Carina Storm
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Human Resources, Communication, Motivation, Recruitment, Training Staff

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Carina Storm
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Year 10 - End of Term Assessment - GCSE Business Studies

Question 1 of 30

1

Which of the following statements describes a disadvantage of having a decentralised organisation structure?

Select one of the following:

  • Sharing responsibility reduces pressure on senior managers

  • Staff may require significant, costly training

  • Employees can be left to make decisions in their areas of expertise

  • There will be significant expertise in the business

Explanation

Question 2 of 30

1

Which of the following statements is a disadvantage of a business having a long chain of command?

Select one of the following:

  • Communication can be slow

  • Staff can be more closely monitored

  • Managers have a narrower span of control

  • Staff have more promotion opportunities

Explanation

Question 3 of 30

1

Which of the following job roles is most likely to have to report to a team leader?

Select one of the following:

  • A director

  • A manager

  • An operative

  • A chief executive

Explanation

Question 4 of 30

1

A manufacturing business with a flat organisational structure will have which of the following?

Select one of the following:

  • Demotivated employees

  • Fewer levels of authority

  • A long chain of command

  • A small span of control

Explanation

Question 5 of 30

1

Which of the following is a benefit of a business having a centralised organisational structure?

Select one of the following:

  • Senior managers have an overview of the whole business when making decisions

  • Junior employees contribute towards significant decisions

  • Levels of staff motivation are high due to their involvement in decision-making

  • Responsibility is shared with regional branch managers

Explanation

Question 6 of 30

1

Which of the following barriers to communication is least likely to cause a salesperson to lose a potential sale?

Select one of the following:

  • Giving poor product explanations

  • Not listening to the customer

  • Having too many managers

  • The use of jargon

Explanation

Question 7 of 30

1

Why is it important for a business to have effective channels of communication?

Select one of the following:

  • So that staff can be messaged excessively

  • To allow staff to communicate informally

  • So that staff are more likely to relay conflicting information

  • So that information flows between stakeholders

Explanation

Question 8 of 30

1

How can a business determine what is and is not working in its communication strategy?

Select one of the following:

  • Offering fringe benefits to employees

  • Offering money-off vouchers to customers

  • Reducing process in a sale

  • Listening and responding to customer and employee feedback

Explanation

Question 9 of 30

1

A double-glazing business uses the telephone to communicate with customers. Which of the following is not a benefit of using this method of communication?

Select one of the following:

  • It enables personal interaction with customers

  • It is a two-way method of communication

  • A written record of the conversation is made

  • It is quicker than sending letters out

Explanation

Question 10 of 30

1

Insufficient communication in a business can cause a number of problems. Which of the following outlines one of these problems?

Select one of the following:

  • Staff may feel overwhelmed with information

  • Staff may feel ignored, leading to low levels of motivation

  • Confusion caused by too much conflicting information

  • Important messages could be lost amongst unimportant ones

Explanation

Question 11 of 30

1

Which of the following would appear in a person specification?

Select one of the following:

  • Holiday entitlement

  • Main duties

  • Working hours

  • Experience

Explanation

Question 12 of 30

1

Why might a business use a group activity as part of their interview process?

Select one of the following:

  • To find out what experience the candidate have

  • To find out how well the candidate work with other people

  • To see how well the candidates relate to their customers

  • To find out how well qualified a candidate is

Explanation

Question 13 of 30

1

What is the last stage in a successful recruitment process?

Select one of the following:

  • Advertising the vacancy

  • Selecting a candidate and offering the position

  • Shortlisting candidates

  • Writing a job description

Explanation

Question 14 of 30

1

Which of the following statements about advertising internally is true?

Select one of the following:

  • It attracts a wider choice of suitable applicants than advertising externally

  • It involves the use of recruitment agencies

  • It is cheaper than advertising externally

  • The applicant is likely to be unfamiliar with the business

Explanation

Question 15 of 30

1

Which would be the most suitable location to place an advert for temporary staff to work as a cleaner in a motorway service station?

