11837746
Description
Flashcards by Sonam Bhuka, updated more than 1 year ago
|
Created by Sonam Bhuka
about 8 years ago
|
|
| Question | Answer |
| What is the hierarchy of needs | Pyramid of Maslow: self-actualization needs ego (self-esteem) needs social needs security needs physiological needs |
| what are hygiene or maintenance factors? | Job factors which do not motivate, but can cause dissatisfaction if they are missing; Theory by Herzberg |
| What's Theory X&Y | By McGregor; X: managers believe that people dislike work => must be controlled and directed Y: managers believe people like work and actively seek responsibility |
| Whats MBO | management by objectives by Drucker; recommends managers formulate clear, ambitious but achievable goals |
| What's PR | Public Relations: External communication |
| What does "picking up information on the grapevine" means? | Passed from one person to another in conversation, informal communication |
| active listening | listening with full attention, not interrupting, giving consideration to the other person's view |
| assertiveness | = Durchsetzungsvermögen / Bestimmheit stating your needs and opinions |
| What are the five stages of development | Bruce Tuckman: forming storming norming performing adjourning |
| What's skill variety | the extent to which a job demands different skills; part of job enrichment theory |
| task identity | the degree to which a job has a visible outcome; part of job enrichment theory |
| task significance | the degree to which a job has an impact on the work of others; part of job enrichment theory |
| What's job enlargement | combining a series of tasks into one challenging and interesting assignment |
| What's job rotation | moving employees form one job to another |
| fall short of | etwas nicht erreichen |
| to defer | verschieben, aufschieben |
| unanimous | einstimmig, einhellig |
| rigid | rigide, starr |
| sensible sensitive | vernünftig, bewusst sensibel, empfindlich |
Want to create your own Flashcards for free with GoConqr? Learn more.