Quiz
Year 10 - End of Term Assessment - GCSE Business Studies
Questions in this quiz (30)
1Which of the following statements describes a disadvantage of having a decentralised organisation structure?
- ASharing responsibility reduces pressure on senior managers
- BStaff may require significant, costly training
- CEmployees can be left to make decisions in their areas of expertise
- DThere will be significant expertise in the business
2Which of the following statements is a disadvantage of a business having a long chain of command?
- ACommunication can be slow
- BStaff can be more closely monitored
- CManagers have a narrower span of control
- DStaff have more promotion opportunities
3Which of the following job roles is most likely to have to report to a team leader?
- AA director
- BA manager
- CAn operative
- DA chief executive
4A manufacturing business with a flat organisational structure will have which of the following?
- ADemotivated employees
- BFewer levels of authority
- CA long chain of command
- DA small span of control
5Which of the following is a benefit of a business having a centralised organisational structure?
- ASenior managers have an overview of the whole business when making decisions
- BJunior employees contribute towards significant decisions
- CLevels of staff motivation are high due to their involvement in decision-making
- DResponsibility is shared with regional branch managers
6Which of the following barriers to communication is least likely to cause a salesperson to lose a potential sale?
- AGiving poor product explanations
- BNot listening to the customer
- CHaving too many managers
- DThe use of jargon
7Why is it important for a business to have effective channels of communication?
- ASo that staff can be messaged excessively
- BTo allow staff to communicate informally
- CSo that staff are more likely to relay conflicting information
- DSo that information flows between stakeholders
8How can a business determine what is and is not working in its communication strategy?
- AOffering fringe benefits to employees
- BOffering money-off vouchers to customers
- CReducing process in a sale
- DListening and responding to customer and employee feedback
9A double-glazing business uses the telephone to communicate with customers. Which of the following is not a benefit of using this method of communication?
- AIt enables personal interaction with customers
- BIt is a two-way method of communication
- CA written record of the conversation is made
- DIt is quicker than sending letters out
10Insufficient communication in a business can cause a number of problems. Which of the following outlines one of these problems?
- AStaff may feel overwhelmed with information
- BStaff may feel ignored, leading to low levels of motivation
- CConfusion caused by too much conflicting information
- DImportant messages could be lost amongst unimportant ones
11Which of the following would appear in a person specification?
- AHoliday entitlement
- BMain duties
- CWorking hours
- DExperience
12Why might a business use a group activity as part of their interview process?
- ATo find out what experience the candidate have
- BTo find out how well the candidate work with other people
- CTo see how well the candidates relate to their customers
- DTo find out how well qualified a candidate is
13What is the last stage in a successful recruitment process?
- AAdvertising the vacancy
- BSelecting a candidate and offering the position
- CShortlisting candidates
- DWriting a job description
14Which of the following statements about advertising internally is true?
- AIt attracts a wider choice of suitable applicants than advertising externally
- BIt involves the use of recruitment agencies
- CIt is cheaper than advertising externally
- DThe applicant is likely to be unfamiliar with the business
15Which would be the most suitable location to place an advert for temporary staff to work as a cleaner in a motorway service station?
- ANational newspapers
- BThe service station staff noticeboard
- CLocal newspapers
- DProfessional trade journals
16How often is a bonus usually paid?
- AMonthly
- BWeekly
- CDaily
- DAnnually
17What name is given to the method of non-financial motivation that is designed to make staff feel trusted by giving them the freedom to make their own decisions?
- AJob rotation
- BAutonomy
- CJob enlargement
- DJob enrichment
18Which of the following would be considered to be a non-financial method of motivation?
- AJob enrichment
- BPromotion
- CCommission
- DBonuses
19Which method of non-financial motivation is used in repetitive jobs to prevent boredom?
- AJob enlargement
- BJob rotation
- CAutonomy
- DJob enrichment
20Which of the following describes a wage?
- AA financial reward paid annually as a reward for meeting targets
- BA set amount quoted annually, but paid in equal monthly instalments
- CA fee paid to sales staff based upon how much they sell
- DAn amount paid to staff based upon how much work they do
21A web design business is struggling to find staff with the correct skills. Which of the following could help the business address this skills gap?
- AImprove customer service
- BOffer training to existing staff
- CAdvertise its services in specialist magazines
- DSet up a staff reward scheme
22Which of the following types of training is most likely to be carried out using e-learning, allowing staff to work through materials at their own pace?
- AFormal training
- BInformal training
- CSelf-learning
- DOngoing training
23Which of the following would be used to help employees to maximise their potential?
- ATarget-setting and performance reviews
- BSelf-learning
- CInformal training
- DFormal training
24How can target-setting and performance reviews help businesses?
- AIt can be used to determine if employees are performing as expected
- BIt is a good way to test employees
- CIt allows responsibility to be shared
- DIt increases technological skills
25Having development opportunities in the workplace might bring benefits to individual staff as well as the business. Which of the following is one of these benefits?
- AFewer opportunities for promotion
- BAn increased number of repetitive tasks
- CIncreased staff motivation
- DAn increased workload
26Which of the following statements about flexible working is false?
- APart-time staff can request flexible working
- BFull-time staff can request flexible working
- CFlexible working allows staff to work around other commitments
- DAll staff are entitled to flexible working
27Which of the following statements about part-time employment is true?
- ASenior managers can work part-time hours
- BPart-time staff do not receive an employment contract
- CPart-time staff get the same number of holidays as full-time staff
- DPart-time staff are paid less per hour then full-time staff
28Which type of employment would be most suitable for a journalist whose only job involves writing and selling stories to different newspapers depending upon which one pays the most?
- ATemporary
- BFlexible
- CFreelance
- DPart-time
29What type of contract should Royal Mail offer staff who only work for them over the Christmas period?
- ATemporary
- BFlexible
- CSelf-employed
- DFreelance
30Which type of employment best describes a student who works in a fast food restaurant at the weekend?
- APart-time
- BFull-time
- CSelf-employed
- DFreelance
Information
- Description
- Human Resources, Communication, Motivation, Recruitment, Training Staff
- Author
- Carina Storm
- Language
- English
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