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Decoding Human Behavior/Personality
- Behavior is
influenced by the
individual, the
job, the work
group, the
organization,
and the culture.
- Personality is an individuals
relatively stable characteristic
patters of thought, emotion and
behavior and the psychological
mechanisms that support and
drive those patterns
- Personality is an individuals
relatively stable characteristic
patters of thought, emotion and
behavior and the psychological
mechanisms that support and
drive those patterns
- Trait Models "The Big Five" - personality is composed of a relatively stable set of traits or dimensions
- Openness to
Experience - The extent
to which people seek
new experiences and
their awareness of their
thoughts
- Conscientiousness
- these people are
dependable and
conform to social
norms
- Extroversion -
outgoing and
assertive
- Agreeableness
- likeable,
cooperative and
considerate
- Neuroticism -
emotional
stability
- Openness to
Experience - The extent
to which people seek
new experiences and
their awareness of their
thoughts
- Myers-Briggs Type Indicator
- Extroversion/Introversion(E/I)
- how the individual acts
socially
- Sensing/Intuiting (S/N)
how people prefer to
collect information
- Thinking/Feeling
(T/F) how
people evaluate
information
- Judging/Perceiving
(J/P) - how people
like to make
decisions
- Extroversion/Introversion(E/I)
- how the individual acts
socially
- Other personality traits:
self-esteem,
machiavellianism (ends
justify the means), locus
of control
- The Conditional Reasoning Approach
- Individuals interpret
what happens in their
social environment
based on their
individual dispositions
- Individuals interpret
what happens in their
social environment
based on their
individual dispositions
- The Cognitive-Affective Processing System of Personality
- Mental representations
which are defined as
interpretations of people
and situations, goals,
expectancies, memories
and feelings
- Mental representations
which are defined as
interpretations of people
and situations, goals,
expectancies, memories
and feelings
- Dealing with "Difficult" People
- 1. Create a rich picture of the
problem person 2. Reframe
your goals 3. Stage the
encounter 4. Follow Up
- 1. Create a rich picture of the
problem person 2. Reframe
your goals 3. Stage the
encounter 4. Follow Up
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