3875089
Description
Flashcards by sheenadonaldson2, updated more than 1 year ago
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Created by sheenadonaldson2
over 8 years ago
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| Question | Answer |
| Types of Questions | Open Closed Probing Multiple Leading Reflective Hypothetical |
| Types of Non-verbal communication | Kinesic - Body Language Proxemics - How near of far you sit apart Para language - Tone of Voice Object language - Personal Grooming |
| Behaviours of sucessfull negotiators | they consider all outcomes think about long term implications of issues Ask more questions summarise |
| 1st order and 2nd order skills | 1st - Listening, observing, questioning, building rapport. 2nd - Using 1st order skills in situ, Negotiation, influencing, Team working |
| Skills to build rapport | Listening, Body language Mirroring body language Finding common interests Remembering peoples names Open Questions, Honesty Integrative negotiating |
| EQ - Emotional Intelligence | Self awareness Motivation Influence Intuition Conscientiousness & Integrity Emotional resiliance |
| Explain Selective & Adaptive Listening | Selective - Hearing what you want to hear not what was necessarily said. Adaptive - Understanding the context in relation to personal experience and allows misinterpretation of info. |
| Explain Passive & Active Listening | Passive - Letting the speakers words wash over you (in 1 ear out the other) Active - Engaging with the speaker in Dialogue |
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