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Quiz on Multiple choice midterm 2 - Troubleshooting, created by yousweetdreams on 11/12/2014.

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Multiple choice midterm 2 - Troubleshooting

Question 1 of 40

1

A colour laser printer must mix the different colours of toner to produce images and pictures. Where in the printer are the different colours of toner mixed together?

Select one of the following:

  • The toner drum cavity

  • The sublimation receptacle

  • The primary corona

  • The additive colour palette

  • The transfer belt

Explanation

Question 2 of 40

1

If the data transfers on your parallel SCSI bus has become corrupt, the problem is probably:

Select one of the following:

  • SCSI ID is set too low

  • SCSI CMOS battery is low or dead

  • Host adapter isn't gounded in PCI-X slot

  • Termination isn't set

  • SCSI cable is backwards

Explanation

Question 3 of 40

1

If your system memory count at boot seems to be a little lower than expected, it could be because:

Select one of the following:

  • There is a memory leak

  • The boot.ini file is configured to limit the amount of memory

  • A continuity module is missing

  • The integrated video adapter is using some of it

  • The memory controller has been disabled

Explanation

Question 4 of 40

1

DVD drives employ region protection codes that you may need to change in order to read a disc from a different region. Which of the following stores the remaining number of region code changes in the firmware of the optical drive?

Select one of the following:

  • RPC 0

  • RPC 1

  • RPC 3

  • RPC 2

  • RPC 5

Explanation

Question 5 of 40

1

Under tight tolerance, +11.4 volts would be acceptable on:

Select one of the following:

  • A white wire

  • A yellow wire

  • A red wire

  • A blue wire

  • None of the above

Explanation

Question 6 of 40

1

Bond weight of paper is measured by the weight of:

Select one of the following:

  • 256 sheets of 16" x 9"

  • 500 sheets of 17" x 22"

  • 500 sheets of 8 1/2" x 14"

  • 1000 sheets of 8 1/2" x 11"

  • 1000 sheets of 10" by 20"

Explanation

Question 7 of 40

1

If you're troubleshooting a laser printer problem, and successfully print off a printer self-test page, which of the following has not been ruled out as the problem?

Select one of the following:

  • Fuser assembly failure

  • Incorrect driver

  • Primary corona failure

  • Low toner

  • Laser failure

Explanation

Question 8 of 40

1

How would you configure termination on a SAS (Serial Attached SCSI) hard drive?

Select one of the following:

  • Using the host adapter BIOS

  • Using a DIP switch on the drive

  • Using a SAS setup program

  • Using a resistor pack

  • You don't configure termination on a SAS hard drive

Explanation

Question 9 of 40

1

You arrive at work and find that a system that you had shut down at the end of the previous day was now powered up and running. Which of the following could you use to quickly determine exactly when that system was powered on?

Select one of the following:

  • Boot Configuration Data Editor

  • Device Manager

  • Event Viewer

  • Task Manager

  • Windows Memory Diagnostic Tool

Explanation

Question 10 of 40

1

When an inkjet printer cleans dried ink from its nozzles, a lot of ink is wasted. Where is this ink collected?

Select one of the following:

  • In the piezo canister

  • In the waste ink recycle reservoir

  • In the ozone filter

  • In the spittoon

  • In the transfer syphon assembly

Explanation

Question 11 of 40

1

Which of the following is a health and safety concern for a technician working on a laser printer?

Select one of the following:

  • Shock hazard

  • Ozone inhalation

  • Burn hazard

  • Toner inhalation

  • All of these answers

Explanation

Question 12 of 40

1

You're going to be upgrading the memory in a client's system and have found some RAM that appears to suit your needs. It's advertised as: 2x4GB PC3-10666 1.5v CL9 Dual Channel Kit. What does the CL9 indicate?

Select one of the following:

  • Cache level

  • CLV limitation

  • Cooling logic

  • Continuity level

  • CAS latency

Explanation

Question 13 of 40

1

If a piece of paper jams in a laser printer, you should try to pull it backward through the printer in the opposite direction it normally travels.

Select one of the following:

  • True
  • False

Explanation

Question 14 of 40

1

The lifetime of a sample pool of devices has three phases. The third phase is called:

Select one of the following:

  • Constant failure phase

  • Expiration phase

  • Wear-out phase

  • Random death phase

  • Infant mortality phase

Explanation

Question 15 of 40

1

How should you clean up spilled toner?

Select one of the following:

  • With hot water

  • With a household vacuum

  • With compressed air

  • With a toner vacuum

  • With an MOV

Explanation

Question 16 of 40

1

When connecting a SATA optical drive, the data cable maximum length is 18 inches.

Select one of the following:

  • True
  • False

Explanation

Question 17 of 40

1

Colour laser printers usually have four different toner cartridges. Which of the following is not one of them?

Select one of the following:

  • Magenta toner cartridge

  • Blue toner cartridge

  • Cyan toner cartridge

  • Yellow toner cartridge

  • Black toner cartridge

Explanation

Question 18 of 40

1

Which of the following statements is true?

Select one of the following:

  • DDR3 memory modules always have tin contacts

  • When mixing speeds of RAM, all of the memory will work at the speed of the slowest module.

  • If a motherboard supports two different types of memory, you can use both at the same time

  • Continuity modules are used with DDR3 memory

  • None of these answers

Explanation

Question 19 of 40

1

During with step in the laser printing process is the paper given a small charge?

