 16 of 80

    1

    Which of the following features are controlled by the organizational structure in SAP Cloud for Customer?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Job definitions

    • Party role determination

    • Work distribution rules

    • Approvals

    Question 17 of 80

    1

    Which of the following activities can you perform while creating a business object using the administration work center?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Assign the business object to other work centers.

    • Define business object actions that can be executed by the end user.

    • Add simple business logic.

    • Enhance script files for the custom business object.

    Question 18 of 80

    1

    In the SAP Cloud for Customer for iPad app, which of the following items are available in offline mode?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Opportunity

    • Product

    • Library

    • Visit

    • Competitor

    Question 19 of 80

    1

    Where do you set up a custom report to appear in the SAP Customer Insight app?

    Select one of the following:

    • Home page

    • Business Analytics work center

    • Adaptation mode

    • Analysis work center

    Question 20 of 80

    1

    How can you give a business user access to a work center view?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Assign the business user to the organizational structure.

    • Use business scoping to activate the work center containing the view.

    • Create a business role that has access to the work center view and assign it to the business user.

    • Copy the access right from a business user who already has access to the work center view.

    Question 21 of 80

    1

    Where can you set up a preconfigured mashup in SAP Cloud for Customer?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Screen Personalization

    • Business Task Management

    • Layout Adaption

    • Master Template Maintenance

    Question 22 of 80

    1

    Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Assign tickets to the last processor.

    • Manage business tasks for employee support.

    • Disable the profanity check for outbound response.

    • Define party roles for ticket handlers.

    • Create or delete custom channels.

    Question 23 of 80

    1

    When would you create a new report view?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • When you are an administrator wanting to make a change for all users of the report.

    • When you are an end user wanting to save a variation of the report that you can use.

    • When you are an end user wanting to save a variation of the report that your team members can use.

    • When you are an administrator wanting to make a change for a specific user of the report.

    Question 24 of 80

    1

    For which of the following reasons would you create a business role?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • You want to perform fine-tuning acitivities.

    • You want to standardize system access.

    • You want to set up a service agent for an administrator.

    • You want to make custom reports available on the home page.

    • You want to restrict drop-down list values for a specific group of users.

    Question 25 of 80

    1

    Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should you only perform after production tenants have been upgraded?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Update the business configuration.

    • Request new tenants.

    • Apply SDK solution.

    • Update fine tuning.

    Question 26 of 80

    1

    In HTML5, what can you do using the Field Definition link?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Hide an extension field from the master template.

    • Add an extension field to a data source.

    • Add an extension field to the page layout.

    • Add an extension field to a form template.

    Question 27 of 80

    1

    When would you implement the Approval function in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • You want the direct approver of a business object to be the reporting line manager.

    • You want different reviewers for a business object based on different conditions.

    • You want another user to review a business object before it can be processed further.

    • You want to define multiple review processes for the same business object.

    • You want to define multiple review steps for the same business object.

    Question 28 of 80

    1

    Your customer wants to inform account owners every time an opportunity is created that exceeds a specific value. Which is the most appropriate object to use?

    Select one of the following:

    • Price List

    • Task

    • Workflow

    • Approval

    Question 29 of 80

    1

    Which of the following objects deliver a default approval process?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Ticket

    • Visit

    • Opportunity

    • Account

    • Campaign

    Question 30 of 80

    1

    Which of the following texts can you adapt using the Language Adaption capability?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • User interface text

    • Help text

    • Extension field text

    • Message text

    • Fine tuning text

    Question 31 of 80

    1

    Which work centers are required when you initially set up SAP Cloud for Customer?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Business Configuration

    • Administrator

    • Service control center

    • Application and User Management

    Question 32 of 80

    1

    Which of the following functions can you perform using the Language Adaption tool?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Translate notes entered by a user.

    • Translate work center and view labels

    • Export and import texts in SAP Cloud for Customer.

    • Translate extension field labels.

