Melvin Corbes
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Reviewer for salesforce admin certification

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Melvin Corbes
Created by Melvin Corbes about 6 years ago
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Salesforce Admin Set 1

Question 1 of 59

1

Which of the following statements is true about joined reports?

Select one or more of the following:

  • You can add up to 5 bucket fields on a joined report.

  • You can apply conditional highlighting on joined reports.

  • Bucket fields are not allowed on joined reports.

  • Users can create analytic snapshots based on joined reports.

Explanation

Question 2 of 59

1

Which user is listed in the case history related list for case changes made for
assignment and escalation rules?

Select one or more of the following:

  • The automated case user specified in the support settings

  • The owner of the case when the rule was triggered

  • The default case owner specified in the assignment or escalation rule

  • The user who created the assignment or escalation rule

Explanation

Question 3 of 59

1

When a lead is converted and an opportunity record is created, which other
object is related to the new opportunity by default? Choose 2 answers:

Select one or more of the following:

  • Case

  • Account

  • Contact

  • Lead

Explanation

Question 4 of 59

1

A system administrator at Company A needs to mass update the lead source on
a number of opportunity records. How can this be accomplished? Choose 2
answers:

Select one or more of the following:

  • Create a list view for opportunities and update using inline editing

  • Use similar opportunities to update the opportunities

  • Export opportunities and update using the import wizard

  • Export opportunities and update using the data loader

Explanation

Question 5 of 59

1

Which option is available to a system administrator when managing passwords
for Salesforce Users? Choose 3 answers:

Select one or more of the following:

  • Administrators can assign a password to a set of users

  • Administrators can reset passwords for all users at once

  • Administrators can customize the message sent to locked out users

  • Administrators can grant users the "password never expires" permission

Explanation

Question 6 of 59

1

Company A requires that its Salesforce account data including attachments be
backed up weekly. Which tool should a system administrator use to accomplish
this?

Select one or more of the following:

  • Data export service

  • Account report export

  • Data Loader

  • Account analytic snapshot

Explanation

Question 7 of 59

1

What lead values are transferred to the opportunity upon lead conversion?
Select 2 answers.

Select one or more of the following:

  • Close Date = Today

  • Opportunity status = Lead status

  • Close Date = Last day in fiscal quarter

  • Stage = First stage in the list

Explanation

Question 8 of 59

1

Which of the following statements about Chatter posts and comments are true?
Select 2 answers.

Select one or more of the following:

  • Posts made to a user's profile are visible to all users in the organization

  • Posts on a user profile are not visible to other users

  • Updates to the Chatter feed on a record are only visible to a user if he has access to the record

  • Post visibility rolls-up via the role hierarchy

Explanation

Question 9 of 59

1

True or False: You can create queues on Account records.

Select one of the following:

  • True
  • False

Explanation

Question 10 of 59

1

. A system administrator has created a formula field on a lead object to
calculate a number. How can the numerical value be mapped to the account record
upon lead conversion?

Select one of the following:

  • The lead formula field value can be mapped to a roll-up summary field on the account record

  • The lead formula field value can be mapped to a number field on the account record

  • The lead formula field value can be mapped to a formula field on the account record

  • The lead formula field value can be mapped to a standard field on the account record

Explanation

Question 11 of 59

1

Why would you not have multi-inline editing available on a List View?

Select one of the following:

  • Salesforce does not yet support this feature

  • This feature is only available on Unlimited

  • Because there are multiple record types

  • It is already enabled by default

Explanation

Question 12 of 59

1

What customization option is available for standard fields? Choose 3 answers:

Select one or more of the following:

  • Edit pick list values for standard fields

  • Rename standard field labels in the user interface

  • Delete standard fields

  • Remove non-required standard fields from a page layout

Explanation

Question 13 of 59

1

Which features of the service cloud console can be customized by the
administrator? Select 2 answers.

