5830401
Description
Quiz by Jessica Powell, updated more than 1 year ago
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Created by Jessica Powell
almost 8 years ago
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Question 1
Question
When should you submit a Samanage ticket?
Answer
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Whenever a student is having technical difficulties, submit a Samanage ticket.
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Whenever you are personally having trouble with your equipment, submit a Samanage ticket.
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Whenever a partner is having problems with their equipment, submit a Samanage ticket.
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Whenever a parent is having technical difficulties, submit a Samanage ticket.
Question 2
Question
Who should be directed to the tech. support via phone when they are having technical difficulties?
Answer
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Parents
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Partners
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Students
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Fellow Teachers
Question 3
Question
How do you request help for your technical/equipment difficulties?
Answer
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To request help, I will call tech. support directly.
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To request help, I will email the Help Desk with details of my problems.
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To request help, I will use the provided application/link to submit a ticket via Samanage.
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To request help, I will email my lead teacher and have him/her contact tech. support.
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