1.1. Approach alterations based on the clients' competences and behaviour

Effect it can have on the relationship?
1. Competences
  1. Positioning who is master-slave 1.18
  2. Client is not sure if the consultancy services are quality? 1.20 & 21
  3. Types of clients 1.27
    1. Customer
    2. Client
    3. Victim buyer
  4. Knowledge transfers models 1.32-43
    1. Expert model
    2. Reflective practitioner
    3. Critical model
    4. Interpretive model
2. Behaviour
  1. Criticism 1.29
  2. Stay in control 1.30
  3. Missing trust - they sell and ask more money 1.56 2.389 5.84
3. Define relationship 1.24 & 25
4. Types of relationships and impact on power and interaction2.391
  1. Expert
  2. Social Learning
  3. Critical
Tools and techniques for positive relationship?
1. Don't show indifference 10.115
2. Building rapport
  1. intro 10.116
  2. Types of client 10.117-119
  3. tips 13.210-2112
Relationship impact on the intervention?
1. Insecure - with their skills and with consultant overtaking reputation
2. Intro 6.3
3. Consultant's involvement in the company 10.71 -84
  1. Bow-tie
  2. One on many
  3. Cotton-reel
  4. Diamond team
Role of professionalism, ethics, confidentiality on the relationship?
1. Professionalism
  1. Definition 11.1, 2
  2. Skills 11.5
2. Ethics
  1. Definition 5.85
  2. What to implement? 5.91
3. Confidentiality
Customer expectation management?
1. Three consulting models 1.23 2.393 3.5
  1. Expert
  2. Doctor-patient
  3. Process
2. Why it fails? 2.395, 398
  1. Expert
  2. Social learning = process
3. Intro 3.1
4. Personal Style is expected 9.35
5. Personal agenda 9.35 9.38

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1.1. Approach alterations based on the clients' competences and behaviour

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	Created by marko.ivanovic.n over 11 years ago