Select one or more of the following:

  • The objects available in the navigation tab

  • The default page layout per object

  • The available record types per object

  • The fields shown in the highlights panel

Explanation

Question 14 of 59

1

Which statement about Community experts is true? Choose 2 answers:

Select one or more of the following:

  • Community experts can be designated for Salesforce Ideas

  • Community experts can manage Salesforce Ideas categories

  • Community experts can designated by an icon

  • Community experts can delete inappropriate community content

Explanation

Question 15 of 59

1

How is Multi-Currency enabled?

Select one of the following:

  • Tick "Enable Multi-Currency" in the company profile settings.

  • Multi-Currency is enabled by default on all organizations.

  • Contact Salesforce.com to have MultiCurrency enabled in the organization.

  • Choose a default currency

Explanation

Question 16 of 59

1

Who can add members to a case team? Select 3 answers.

Select one or more of the following:

  • Owner

  • Administrator

  • Anyone above the record owner in the role hierarchy

  • Any team member

Explanation

Question 17 of 59

1

Which of the following are true when setting up dashboard running user?
Select 2 answers.

Select one or more of the following:

  • Users may see different data between dashboard components and source reports

  • The running user's access permissions determine the data displayed in the components of the
    dashboard

  • Dashboards with running users cannot have scheduled refresh

  • The running user becomes the default dashboard owner

Explanation

Question 18 of 59

1

In inline editing, field is updated when?

Select one of the following:

  • Record is updated/saved

  • The return key is pressed once

  • The field is updated/saved

  • None of the Above

Explanation

Question 19 of 59

1

Choose the correct order of rule processing.

Select one of the following:

  • Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules

  • Assignment Rules, Workflow Rules, Validation Rules, Escalation Rules

  • Validation Rules, Workflow Rules, Escalation Rules, Assignment Rules

  • Workflow Rules, Assignment Rules, Escalation Rules, Validation Rules

Explanation

Question 20 of 59

1

What is required to make a user an approver in the approval process?

Select one of the following:

  • The user must be in the same role as the approval submitter in the role hierarchy

  • The user must have read permission for the object in the approval process

  • The user must opt in to receive email alerts when an approval is requested

  • The user must be set up as a delegated approver

Explanation

Question 21 of 59

1

True or False: Standard Forecasting can't be used if Custom Fiscal Years are
enabled.

Select one of the following:

  • True
  • False

Explanation

Question 22 of 59

1

A system administrator at Company A needs to prevent sales representatives
from editing fields on an opportunity once the opportunity has been moved to a
closed stage. Which data validation tool can be used to accomplish this? Choose 2
answers:

Select one or more of the following:

  • Data Validation rules

  • Record Types and read only page layouts

  • Formula fields

  • Workflow field updates

Explanation

Question 23 of 59

1

In Salesforce.com, in which object is Queues not allowed?

Select one of the following:

  • Lead

  • Case

  • Account

  • Custom Object

Explanation

Question 24 of 59

1

When should a system administrator consider using the Salesforce
AppExchange? Choose 2 answers:

Select one or more of the following:

  • When standard Salesforce functionality needs to be extended

  • To find answers to Salesforce application questions

  • When looking for pre-built custom applications and tools

  • To submit ideas for Salesforce application enhancements

Explanation

Question 25 of 59

1

Which accounts are automatically synchronized on Salesforce Classic Lite?

Select one of the following:

  • Any account created in the last 30 days

  • All recently accessed accounts

  • Accounts that the user owns

Explanation

Question 26 of 59

1

Sales managers need to view and report on sales revenue across an entire
company without having access to a custom object that tracks personal time off
requests. Which permission should a system administrator enable in a custom
profile to meet this requirement in a private sharing model?

Select one of the following:

  • "Read for Opportunities"

  • "Read for Accounts"

  • "View All Data"

  • "View All for Opportunities"

Explanation

Question 27 of 59

1

Company A set the organization-wide default setting for opportunities to
private. Which records will an opportunity pipeline report return?

Select one of the following:

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities owned by the user running the report and users in the same role in the role
    hierarchy

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities for which the user running the report is also the account owner

Explanation

Question 28 of 59

1

True or False: Your complimentary document storage can be used as an
additional space when you have exceeded your general storage limit.

