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3396629
Description
Mind Map on Untitled, created by cataravanales2 on 08/09/2015.
Mind Map by
cataravanales2
, updated more than 1 year ago
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Created by
cataravanales2
over 8 years ago
7
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Resource summary
Servicios
Necesidad del usuario
Estan los servicios:
INTANGIBLES
TANGIBLES
Los dos siempre tienen el mismo sistema de Proveedor/Cliente
Dentro de los servicios podemos encontrar:
SERVICIOS PUBLICOS
Hospitales
Empresas NO lucrativas
Con un financiamiento estatal
Registro civil
Carabineros
SERVICOS PRIVADOS
CLINICAS
COMPAÑIAS TELEFONICAS
ISAPRES
Son empresas lucrativas
Con financiamientos privados
APOYO
Sernac
Derechos del consumidor
Normas ISO
GESTION DE CALIDAD
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