Jessica Powell
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Odysseyware Virtual Teacher Training Module 2 Lesson 1

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Jessica Powell
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  • Virtual Teacher Training Module 2 Lesson 1

    Question 1 of 3

    1

    When should you submit a Samanage ticket?

    Select one of the following:

    • Whenever a student is having technical difficulties, submit a Samanage ticket.

    • Whenever you are personally having trouble with your equipment, submit a Samanage ticket.

    • Whenever a partner is having problems with their equipment, submit a Samanage ticket.

    • Whenever a parent is having technical difficulties, submit a Samanage ticket.

    Question 2 of 3

    1

    Who should be directed to the tech. support via phone when they are having technical difficulties?

    Select one or more of the following:

    • Parents

    • Partners

    • Students

    • Fellow Teachers

    Question 3 of 3

    1

    How do you request help for your technical/equipment difficulties?

    Select one of the following:

    • To request help, I will call tech. support directly.

    • To request help, I will email the Help Desk with details of my problems.

    • To request help, I will use the provided application/link to submit a ticket via Samanage.

    • To request help, I will email my lead teacher and have him/her contact tech. support.