william Hoover
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Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 4 Exam, created by william Hoover on 05/03/2017.

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william Hoover
Created by william Hoover almost 4 years ago
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  • CHL Chapter 4 Exam

    Question 1 of 10

    1

    A written outline or list of steps needed to perform a specific task or function is called a

    Select one of the following:

    • Procedure

    • Policy

    • Job Description

    • Job Template

    Explanation

    Question 2 of 10

    1

    Staffing requirements vary between Central Service departments and are influenced by all of the following except:

    Select one of the following:

    • Services Provided

    • Hours of operation

    • Skills required to provide services

    • Current Hourly Wages

    Explanation

    Question 3 of 10

    1

    The purpose of CS departmental record keeping is

    Select one of the following:

    • To check for process errors

    • To provide workload information for budgeting

    • To collect data to ensure PI forms are complete

    • To collect data to document a history of what has occurred

    Explanation

    Question 4 of 10

    1

    Policies and procedures may impact more than one department

    Select one of the following:

    • True

    • False

    Explanation

    Question 5 of 10

    1

    These decisions are easiest to make

    Select one of the following:

    • Time management decisions

    • Programmed Decisions

    • Non-Programmed Decisions

    • Prioritization Decisions

    Explanation

    Question 6 of 10

    1

    Conflict management style must be adjusted to different types of employees

    Select one of the following:

    • True

    • False

    Explanation

    Question 7 of 10

    1

    When a new task or activity is added to work duties efforts should be made to

    Select one of the following:

    • Obtain the approval of all customer department managers

    • Ensure it achieves efficiency without sacrificing quality

    • Increase productivity and speed to make time to accomplish it

    • Delete other job responsibilities

    Explanation

    Question 8 of 10

    1

    A scheduling tool used to determine the number of labor hours required for each postilion and each shift to meet processing requirements while maintaining quality standards.

    Select one of the following:

    • Staffing Plan

    • Budget

    • Surgery Schedule

    • Position Control Plan

    Explanation

    Question 9 of 10

    1

    Departments with good training and orientation systems do not experience conflict

    Select one of the following:

    • True

    • False

    Explanation

    Question 10 of 10

    1

    The need for people rather than equipment or technology to perform required work tasks

    Select one of the following:

    • Automated Replacement

    • Manual Replacement

    • Labor Intensive

    • Labor Exclusive

    Explanation