Select one of the following:

  • National newspapers

  • The service station staff noticeboard

  • Local newspapers

  • Professional trade journals

Explanation

Question 16 of 30

1

How often is a bonus usually paid?

Select one of the following:

  • Monthly

  • Weekly

  • Daily

  • Annually

Explanation

Question 17 of 30

1

What name is given to the method of non-financial motivation that is designed to make staff feel trusted by giving them the freedom to make their own decisions?

Select one of the following:

  • Job rotation

  • Autonomy

  • Job enlargement

  • Job enrichment

Explanation

Question 18 of 30

1

Which of the following would be considered to be a non-financial method of motivation?

Select one of the following:

  • Job enrichment

  • Promotion

  • Commission

  • Bonuses

Explanation

Question 19 of 30

1

Which method of non-financial motivation is used in repetitive jobs to prevent boredom?

Select one of the following:

  • Job enlargement

  • Job rotation

  • Autonomy

  • Job enrichment

Explanation

Question 20 of 30

1

Which of the following describes a wage?

Select one of the following:

  • A financial reward paid annually as a reward for meeting targets

  • A set amount quoted annually, but paid in equal monthly instalments

  • A fee paid to sales staff based upon how much they sell

  • An amount paid to staff based upon how much work they do

Explanation

Question 21 of 30

1

A web design business is struggling to find staff with the correct skills. Which of the following could help the business address this skills gap?

Select one of the following:

  • Improve customer service

  • Offer training to existing staff

  • Advertise its services in specialist magazines

  • Set up a staff reward scheme

Explanation

Question 22 of 30

1

Which of the following types of training is most likely to be carried out using e-learning, allowing staff to work through materials at their own pace?

Select one of the following:

  • Formal training

  • Informal training

  • Self-learning

  • Ongoing training

Explanation

Question 23 of 30

1

Which of the following would be used to help employees to maximise their potential?

Select one of the following:

  • Target-setting and performance reviews

  • Self-learning

  • Informal training

  • Formal training

Explanation

Question 24 of 30

1

How can target-setting and performance reviews help businesses?

Select one of the following:

  • It can be used to determine if employees are performing as expected

  • It is a good way to test employees

  • It allows responsibility to be shared

  • It increases technological skills

Explanation

Question 25 of 30

1

Having development opportunities in the workplace might bring benefits to individual staff as well as the business. Which of the following is one of these benefits?

Select one of the following:

  • Fewer opportunities for promotion

  • An increased number of repetitive tasks

  • Increased staff motivation

  • An increased workload

Explanation

Question 26 of 30

1

Which of the following statements about flexible working is false?

Select one of the following:

  • Part-time staff can request flexible working

  • Full-time staff can request flexible working

  • Flexible working allows staff to work around other commitments

  • All staff are entitled to flexible working

Explanation

Question 27 of 30

1

Which of the following statements about part-time employment is true?

Select one of the following:

  • Senior managers can work part-time hours

  • Part-time staff do not receive an employment contract

  • Part-time staff get the same number of holidays as full-time staff

  • Part-time staff are paid less per hour then full-time staff

Explanation

Question 28 of 30

1

Which type of employment would be most suitable for a journalist whose only job involves writing and selling stories to different newspapers depending upon which one pays the most?

Select one of the following:

  • Temporary

  • Flexible

  • Freelance

  • Part-time

Explanation

Question 29 of 30

1

What type of contract should Royal Mail offer staff who only work for them over the Christmas period?

Select one of the following:

  • Temporary

  • Flexible

  • Self-employed

  • Freelance

Explanation

Question 30 of 30

1

Which type of employment best describes a student who works in a fast food restaurant at the weekend?

Select one of the following:

  • Part-time

  • Full-time

  • Self-employed

  • Freelance

Explanation

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