8776717
Description
Quiz by william Hoover, updated more than 1 year ago
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Created by william Hoover
almost 7 years ago
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Question 1
Question
A written outline or list of steps needed to perform a specific task or function is called a
Answer
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Procedure
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Policy
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Job Description
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Job Template
Question 2
Question
Staffing requirements vary between Central Service departments and are influenced by all of the following except:
Answer
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Services Provided
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Hours of operation
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Skills required to provide services
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Current Hourly Wages
Question 3
Question
The purpose of CS departmental record keeping is
Answer
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To check for process errors
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To provide workload information for budgeting
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To collect data to ensure PI forms are complete
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To collect data to document a history of what has occurred
Question 4
Question
Policies and procedures may impact more than one department
Answer
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True
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False
Question 5
Question
These decisions are easiest to make
Answer
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Time management decisions
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Programmed Decisions
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Non-Programmed Decisions
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Prioritization Decisions
Question 6
Question
Conflict management style must be adjusted to different types of employees
Answer
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True
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False
Question 7
Question
When a new task or activity is added to work duties efforts should be made to
Answer
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Obtain the approval of all customer department managers
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Ensure it achieves efficiency without sacrificing quality
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Increase productivity and speed to make time to accomplish it
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Delete other job responsibilities
Question 8
Question
A scheduling tool used to determine the number of labor hours required for each postilion and each shift to meet processing requirements while maintaining quality standards.
Answer
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Staffing Plan
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Budget
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Surgery Schedule
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Position Control Plan
Question 9
Question
Departments with good training and orientation systems do not experience conflict
Answer
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True
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False
Question 10
Question
The need for people rather than equipment or technology to perform required work tasks
Answer
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Automated Replacement
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Manual Replacement
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Labor Intensive
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Labor Exclusive
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