Quiz
Cloud For Customer - C4C10 Certification
Questions in this quiz (80)
1What are service agents used for when setting up an SAP Cloud for Customer system?
Note: There are 2 correct answers to this question.- ATo create business users
- BTo assign accounts to business users
- CTo restore system default settings
- DTo scope the system
2What is the difference between a business user and an employee?
Note: there are 2 correct answers to this question.- AEmployees need to be assigned directly to the organizational structure; business users must not
- BBusiness users can be created using the data migration template; employees cannot.
- CBusiness users can be assigned access rights and business roles; employees cannot.
- DEmployees can be assigned access rights and business roles; business users cannot.
3A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?
- ARespond to the requestor.
- BForward the incident to the provider.
- CConfirm the incident.
- DTake over the incident.
4Which of the following items can you configure in the Sales Assistant tool in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- ATask
- BVisit
- CE-mail
- DService request
- EAppointment
5Which of the following steps can you perform when creating a broadcast?
Note: There are 3 correct answers to this question.- ADefine periodic scheduling.
- BEnter broadcast recipients.
- CSelect a broadcast channel.
- DChoose a report source.
- ECreate a new report view.
6Which of the following administrative configuration tasks is mandatory when you set up SAP Cloud for Customer?
- ASet up work distribution.
- BSet up territories.
- CSet up the organizational structure.
- DSet up integration.
7You experience unexpected behavior in the system.
Where in SAP Cloud for Customer can you find the link to report an incident?- ABusiness Configuration work center
- BService control center
- CHelp center
- DAdministrator work center
8Which of the following are initial tasks required to configure SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AComplete fine-tuning activities.
- BDefine the organizational structure.
- CCreate extension fields.
- DSet up scoping.
- EAssign reports to work center views.
9To which of the following are hotfixes applied?
- ATo test tenants only
- BTo a set of tenants
- CTo production tenants only
- DTo an individual customer tenant only
10What is the correct sequence of configuration activities for fine tuning sales opportunities?
- AAssign activities -> Sales Phase -> Sales Cycle
- BSales Phase -> Assign activities -> Sales Cycle
- CSales Phase -> Sales Cycle -> Assign activities
- DSales Cycle -> Sales Phase -> Assign activities
11What can you assign to a territory node?
Note: There are 3 correct answers to this question.- AContacts
- BAccounts
- CEmployees
- DOwners
- EBusiness users
12Which of the following can you assign using business roles?
- AManagers to an organizational unit
- BAccount responsibilities to a user
- CAccess rights to a user
- DTerritories to an account
13When would you use data migration templates instead of entering data manually?
Note: There are 2 correct answers to this question.- AWhen integration has been scoped
- BWhen the data volume is low
- CWhen data must be loaded quickly
- DWhen data is loaded from multiple applications
14Which of the following elements can you use to set up routing rules for service tickets?
Note: There are 3 correct answers to this question.- AEscalation status
- BEmployee availability
- COrder amount
- DProduct category
- EChannel type
15Which of the following steps do you take in SAP Cloud for Customer to add a report to a home page?
Note: There are 3 correct answers to this question.- AInvoke the Adaption mode.
- BInvoke the Edit mode.
- CImport a page layout.
- DSelect a business role.
- EChange the home page settings.
16Which of the following features are controlled by the organizational structure in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.- AJob definitions
- BParty role determination
- CWork distribution rules
- DApprovals
17Which of the following activities can you perform while creating a business object using the administration work center?
Note: There are 2 correct answers to this question.- AAssign the business object to other work centers.
- BDefine business object actions that can be executed by the end user.
- CAdd simple business logic.
- DEnhance script files for the custom business object.
18In the SAP Cloud for Customer for iPad app, which of the following items are available in offline mode?
Note: There are 3 correct answers to this question.- AOpportunity
- BProduct
- CLibrary
- DVisit
- ECompetitor
19Where do you set up a custom report to appear in the SAP Customer Insight app?
- AHome page
- BBusiness Analytics work center
- CAdaptation mode
- DAnalysis work center
20How can you give a business user access to a work center view?
Note: There are 2 correct answers to this question.- AAssign the business user to the organizational structure.
- BUse business scoping to activate the work center containing the view.
- CCreate a business role that has access to the work center view and assign it to the business user.
- DCopy the access right from a business user who already has access to the work center view.
21Where can you set up a preconfigured mashup in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.- AScreen Personalization
- BBusiness Task Management
- CLayout Adaption
- DMaster Template Maintenance
22Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 3 correct answers to this question.- AAssign tickets to the last processor.
- BManage business tasks for employee support.
- CDisable the profanity check for outbound response.
- DDefine party roles for ticket handlers.
- ECreate or delete custom channels.
23When would you create a new report view?