Select one of the following:

  • Transferring

  • Writing/exposing

  • Charging/conditioning

  • Fusing

  • Cleaning

Explanation

Question 20 of 40

1

If a windows system has the wrong sound card driver installed, it will always have a yellow exclamation mark on it in the device manager.

Select one of the following:

  • True
  • False

Explanation

Question 21 of 40

1

Which of the following statements about optical discs is true?

Select one of the following:

  • Blu-ray discs can have region codes

  • Optical discs should be cleaned by wiping in a circular pattern

  • Optical drives require an optical cable

  • Optical discs are prone to failure because of ESD damage

  • Burned DVDs have a much longer expected shelf life than stamped DVDs

Explanation

Question 22 of 40

1

Which Windows 7 recovery option would automatically take a number of steps including running a memory test and rolling back unresponsive drivers?

Select one of the following:

  • System image recovery

  • System restore

  • System repair

  • System manager

  • None of these answers

Explanation

Question 23 of 40

1

Repeated paper jams in the same part of the printer is a sign of:

Select one of the following:

  • Incorrect paper type

  • Failure of the primary grid

  • Failure of the laser

  • Incorrect drivers

  • USB header cable failure

Explanation

Question 24 of 40

1

A double-sided, double-layer DVD disc is known as a:

Select one of the following:

  • DVD-5 disc

  • DVD-9 disc

  • DVD-15 disc

  • DVD-18 disc

  • DVD-24 disc

Explanation

Question 25 of 40

1

What part of a printer allows it to print on both sides of a page automatically?

Select one of the following:

  • Inverter

  • Imager

  • Infuser

  • Duplexer

  • Degausser

Explanation

Question 26 of 40

1

Performing routine maintenance on systems that you're supporting is important to their reliability and stability. Which of the following maintenance items is generally performed the least frequently?

Select one of the following:

  • Running a virus scan on the system

  • Physical cleaning of the inside of the computer

  • Installing Windows updates

  • Running a defragmenting program on a mechanical hard drive

  • Updating the anti-virus program

Explanation

Question 27 of 40

1

Which of the following is currently used in optical drives?

Select one of the following:

  • ZCSV

  • ZCRV

  • ZVLC

  • ZCLV

  • ZCRC

Explanation

Question 28 of 40

1

You can usually print a Windows test page without sending data from the computer to the printer.

Select one of the following:

  • True
  • False

Explanation

Question 29 of 40

1

Which of the following is a statistic to help determine how many spare devices you should have on hand, but does not accurately specify when one specific device will fail?

Select one of the following:

  • UEFI

  • FMBR

  • ASPI

  • MTBF

  • SPTI

Explanation

Question 30 of 40

1

PC3-12800 memory is also known as DDR2-1600

Select one of the following:

  • True
  • False

Explanation

Question 31 of 40

1

Which of the following is not a reason why multiple sheets may be pulled into a printer at once causing a paper jam?

Select one of the following:

  • The paper is stored in an area that's too humid

  • Using low quality paper

  • Paper is stored in an area that's too dry

  • Worn primary corona

Explanation

Question 32 of 40

1

Which of the following parallel SCSI connectors is a male connector?

Select one of the following:

  • Wide SCSI connector on a ribbon cable

  • Wide SCSI connector on a SCSI card

  • Narrow SCSI connector on a ribbon cable

  • Wide SCSI connector on a hard drive

  • None of these answers

Explanation

Question 33 of 40

1

If you're working on a desktop system that isn't booting to the operating system, doesn't show anything on the monitor, and has a beep code of a repeating single long beep, which one of the following is most likely to be the problem?

Select one of the following:

  • Incorrect BIOS

  • Missing CPU

  • Dislodged RAM

  • SATA cable backwards

  • Failed SCSI card

Explanation

Question 34 of 40

1

Which voltage was frequently supplied by older ATX power supplies but is not longer found on newer versions?

Select one of the following:

  • +3.3 volts

  • -5 volts

  • +12 volts

  • +5 volts

  • -12 volts

Explanation

Question 35 of 40

1

In some PCs you can mix DDR2 and DDR3 modules within a memory channel, but it will default to the speed of the slowest module.

Select one of the following:

  • True
  • False

Explanation

Question 36 of 40

1

Many sound cards have colour-coded connectors. What is the green 3.5mm connector for?

Select one of the following:

  • Front speakers

  • Rear speakers

  • Microphone

  • Line in

  • Subwoofer

Explanation

Question 37 of 40

1

When a PC is booting, plug and play makes use of information contained in the ESCD. Where is the ESCD stored?

Select one of the following:

  • In the northbridge

  • In L1 cache memory

  • In the CMOS

  • In the page file

  • In the memory controller

Explanation

Question 38 of 40

1

A memory module of DDR2 for desktop PCs is a:

Select one of the following:

  • SIMM

  • RIMM

  • DIMM

  • CIMM

  • None of these answers

Explanation

Question 39 of 40

1

You're booting a typical fully functional PC that contains an optical drive and a hard drive. The optical drive is configured as the first boot device in the CMOS setup and there's a non-bootable disc in the optical drive. What will happen?

Select one of the following:

  • You'll get a "NTLDR missing" error and boot process will halt

  • You'll get a "non-system disk" error and boot process will halt

  • You'll get a "ESCD updating" message and boot process will halt

  • You'll get a "missing command interpreter" error and boot process will halt

  • None of these answers

Explanation

Question 40 of 40

1

The square four pin power connector that provides power to the processor on modern desktop PCs is called a P4 connector.

Select one of the following:

  • True
  • False

Explanation

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