Select one of the following:

  • True
  • False

Explanation

Question 29 of 59

1

When are validation rules applied when using Salesforce for Outlook?

Select one of the following:

  • Every time a record is saved

  • Every time a user views a record

  • Every time a record is updated

  • Every time data is synchronized with the server

Explanation

Question 30 of 59

1

Which type of chart can be used to display summary values from two different
levels of grouping in a report? Choose 2 answers

Select one or more of the following:

  • Funnel chart

  • Donut chart

  • Grouped line chart

  • Stacked bar chart

Explanation

Question 31 of 59

1

Which privilege can be granted to members of content library (workspace)
without modifying user permissions? Choose 2 answers:

Select one or more of the following:

  • Share content with other users in Chatter

  • Create a new content library

  • Add tags when editing content details

  • Edit a member's library permissions

Explanation

Question 32 of 59

1

Which setting can a system administrator control in the Salesforce user
interface? Choose 3 answers:

Select one or more of the following:

  • Enable customizable recent items

  • Enable spell checker

  • Enable enhanced list views

  • Enable hover details

Explanation

Question 33 of 59

1

True or False: A standard reports can be used as a source report for
dashboards.

Select one of the following:

  • True
  • False

Explanation

Question 34 of 59

1

What should a system administrator consider when deleting a custom field?
Choose 3 answers:

Select one or more of the following:

  • Field used in workflow and assignment rules cannot be deleted

  • Field values should be archived before a field is deleted.

  • Deleted fields and values can be restored from the recycle bin within 15 days.

  • Existing field values must be transferred to a new custom field.

Explanation

Question 35 of 59

1

Which Import functionality of salesforce.com should be used if one needs to
import the 30000 Cases in Salesforce.com?

Select one of the following:

  • Data Loader

  • Import Wizard

  • Either

  • None of the above

Explanation

Question 36 of 59

1

What can be transferred from one user to another user during a mass transfer
of account records? Choose 3 answers:

Select one or more of the following:

  • Open activities

  • Closed activities

  • Open cases

  • Closed cases

Explanation

Question 37 of 59

1

Which statement is true regarding a custom field formula?

Select one of the following:

  • It cannot reference standard, custom, or other objects

  • It can contain formulas up to 4000 characters

  • 4000 characters is the limit on the compiled size of the formula

  • It can contain formulas up to 3900 characters

Explanation

Question 38 of 59

1

In previous versions, Data Loader has been known as? Select 2 answers.

Select one or more of the following:

  • AppExchange Data Loader

  • Sforce Data Loader

  • Earth Data Loader

  • Cloud Data Loader

Explanation

Question 39 of 59

1

Which of following are Standard SalesForce.com Profiles? Select 3 answers.

Select one or more of the following:

  • Marketing User

  • Read Only

  • Contract Manager

  • Developer

Explanation

Question 40 of 59

1

A user received an error message when attempting to log into Salesforce.
What is the first step the Salesforce administrator would take to troubleshoot the
problem?

Select one of the following:

  • Reset the password

  • Unlock the user

  • View the login history

  • Change the login IP ranges

Explanation

Question 41 of 59

1

Criteria-based sharing rules can be created for which objects? Choose 3
answers:

Select one or more of the following:

  • Leads

  • Campaign Members

  • Contacts

  • Accounts

Explanation

Question 42 of 59

1

What does Salesforce authenticate before allowing a user to log in through the
user interface? Choose 3 answers:

Select one or more of the following:

  • Whether the user's profile has IP address restrictions

  • Whether the organization has trusted IP addresses

  • Whether the user's profile has specified business hours

  • Whether the user's profile is API enabled

Explanation

Question 43 of 59

1

Arthur modifies a record which triggered an immediate workflow action which
updates a field on the same record. Which user will be registered on the Last
Modified By field of the record?

Select one of the following:

  • The system administrator

  • Arthur

  • The default workflow user

  • This field will not change since the it was changed by the system

Explanation

Question 44 of 59

1

True or False: Only one campaign can be designated as primary campaign
source in opportunity.