Note: There are 2 correct answers to this question.- AWhen you are an administrator wanting to make a change for all users of the report.
- BWhen you are an end user wanting to save a variation of the report that you can use.
- CWhen you are an end user wanting to save a variation of the report that your team members can use.
- DWhen you are an administrator wanting to make a change for a specific user of the report.
24For which of the following reasons would you create a business role?
Note: There are 3 correct answers to this question.- AYou want to perform fine-tuning acitivities.
- BYou want to standardize system access.
- CYou want to set up a service agent for an administrator.
- DYou want to make custom reports available on the home page.
- EYou want to restrict drop-down list values for a specific group of users.
25Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should you only perform after production tenants have been upgraded?
Note: There are 2 correct answers to this question.- AUpdate the business configuration.
- BRequest new tenants.
- CApply SDK solution.
- DUpdate fine tuning.
26In HTML5, what can you do using the Field Definition link?
Note: There are 2 correct answers to this question.- AHide an extension field from the master template.
- BAdd an extension field to a data source.
- CAdd an extension field to the page layout.
- DAdd an extension field to a form template.
27When would you implement the Approval function in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AYou want the direct approver of a business object to be the reporting line manager.
- BYou want different reviewers for a business object based on different conditions.
- CYou want another user to review a business object before it can be processed further.
- DYou want to define multiple review processes for the same business object.
- EYou want to define multiple review steps for the same business object.
28Your customer wants to inform account owners every time an opportunity is created that exceeds a specific value. Which is the most appropriate object to use?
- APrice List
- BTask
- CWorkflow
- DApproval
29Which of the following objects deliver a default approval process?
Note: There are 3 correct answers to this question.- ATicket
- BVisit
- COpportunity
- DAccount
- ECampaign
30Which of the following texts can you adapt using the Language Adaption capability?
Note: There are 3 correct answers to this question.- AUser interface text
- BHelp text
- CExtension field text
- DMessage text
- EFine tuning text
31Which work centers are required when you initially set up SAP Cloud for Customer?
Note: There are 2 correct answers to this question.- ABusiness Configuration
- BAdministrator
- CService control center
- DApplication and User Management
32Which of the following functions can you perform using the Language Adaption tool?
Note: There are 2 correct answers to this question.- ATranslate notes entered by a user.
- BTranslate work center and view labels
- CExport and import texts in SAP Cloud for Customer.
- DTranslate extension field labels.
33Which of the following business objects can you create in SAP Cloud for Customer using Microsoft Outlook?
Note: There are 2 correct answers to this question.- AContacts
- BVisits
- CEmployees
- DAppointments
34During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories?
Note: There are 2 correct answers to this question.- AThe Define Exceptions step is unavailable.
- BThe system uses the first rule that applies when making territory assignment.
- CAdditional fields become available for territory determination.
- DMore than one set of territory rules becomes active.
35What can you use to control user privileges in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- ABusiness configuration
- BApproval process
- CWork center view
- DCode list restrictions
- EBusiness role
36Which of the following are supported as part of the standard packaged integration capabilities when connecting SAP Cloud for Customer with SAP CRM?
Note: There are 3 correct answers to this question.- AOpportunities
- BSocial media profiles
- CCurrency conversion rates
- DService requests
- ERecent orders
37In the SAP Launch implementation methodology, which work streams are part of the project verification Q-Gate?
Note: There are 2 correct answers to this question.- ASolution Design
- BIntegration Preparation
- CCloud Integration
- DSolution Testing
38Which of the following are data migration master data templates?
Note: There are 3 correct answers.- ABusiness configuration
- BDiscount lists
- CCampaigns
- DAccount hierarchies
- EPersonal addresses and contacts
39You want to send automatic e-mail responses to your customers when a service advisor is assigned to an incoming complaint. The e-mail responses should use your company branding template. Which of the following steps must you perform in SAP Cloud for Customer to achieve this workflow requirement?
Note: There are 2 correct answers to this question.- ADefine the rule type as an alert.
- BDefine notification placeholders.
- CDefine a condition for the Agent field.
- DDefine a rule for the individual Customer business object.
40What must you consider when you want to upload master data to SAP Cloud for Customer using templates?
Note: There are 3 correct answers to this question.- AYou can upload the data only once.
- BYou need to identify the data dependencies for the migration template.
- CThe template structure is predefined and cannot be changed.
- DThere is a template available for each object that allows tool-supported migration.
- EYou need to know the definitions of each of the field.
41A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read only access. Which access right does the user get for this view in both work centers?
- AUnrestricted read access and restricted write access.
- BRestricted read and write access.
- CUnrestricted read and write access.
- DRestricted read access and unrestricted write access.
42Which activity must you perform to enable mobile online integration with your SAP Cloud for Customer tenant?
