When should you submit a Samanage ticket?

Whenever you are personally having trouble with your equipment, submit a Samanage ticket.

Whenever a student is having technical difficulties, submit a Samanage ticket.

Whenever a partner is having problems with their equipment, submit a Samanage ticket.

Whenever a parent is having technical difficulties, submit a Samanage ticket.

How do you request help for your technical/equipment difficulties?

To request help, I will use the provided application/link to submit a ticket via Samanage.

To request help, I will call tech. support directly.

To request help, I will email the Help Desk with details of my problems.

To request help, I will email my lead teacher and have him/her contact tech. support.

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Jessica Powell 3 questions 1,177 views

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1When should you submit a Samanage ticket?
1. AWhenever a student is having technical difficulties, submit a Samanage ticket.
2. BWhenever you are personally having trouble with your equipment, submit a Samanage ticket.
3. CWhenever a partner is having problems with their equipment, submit a Samanage ticket.
4. DWhenever a parent is having technical difficulties, submit a Samanage ticket.
2Who should be directed to the tech. support via phone when they are having technical difficulties?
1. AParents
2. BPartners
3. CStudents
4. DFellow Teachers
3How do you request help for your technical/equipment difficulties?
1. ATo request help, I will call tech. support directly.
2. BTo request help, I will email the Help Desk with details of my problems.
3. CTo request help, I will use the provided application/link to submit a ticket via Samanage.
4. DTo request help, I will email my lead teacher and have him/her contact tech. support.

Description: Odysseyware Virtual Teacher Training Module 2 Lesson 1
Author: Jessica Powell
Language: English
Views: 1,177
Tags: odysseyware odysseyware academy odysseyware academic services virtual training module 2 training general educational development certificate
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