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1.1. Approach alterations based on the clients' competences and behaviour

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Entry and Diagnosis - Consultant's approach alteration depending on the clients' good/wee competences and behaviour
marko.ivanovic.n
Mind Map by marko.ivanovic.n, updated more than 1 year ago
marko.ivanovic.n
Created by marko.ivanovic.n almost 12 years ago
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Resource summary

1.1. Approach alterations based on the clients' competences and behaviour
  1. Effect it can have on the relationship?
    1. Competences
      1. Positioning who is master-slave 1.18
        1. Client is not sure if the consultancy services are quality? 1.20 & 21
          1. Types of clients 1.27
            1. Customer
              1. Client
                1. Victim buyer
                2. Knowledge transfers models 1.32-43
                  1. Expert model
                    1. Reflective practitioner
                      1. Critical model
                        1. Interpretive model
                      2. Behaviour
                        1. Criticism 1.29
                          1. Stay in control 1.30
                            1. Missing trust - they sell and ask more money 1.56 2.389 5.84
                            2. Define relationship 1.24 & 25
                              1. Types of relationships and impact on power and interaction2.391
                                1. Expert
                                  1. Social Learning
                                    1. Critical
                                  2. Tools and techniques for positive relationship?
                                    1. Don't show indifference 10.115
                                      1. Building rapport
                                        1. intro 10.116
                                          1. Types of client 10.117-119
                                            1. tips 13.210-2112
                                          2. Relationship impact on the intervention?
                                            1. Insecure - with their skills and with consultant overtaking reputation
                                              1. Intro 6.3
                                                1. Consultant's involvement in the company 10.71 -84
                                                  1. Bow-tie
                                                    1. One on many
                                                      1. Cotton-reel
                                                        1. Diamond team
                                                      2. Role of professionalism, ethics, confidentiality on the relationship?
                                                        1. Professionalism
                                                          1. Definition 11.1, 2
                                                            1. Skills 11.5
                                                            2. Ethics
                                                              1. Definition 5.85
                                                                1. What to implement? 5.91
                                                                2. Confidentiality
                                                                3. Customer expectation management?
                                                                  1. Three consulting models 1.23 2.393 3.5
                                                                    1. Expert
                                                                      1. Doctor-patient
                                                                        1. Process
                                                                        2. Why it fails? 2.395, 398
                                                                          1. Expert
                                                                            1. Social learning = process
                                                                            2. Intro 3.1
                                                                              1. Personal Style is expected 9.35
                                                                                1. Personal agenda 9.35 9.38
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