- AEnable mobile Web services in SAP HANA Cloud Integration.
- BConfigure the URL under the options and settings of the mobile application.
- CDownload mobile Web services from the SAP store.
- DAssign the Offline Mobile work center authorization to the user master.
43What activities do you perform in the Administrator work center to enable a new social media channel?
Note: There are 3 correct answers to this question.- ADefine the ticket priority with the social media channel provider.
- BCreate and schedule a social media import run.
- CSelect the social media channel service level.
- DSet up access to your social media account.
- ESelect the channel type.
44Which of the following steps can you perform when you create a new page layout?
Note: There are 2 correct answers to this question.- AAdd custom validation rules to a field.
- BMake a field visible.
- CAdd a field.
- DCreate join fields.
45Which of the following activities do you complete when creating an interactive dashboard?
Note: There are 3 correct answers to this question.- ASelect data sources.
- BDefine key figure exceptions.
- CSelect report variants.
- DDefine access by business role.
- EDefine chart interaction.
46Which of the following are features of custom report creation in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- ACustom report creation is supported with a guided procedure.
- BVariable selection is possible.
- CDirect assignment of a report to a business user is supported.
- DCustom calculated key figures are allowed.
- ECustom reports can be created by all users.
47When would you use the Notification function in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AWhen users need to be informed about a task to be processed
- BWhen users need to be informed about a customizing change
- CWhen users need to be informed about a changed item
- DWhen users need to be informed about an approval process
- EWhen users need to be informed about new SAP Cloud for Customer features.
48Your customer defines a person who is responsible for checking every SAP Cloud for Customer upgrade. Upgrade notifications need to be sent via e-mail to this person. Which of the following steps must you perform in SAP Cloud for Customer to set this up?
- ADefine the contact person in the Administration work center.
- BDefine the contact person in the Service Control Center.
- CDefine a new service agent.
- DUpdate the contact details in your organization structure.
49Which of the following elements can you configure when creating a custom dashboard?
Note: There are 3 correct answers to this question.- AKey figures
- BSources
- CCharacteristics
- DConnections
- ELayout
50Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?
Note: There are 2 correct answers to this question.- AProduct master data
- BOpportunities
- CAccount master data
- DTerritory Management data
51Which are the primary types of analytics features in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AInteractive dashboard
- BStandard report
- CCustom report
- DScorecard
- EKPI
52Which of the following standard party roles can you assign to an account via Territory Management?
Note: There are 3 correct answers to this question.- AProcessor
- BEmployee responsible
- CAccount team member
- DPrimary contact
- EService technician
53Which of the following settings are available in the Service and Social view of the Administrator work center in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AService ticket priorities
- BService levels
- CTicket templates
- DOrganizational work distribution
- ETicket routing rules
54When using data migration templates for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.- AUpload data from the template file.
- BExport data to a local file
- CRealign territory data
- DAlign data fields with input fields
- EFind and fix errors in the data file
55An administrator wants to control the available field entries based on the user’s business role. Which feature should the administrator use?
- AAdaptation
- BCode list restriction
- CBusiness configuration
- DPersonalization
56Which of the following actions can you perform using the Administration Adaptation function?
Note: There are 2 correct answers to this question.- AEnter default extension field values based on business logic
- BValidate values for an extension field based on another field
- CCreate extension field and define its properties.
- DCreate a code list restriction for standard and extension fields.
57Which of the following options can you find in the Help Center pane in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AReport Incident
- BPersonalization
- CGlossary
- DPassword Change
- EMake SAP Cloud for Customer Better
58To which of the following can you control access for sales representatives when you edit business roles?
- AWorkflow
- BDashboard
- CWork center view
- DReport
59To which of the following can you assign a custom report to control its visibility?
Note: There are 2 correct answers to this question.- AUser
- BJob function
- CBusiness role
- DWork center
60Which elements can you define during fine tuning?
Note: There are 2 correct answers to this question.- AAccount hierarchy
- BSales territory hierarchy level
- CRouting rules
- DSales assistant
61What must you do to ensure a successful integration between SAP Cloud for Customer and an SAP on-premise solution?
Note: There are 3 correct answers to this question.- AConfigure pre-packaged integration content.
- BInclude SAP Business Warehouse integration requirements early in the project.
- CDecide to use point-to-point or middleware integration.
- DEnsure the project team includes functional and technical resources.
- EDetermine the number of custom fields early in the project.
62How do you restrict the list of accounts for a territory realignment run?
- ASelect accounts using nested decision tables.
- BFlag relevant accounts within the master data view.
- CSelect accounts manually from a list in the wizard.
- DDefine a selection for the Account Selection report.
63Which of the following are optional while setting up a custom report that you want to make available for end users?
