Virtual Teacher Training Module 2 Lesson 1

Jessica Powell
Quiz by , created over 3 years ago

Odysseyware Virtual Teacher Training Module 2 Lesson 1

1097
0
0
Jessica Powell
Created by Jessica Powell over 3 years ago
Virtual Teacher Training Module 1 Lesson 2
Jessica Powell
Virtual Teacher Training Module 2 Lesson 2
Jessica Powell
Virtual Teacher Training Module 1 Lesson 1
Jessica Powell
AQA GCSE Biology genetic variation
Olivia Phillips
Tudors
Hannah Beck
Virtual Teacher Training Module 9 Lesson 1
Jessica Powell
Virtual Teacher Training Quiz: Getting Started
Jessica Powell
Virtual Teacher Training Module 9 Lesson 2
Jessica Powell
Virtual Teacher Training Module 4 Lesson 1
Jessica Powell
Virtual Teacher Training Module 4 Lesson 2
Jessica Powell

Question 1

Question
When should you submit a Samanage ticket?
Answer
  • Whenever a student is having technical difficulties, submit a Samanage ticket.
  • Whenever you are personally having trouble with your equipment, submit a Samanage ticket.
  • Whenever a partner is having problems with their equipment, submit a Samanage ticket.
  • Whenever a parent is having technical difficulties, submit a Samanage ticket.

Question 2

Question
Who should be directed to the tech. support via phone when they are having technical difficulties?
Answer
  • Parents
  • Partners
  • Students
  • Fellow Teachers

Question 3

Question
How do you request help for your technical/equipment difficulties?
Answer
  • To request help, I will call tech. support directly.
  • To request help, I will email the Help Desk with details of my problems.
  • To request help, I will use the provided application/link to submit a ticket via Samanage.
  • To request help, I will email my lead teacher and have him/her contact tech. support.