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CHL Chapter 4 Exam

william Hoover 10 questions 2,159 views 5.0 (3 ratings)

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Questions in this quiz (10)

  1. 1A written outline or list of steps needed to perform a specific task or function is called a
    1. AProcedure
    2. BPolicy
    3. CJob Description
    4. DJob Template
  2. 2Staffing requirements vary between Central Service departments and are influenced by all of the following except:
    1. AServices Provided
    2. BHours of operation
    3. CSkills required to provide services
    4. DCurrent Hourly Wages
  3. 3The purpose of CS departmental record keeping is
    1. ATo check for process errors
    2. BTo provide workload information for budgeting
    3. CTo collect data to ensure PI forms are complete
    4. DTo collect data to document a history of what has occurred
  4. 4Policies and procedures may impact more than one department
    1. ATrue
    2. BFalse
  5. 5These decisions are easiest to make
    1. ATime management decisions
    2. BProgrammed Decisions
    3. CNon-Programmed Decisions
    4. DPrioritization Decisions
  6. 6Conflict management style must be adjusted to different types of employees
    1. ATrue
    2. BFalse
  7. 7When a new task or activity is added to work duties efforts should be made to
    1. AObtain the approval of all customer department managers
    2. BEnsure it achieves efficiency without sacrificing quality
    3. CIncrease productivity and speed to make time to accomplish it
    4. DDelete other job responsibilities
  8. 8A scheduling tool used to determine the number of labor hours required for each postilion and each shift to meet processing requirements while maintaining quality standards.
    1. AStaffing Plan
    2. BBudget
    3. CSurgery Schedule
    4. DPosition Control Plan
  9. 9Departments with good training and orientation systems do not experience conflict
    1. ATrue
    2. BFalse
  10. 10The need for people rather than equipment or technology to perform required work tasks
    1. AAutomated Replacement
    2. BManual Replacement
    3. CLabor Intensive
    4. DLabor Exclusive

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Description
Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 4 Exam, created by william Hoover on 03/05/2017.
Language
English
Views
2,159
Rating
5.0 out of 5 · 3 ratings
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