Note: There are 3 correct answers to this question.- AAssign the report to a role.
- BAssign the report to a work center.
- CChoose a data source.
- DMaintain a condition.
- ECreate a key figure.
64Which activities must you perform during the scoping process of an SAP Cloud for Customer implementation project?
Note: There are 3 correct answers to this question.- ADefine integration to external IT systems.
- BSelect business processes.
- CDetermine the relevant countries.
- DDefine the organizational structure.
- EDefine global access restrictions.
65Your customer wants to implement a multi-step approval process for sales quotes based on the account classification. Which of the following steps are mandatory to achieve this?
Note: There are 2 correct answers to this question.- ADefine a condition for the account classification in the approval process.
- BMaintain the user ID of the approver in the approval process.
- CCreate a copy of the default approval process and maintain the copy.
- DDefine a condition to determine the approver in the approval process.
66Which of the following tasks do you perform as part of the fine tuning activities for Territory Management?
Note: There are 2 correct answers to this question.- ASet up root node information.
- BAssign territories to accounts.
- CAdd sub-nodes to the hierarchy.
- DDefine hierarchy levels.
67For which of the following business requirements would you use the Personalization feature?
Note: There are 2 correct answers to this question.- AA sales manager wants different screen layouts assigned to two different business roles.
- BAn administrator wants to change a standard field label to a new value.
- CA service manager wants to arrange the ticket queue with Assigned To as the first column.
- DA sales representative wants to modify the screen layout.
68You want to define a workflow rule. Which of the following is the correct sequence of steps you need to perform?
- AEnter Basic Data -> Define Conditions -> Define Actions -> Activate
- BEnter Basic Data -> Define Actions -> Define Conditions -> Activate
- CEnter Basic Data -> Review -> Define Conditions -> Activate
- DEnter Basic Data -> Define Actions -> Review -> Activate
69For which of the following can you enable ticket routing using work distribution rules?
Note: There are 2 correct answers to this question.- AEmployee
- BOrganizational unit
- CBusiness user
- DTerritory manager
70Which of the following functions are provided by the SAP add-in for Microsoft Excel?
Note: There are 2 correct answers to this question.- AInsert SAP Cloud for Customer reports into Microsoft Excel spreadsheets.
- BUpload Microsoft Excel workbooks to SAP Cloud for Customer.
- CPublish Microsoft Excel workbooks to the Microsoft Sharepoint from SAP Cloud for Customer.
- DShare SAP Cloud for Customer report data using Object Linking and Embedding (OLE).
71Which of the following prepackaged mashups exist for SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- ABing Maps
- BHotmail
- CGoogle Maps
- DInsideView
- ESAP Jam
72Which of the following objects can you design as an administrator under the Business Analytics work center in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.- AKPIs
- BScorecard
- CData sources
- DMashups
- EKey figures
73You want to automatically assign employees to business objects using party roles. Where can you do this?
- AIn the territory hierarchy nodes
- BIn the activity list
- CIn users and access management
- DIn the organizational structure
74What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM?
Note: There are 2 correct answers to this question.- ATo enable real-time pricing for SAP Cloud from SAP on-premise solutions.
- BTo improve the system performance of SAP cloud and SAP on-premise solutions.
- CTo run subsidiaries through SAP cloud solutions with shared master data.
- DTo update products and customer data from SAP cloud to SAP on-premise solutions.
75What can an administrator track using the Content Transfer tool?
- AChange to data sources
- BChange to layout adaptations
- CChanges to form templates
- DChanges to master data
76Which of the following can you use to restrict the values of a dropdown list?
Note: There are 3 correct answers to this question.- ABusiness role
- BBusiness document
- CExtension field
- DBusiness field
- EAccess rights
77On which environments can you use integration flows?
Note: There are 2 correct answers to this question.- ASAP BusinessObjects Business Intelligence
- BSAP HANA Cloud Integration
- CSAP Data Services
- DSAP NetWeaver Process Integration
78What is a workflow rule used for?
Note: There are 2 correct answers to this question.- ATo define and activate an approval process
- BTo set up the organizational work distribution
- CTo set up automatic e-mail notification
- DTo define and activate rules for automatic field updates
79From which work center can you request a production tenant?
Note: There are 2 correct answers to this question.- ABusiness Configuration work center
- BApplication and User Management work center
- CService Control work center
- DAdministrator work center
80What is the purpose of creating a business role in SAP Cloud for Customer?
- ATo create predefined workflow distribution rules
- BTo create predefined access rights
- CTo group predefined organizational units
- DTo group predefined accounts
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- Quiz on Cloud For Customer - C4C10 Certification, created by Thomas Hettenhausen on 15/02/2016.
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- Thomas Hettenhausen
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