    Question 33 of 80

    1

    Which of the following business objects can you create in SAP Cloud for Customer using Microsoft Outlook?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Contacts

    • Visits

    • Employees

    • Appointments

    Question 34 of 80

    1

    During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • The Define Exceptions step is unavailable.

    • The system uses the first rule that applies when making territory assignment.

    • Additional fields become available for territory determination.

    • More than one set of territory rules becomes active.

    Question 35 of 80

    1

    What can you use to control user privileges in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Business configuration

    • Approval process

    • Work center view

    • Code list restrictions

    • Business role

    Question 36 of 80

    1

    Which of the following are supported as part of the standard packaged integration capabilities when connecting SAP Cloud for Customer with SAP CRM?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Opportunities

    • Social media profiles

    • Currency conversion rates

    • Service requests

    • Recent orders

    Question 37 of 80

    1

    In the SAP Launch implementation methodology, which work streams are part of the project verification Q-Gate?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Solution Design

    • Integration Preparation

    • Cloud Integration

    • Solution Testing

    Question 38 of 80

    1

    Which of the following are data migration master data templates?
    Note: There are 3 correct answers.

    Select one or more of the following:

    • Business configuration

    • Discount lists

    • Campaigns

    • Account hierarchies

    • Personal addresses and contacts

    Question 39 of 80

    1

    You want to send automatic e-mail responses to your customers when a service advisor is assigned to an incoming complaint. The e-mail responses should use your company branding template. Which of the following steps must you perform in SAP Cloud for Customer to achieve this workflow requirement?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Define the rule type as an alert.

    • Define notification placeholders.

    • Define a condition for the Agent field.

    • Define a rule for the individual Customer business object.

    Question 40 of 80

    1

    What must you consider when you want to upload master data to SAP Cloud for Customer using templates?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • You can upload the data only once.

    • You need to identify the data dependencies for the migration template.

    • The template structure is predefined and cannot be changed.

    • There is a template available for each object that allows tool-supported migration.

    • You need to know the definitions of each of the field.

    Question 41 of 80

    1

    A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read only access. Which access right does the user get for this view in both work centers?

    Select one of the following:

    • Unrestricted read access and restricted write access.

    • Restricted read and write access.

    • Unrestricted read and write access.

    • Restricted read access and unrestricted write access.

    Question 42 of 80

    1

    Which activity must you perform to enable mobile online integration with your SAP Cloud for Customer tenant?

    Select one of the following:

    • Enable mobile Web services in SAP HANA Cloud Integration.

    • Configure the URL under the options and settings of the mobile application.

    • Download mobile Web services from the SAP store.

    • Assign the Offline Mobile work center authorization to the user master.

    Question 43 of 80

    1

    What activities do you perform in the Administrator work center to enable a new social media channel?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Define the ticket priority with the social media channel provider.

    • Create and schedule a social media import run.

    • Select the social media channel service level.

    • Set up access to your social media account.

    • Select the channel type.

    Question 44 of 80

    1

    Which of the following steps can you perform when you create a new page layout?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Add custom validation rules to a field.

    • Make a field visible.

    • Add a field.

    • Create join fields.

    Question 45 of 80

    1

    Which of the following activities do you complete when creating an interactive dashboard?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Select data sources.

    • Define key figure exceptions.

    • Select report variants.

    • Define access by business role.

    • Define chart interaction.

    Question 46 of 80

    1

    Which of the following are features of custom report creation in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Custom report creation is supported with a guided procedure.

    • Variable selection is possible.

    • Direct assignment of a report to a business user is supported.

    • Custom calculated key figures are allowed.

    • Custom reports can be created by all users.

    Question 47 of 80

    1

    When would you use the Notification function in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • When users need to be informed about a task to be processed

    • When users need to be informed about a customizing change

    • When users need to be informed about a changed item

    • When users need to be informed about an approval process

    • When users need to be informed about new SAP Cloud for Customer features.

    Question 48 of 80

    1

    Your customer defines a person who is responsible for checking every SAP Cloud for Customer upgrade. Upgrade notifications need to be sent via e-mail to this person. Which of the following steps must you perform in SAP Cloud for Customer to set this up?

