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ENTREVISTA DE DEVOLUCION

Description

Se da un organizador visual del capitulo 9

Mind Map by Brigitte Ccopa Navarro, updated more than 1 year ago

	Created by Brigitte Ccopa Navarro almost 4 years ago

Resource summary

ENTREVISTA DE DEVOLUCION

Informar al cliente de las conclusiones que se han obtenido después de una evaluación
1. Informacion clara
2. Informacion precisa
3. Dar conclusiones
4. DELIMITAR
  1. Desacuerdos
  2. Conclictos
  3. Problemas
HABILIDADES ESPECIFICAS
1. Delimitar el problema
  1. Fomentar participacion
  2. Fomentar soluciones
  3. Usar estrategias
  4. Hacer retroalimentacion
2. Facilitar la Informacion
  1. No usar terminos tecnicos
  2. Usar recursos
  3. Demostrar atencion
  4. Mantener confienciabilidad
MANEJO
1. Positivo
2. Adecuado

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