Select one of the following:

  • True
  • False

Explanation

Question 45 of 59

1

A system administrator createad a custom object for a recruiting appliation to
track open positions. The administrator needs to give recruiting users the ability to
read, create, edit, and delete position records. How should the administrator do
this?

Select one of the following:

  • Modify a standard profile and enable the custom object permissions

  • B Create a custom profile and enable the custom object permissions

  • Use an existing standard profile that will automatically have the custom object permission enabled

  • Use an existing custom profile that will automatically have the custom object permissions enabled

Explanation

Question 46 of 59

1

Which of the following is an example of featured licenses?

Select one of the following:

  • Offline User

  • Console User

  • Service Console User

  • System User

Explanation

Question 47 of 59

1

Admin added a value to opportunity stage picklist but users cant see it. How
can admin address this?

Select one of the following:

  • make sure value is active

  • make sure value is added appropriate record types

  • record type has no page layout referred

  • make a workflow actions

Explanation

Question 48 of 59

1

What Does a custom report type determine? Choose 2 answers:

Select one or more of the following:

  • The report format of the resulting report

  • The custom summary formulas displayed in a resulting report

  • The objects that are available when building a report

  • The fields that can be used as columns when building a report

Explanation

Question 49 of 59

1

The cloud scheduler has which capability? Choose 2 answers:

Select one or more of the following:

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

  • A custom logo can be added to the meeting request email sent to a contact or lead.

  • C The cloud scheduler can be enabled at the user profile level

  • The cloud scheduler allows users to view available meeting times on lead and contact calendars

Explanation

Question 50 of 59

1

Which are the components of a profile? Select 3 answers.

Select one or more of the following:

  • Page Layout

  • Record Type

  • Field Level Security

  • Roles

Explanation

Question 51 of 59

1

Which feature restricts a user's ability to log into Salesforce? Choose 2
answers:

Select one or more of the following:

  • Login hours

  • Trusted IP ranges

  • Password policies

  • Login IP ranges

Explanation

Question 52 of 59

1

In what cases does the validation rules is applied? Choose 3 In what cases does
the validation rules is applied? Choose 3

Select one or more of the following:

  • workflow process

  • via Import wizard

  • When field is edited

  • via Web-to-Lead

Explanation

Question 53 of 59

1

In what type of Reports is grouping of data or charts not allowed?

Select one of the following:

  • Tabular

  • Summary

  • Matrix

  • None of the Above

Explanation

Question 54 of 59

1

What is a capability of Salesforce knowledge? Choose 2

Select one or more of the following:

  • Knowledge allows an organization to share articles with partner portal users.

  • Knowledge only allows a single article type across all data categories

  • Knowledge uses data categories and roles to make articles visible to specific users.

  • Knowledge automatically creates a solution for each new article

Explanation

Question 55 of 59

1

Company A needs to allow a group of users to view account records that the
do NOT own. Which feature can the system administrator use to meet this
requirement?

Select one of the following:

  • Field Level Security

  • Sharing Rules

  • Account record types

  • Public groups

Explanation

Question 56 of 59

1

When working on opportunities, sales representatives at Company A need to
understand how their peers have successfully managed other opportunities with
comparable products, competing against the same competitors. Which feature
should a system administrator use to facilitate them? Choose 2 answers:

Select one or more of the following:

  • Chatter groups

  • Similar opportunities

  • Big deal alerts

  • Opportunity update reminders

Explanation

Question 57 of 59

1

. Workflow Rules consist which of the following components? Select 3 answers.

Select one or more of the following:

  • Workflow Task

  • Workflow Outbound Message

  • Workflow Field Updates

  • Workflow Actions

Explanation

Question 58 of 59

1

When an existing custom field is modified, which scenario can cause data loss?
Select 2 answers.

Select one or more of the following:

  • When Field type is changed to or from type Date or Date/Time

  • When Field type is changed to Number from Percent

  • When Field type is changed to Email from Text

  • When Field type is changed to Auto Number from Text

Explanation

Question 59 of 59

1

Which tool should be used to import 5000 Cases into Salesforce.com?

Select one of the following:

  • Import Wizard

  • Data Loade

Explanation

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