CHL Chapter 4 Exam

william Hoover
Quiz by william Hoover, updated more than 1 year ago
william Hoover
Created by william Hoover over 3 years ago
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Description

Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 4 Exam, created by william Hoover on 05/03/2017.

Resource summary

Question 1

Question
A written outline or list of steps needed to perform a specific task or function is called a
Answer
  • Procedure
  • Policy
  • Job Description
  • Job Template

Question 2

Question
Staffing requirements vary between Central Service departments and are influenced by all of the following except:
Answer
  • Services Provided
  • Hours of operation
  • Skills required to provide services
  • Current Hourly Wages

Question 3

Question
The purpose of CS departmental record keeping is
Answer
  • To check for process errors
  • To provide workload information for budgeting
  • To collect data to ensure PI forms are complete
  • To collect data to document a history of what has occurred

Question 4

Question
Policies and procedures may impact more than one department
Answer
  • True
  • False

Question 5

Question
These decisions are easiest to make
Answer
  • Time management decisions
  • Programmed Decisions
  • Non-Programmed Decisions
  • Prioritization Decisions

Question 6

Question
Conflict management style must be adjusted to different types of employees
Answer
  • True
  • False

Question 7

Question
When a new task or activity is added to work duties efforts should be made to
Answer
  • Obtain the approval of all customer department managers
  • Ensure it achieves efficiency without sacrificing quality
  • Increase productivity and speed to make time to accomplish it
  • Delete other job responsibilities

Question 8

Question
A scheduling tool used to determine the number of labor hours required for each postilion and each shift to meet processing requirements while maintaining quality standards.
Answer
  • Staffing Plan
  • Budget
  • Surgery Schedule
  • Position Control Plan

Question 9

Question
Departments with good training and orientation systems do not experience conflict
Answer
  • True
  • False

Question 10

Question
The need for people rather than equipment or technology to perform required work tasks
Answer
  • Automated Replacement
  • Manual Replacement
  • Labor Intensive
  • Labor Exclusive
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