Operations

creating value
1. inputs into output
continious improvement
look at complexity to simplify
effcient use of resources
Session 1
1. 10 critical decisions
  1. 2. Product design
    1. 3. Process selection
      1. 4. Supply chain Management
        5. TQ Management
        6. forecasting
        7. Location Analysis
        8. Capacity planning
        9. Facility layout
        10. Job design and measurements
        11. Inventory Management
        12. Scheduling
  2. 1. Ops Strategy
View of process
Learning Log
1. Session 1
  1. View Ops as function and acitivty
    1. Understanding customer requirements - starting place
      1. volume, variety,variation in demand, visibility add complexity
        Similarity btw serv and man meausrement rankings
        Trigger questions enable definiton and scoping customer requirements
        creating value with ops
2. Session 2
  1. Flowcharts and maps
    1. used as training materials
      1. to inform, give perspective to internal client/supplier
        Break Barrier of literacy - symbols used
  2. improving movements in process
    1. debottleneck
      1. bottlenecks are Slowest step in process
        they only a prob if hampering value creation
3. Session 3
  1. Order winners - change as market and environ change
  2. Order qualifiers - meet or disspoint - min needed to enter market
  3. Process is everything and everything is process
  4. Step back from problems
    1. Process solution focused
    2. people focused - can cloud one @ times
  5. At times divison not aligned with strategy
    1. Match service delivery system to needs of market
Session 2
1. 4 V's framework
2. Tools for process design
  1. Flow chart - Simple
    1. Process flow chart - detailed
      1. Key question - what am i trying to communicate and to whom
        Gemba - learning to see
  2. Process maps - detailed
3. VA, NVA, NNVA activities
4. 7 wastes
5. Linking people and process
  1. arm wrestling mental models
    1. What do i choose to belive about:
      1. people
        process
        role as leader
        Process - respect people and problem solving
Sessions 3
1. Develop ops strategy
  1. in line with business strategy
  2. Market driven ops strategy
2. Order winner&qualifiers
  1. Understand market and what drives them
3. Fishbone
4. Continious improvement cycle

Next up

Operations

Description

Resource summary

Media attachments

Similar

	Created by Marcelle Parker about 11 years ago