    Select one or more of the following:

    • Define the contact person in the Administration work center.

    • Define the contact person in the Service Control Center.

    • Define a new service agent.

    • Update the contact details in your organization structure.

    Question 49 of 80

    1

    Which of the following elements can you configure when creating a custom dashboard?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Key figures

    • Sources

    • Characteristics

    • Connections

    • Layout

    Question 50 of 80

    1

    Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Product master data

    • Opportunities

    • Account master data

    • Territory Management data

    Question 51 of 80

    1

    Which are the primary types of analytics features in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Interactive dashboard

    • Standard report

    • Custom report

    • Scorecard

    • KPI

    Question 52 of 80

    1

    Which of the following standard party roles can you assign to an account via Territory Management?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Processor

    • Employee responsible

    • Account team member

    • Primary contact

    • Service technician

    Question 53 of 80

    1

    Which of the following settings are available in the Service and Social view of the Administrator work center in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Service ticket priorities

    • Service levels

    • Ticket templates

    • Organizational work distribution

    • Ticket routing rules

    Question 54 of 80

    1

    When using data migration templates for the initial load, which activities are parts of the migration process?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Upload data from the template file.

    • Export data to a local file

    • Realign territory data

    • Align data fields with input fields

    • Find and fix errors in the data file

    Question 55 of 80

    1

    An administrator wants to control the available field entries based on the user’s business role. Which feature should the administrator use?

    Select one or more of the following:

    • Adaptation

    • Code list restriction

    • Business configuration

    • Personalization

    Question 56 of 80

    1

    Which of the following actions can you perform using the Administration Adaptation function?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Enter default extension field values based on business logic

    • Validate values for an extension field based on another field

    • Create extension field and define its properties.

    • Create a code list restriction for standard and extension fields.

    Question 57 of 80

    1

    Which of the following options can you find in the Help Center pane in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Report Incident

    • Personalization

    • Glossary

    • Password Change

    • Make SAP Cloud for Customer Better

    Question 58 of 80

    1

    To which of the following can you control access for sales representatives when you edit business roles?

    Select one of the following:

    • Workflow

    • Dashboard

    • Work center view

    • Report

    Question 59 of 80

    1

    To which of the following can you assign a custom report to control its visibility?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • User

    • Job function

    • Business role

    • Work center

    Question 60 of 80

    1

    Which elements can you define during fine tuning?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Account hierarchy

    • Sales territory hierarchy level

    • Routing rules

    • Sales assistant

    Question 61 of 80

    1

    What must you do to ensure a successful integration between SAP Cloud for Customer and an SAP on-premise solution?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Configure pre-packaged integration content.

    • Include SAP Business Warehouse integration requirements early in the project.

    • Decide to use point-to-point or middleware integration.

    • Ensure the project team includes functional and technical resources.

    • Determine the number of custom fields early in the project.

    Question 62 of 80

    1

    How do you restrict the list of accounts for a territory realignment run?

    Select one or more of the following:

    • Select accounts using nested decision tables.

    • Flag relevant accounts within the master data view.

    • Select accounts manually from a list in the wizard.

    • Define a selection for the Account Selection report.

    Question 63 of 80

    1

    Which of the following are optional while setting up a custom report that you want to make available for end users?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Assign the report to a role.

    • Assign the report to a work center.

    • Choose a data source.

    • Maintain a condition.

    • Create a key figure.

    Question 64 of 80

    1

    Which activities must you perform during the scoping process of an SAP Cloud for Customer implementation project?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Define integration to external IT systems.

    • Select business processes.

    • Determine the relevant countries.

    • Define the organizational structure.

    • Define global access restrictions.

    Question 65 of 80

    1

    Your customer wants to implement a multi-step approval process for sales quotes based on the account classification. Which of the following steps are mandatory to achieve this?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Define a condition for the account classification in the approval process.

    • Maintain the user ID of the approver in the approval process.

