Bellboy

Cancellation

Cancellation Fee

Cashier, Chief Cashier

Complimentary

Concierge, Chief Concierge

Daily Report

Deadline

Debitor (oder Debitorenrechnung)

Departure

Deposit

Depotschein

Direct Booking

Disagio

Discount

Double Occupancy

Expedienten

Extension

Follow-up

Forecast

Full Board

Garantierte Reservierung (guaranteed booking)

Gouvernante

Guest Supplies

Guesthistory

Half Board

Hotel garni

Housekeeping

Human Resources Department (HRD)

Incentives

Kontingent (Allotment)

Late Arrival

Leisure-Traveller

Logis

Lost and found

Manager on Duty

Night Auditor

No-Show

Occupancy

Off Season

Optionale Reservierung

Overbooking

Package, Pauschalangebot

PAX

Portier

Provision

Rates

Reservation Manager

Restanten = Stayover

Rooming List

Roomservice

Rooms Division

Sales Manager

Shiftleader

Tagesabschluss

Tentative Reservierung

Upgrading

Upselling

USP

VIP-Treatment

Voucher

Waiting List

Wake-up Call

Walk-in