    • Create a copy of the default approval process and maintain the copy.

    • Define a condition to determine the approver in the approval process.

    Question 66 of 80

    1

    Which of the following tasks do you perform as part of the fine tuning activities for Territory Management?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Set up root node information.

    • Assign territories to accounts.

    • Add sub-nodes to the hierarchy.

    • Define hierarchy levels.

    Question 67 of 80

    1

    For which of the following business requirements would you use the Personalization feature?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • A sales manager wants different screen layouts assigned to two different business roles.

    • An administrator wants to change a standard field label to a new value.

    • A service manager wants to arrange the ticket queue with Assigned To as the first column.

    • A sales representative wants to modify the screen layout.

    Question 68 of 80

    1

    You want to define a workflow rule. Which of the following is the correct sequence of steps you need to perform?

    Select one of the following:

    • Enter Basic Data -> Define Conditions -> Define Actions -> Activate

    • Enter Basic Data -> Define Actions -> Define Conditions -> Activate

    • Enter Basic Data -> Review -> Define Conditions -> Activate

    • Enter Basic Data -> Define Actions -> Review -> Activate

    Question 69 of 80

    1

    For which of the following can you enable ticket routing using work distribution rules?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Employee

    • Organizational unit

    • Business user

    • Territory manager

    Question 70 of 80

    1

    Which of the following functions are provided by the SAP add-in for Microsoft Excel?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets.

    • Upload Microsoft Excel workbooks to SAP Cloud for Customer.

    • Publish Microsoft Excel workbooks to the Microsoft Sharepoint from SAP Cloud for Customer.

    • Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE).

    Question 71 of 80

    1

    Which of the following prepackaged mashups exist for SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Bing Maps

    • Hotmail

    • Google Maps

    • InsideView

    • SAP Jam

    Question 72 of 80

    1

    Which of the following objects can you design as an administrator under the Business Analytics work center in SAP Cloud for Customer?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • KPIs

    • Scorecard

    • Data sources

    • Mashups

    • Key figures

    Question 73 of 80

    1

    You want to automatically assign employees to business objects using party roles. Where can you do this?

    Select one or more of the following:

    • In the territory hierarchy nodes

    • In the activity list

    • In users and access management

    • In the organizational structure

    Question 74 of 80

    1

    What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • To enable real-time pricing for SAP Cloud from SAP on-premise solutions.

    • To improve the system performance of SAP cloud and SAP on-premise solutions.

    • To run subsidiaries through SAP cloud solutions with shared master data.

    • To update products and customer data from SAP cloud to SAP on-premise solutions.

    Question 75 of 80

    1

    What can an administrator track using the Content Transfer tool?

    Select one or more of the following:

    • Change to data sources

    • Change to layout adaptations

    • Changes to form templates

    • Changes to master data

    Question 76 of 80

    1

    Which of the following can you use to restrict the values of a dropdown list?
    Note: There are 3 correct answers to this question.

    Select one or more of the following:

    • Business role

    • Business document

    • Extension field

    • Business field

    • Access rights

    Question 77 of 80

    1

    On which environments can you use integration flows?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • SAP BusinessObjects Business Intelligence

    • SAP HANA Cloud Integration

    • SAP Data Services

    • SAP NetWeaver Process Integration

    Question 78 of 80

    1

    What is a workflow rule used for?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • To define and activate an approval process

    • To set up the organizational work distribution

    • To set up automatic e-mail notification

    • To define and activate rules for automatic field updates

    Question 79 of 80

    1

    From which work center can you request a production tenant?
    Note: There are 2 correct answers to this question.

    Select one or more of the following:

    • Business Configuration work center

    • Application and User Management work center

    • Service Control work center

    • Administrator work center

    Question 80 of 80

    1

    What is the purpose of creating a business role in SAP Cloud for Customer?

    Select one of the following:

    • To create predefined workflow distribution rules

    • To create predefined access rights

    • To group predefined organizational units

    • To group predefined accounts