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Multiple choice midterm 2 - Troubleshooting

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Quiz on Multiple choice midterm 2 - Troubleshooting, created by yousweetdreams on 11/12/2014.
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Quiz by yousweetdreams, updated more than 1 year ago
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Created by yousweetdreams over 9 years ago
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Resource summary

Question 1

Question
A colour laser printer must mix the different colours of toner to produce images and pictures. Where in the printer are the different colours of toner mixed together?
Answer
  • The toner drum cavity
  • The sublimation receptacle
  • The primary corona
  • The additive colour palette
  • The transfer belt

Question 2

Question
If the data transfers on your parallel SCSI bus has become corrupt, the problem is probably:
Answer
  • SCSI ID is set too low
  • SCSI CMOS battery is low or dead
  • Host adapter isn't gounded in PCI-X slot
  • Termination isn't set
  • SCSI cable is backwards

Question 3

Question
If your system memory count at boot seems to be a little lower than expected, it could be because:
Answer
  • There is a memory leak
  • The boot.ini file is configured to limit the amount of memory
  • A continuity module is missing
  • The integrated video adapter is using some of it
  • The memory controller has been disabled

Question 4

Question
DVD drives employ region protection codes that you may need to change in order to read a disc from a different region. Which of the following stores the remaining number of region code changes in the firmware of the optical drive?
Answer
  • RPC 0
  • RPC 1
  • RPC 3
  • RPC 2
  • RPC 5

Question 5

Question
Under tight tolerance, +11.4 volts would be acceptable on:
Answer
  • A white wire
  • A yellow wire
  • A red wire
  • A blue wire
  • None of the above

Question 6

Question
Bond weight of paper is measured by the weight of:
Answer
  • 256 sheets of 16" x 9"
  • 500 sheets of 17" x 22"
  • 500 sheets of 8 1/2" x 14"
  • 1000 sheets of 8 1/2" x 11"
  • 1000 sheets of 10" by 20"

Question 7

Question
If you're troubleshooting a laser printer problem, and successfully print off a printer self-test page, which of the following has not been ruled out as the problem?
Answer
  • Fuser assembly failure
  • Incorrect driver
  • Primary corona failure
  • Low toner
  • Laser failure

Question 8

Question
How would you configure termination on a SAS (Serial Attached SCSI) hard drive?
Answer
  • Using the host adapter BIOS
  • Using a DIP switch on the drive
  • Using a SAS setup program
  • Using a resistor pack
  • You don't configure termination on a SAS hard drive

Question 9

Question
You arrive at work and find that a system that you had shut down at the end of the previous day was now powered up and running. Which of the following could you use to quickly determine exactly when that system was powered on?
Answer
  • Boot Configuration Data Editor
  • Device Manager
  • Event Viewer
  • Task Manager
  • Windows Memory Diagnostic Tool

Question 10

Question
When an inkjet printer cleans dried ink from its nozzles, a lot of ink is wasted. Where is this ink collected?
Answer
  • In the piezo canister
  • In the waste ink recycle reservoir
  • In the ozone filter
  • In the spittoon
  • In the transfer syphon assembly

Question 11

Question
Which of the following is a health and safety concern for a technician working on a laser printer?
Answer
  • Shock hazard
  • Ozone inhalation
  • Burn hazard
  • Toner inhalation
  • All of these answers

Question 12

Question
You're going to be upgrading the memory in a client's system and have found some RAM that appears to suit your needs. It's advertised as: 2x4GB PC3-10666 1.5v CL9 Dual Channel Kit. What does the CL9 indicate?
Answer
  • Cache level
  • CLV limitation
  • Cooling logic
  • Continuity level
  • CAS latency

Question 13

Question
If a piece of paper jams in a laser printer, you should try to pull it backward through the printer in the opposite direction it normally travels.
Answer
  • True
  • False

Question 14

Question
The lifetime of a sample pool of devices has three phases. The third phase is called:
Answer
  • Constant failure phase
  • Expiration phase
  • Wear-out phase
  • Random death phase
  • Infant mortality phase

Question 15

Question
How should you clean up spilled toner?
Answer
  • With hot water
  • With a household vacuum
  • With compressed air
  • With a toner vacuum
  • With an MOV

Question 16

Question
When connecting a SATA optical drive, the data cable maximum length is 18 inches.
Answer
  • True
  • False

Question 17

Question
Colour laser printers usually have four different toner cartridges. Which of the following is not one of them?
Answer
  • Magenta toner cartridge
  • Blue toner cartridge
  • Cyan toner cartridge
  • Yellow toner cartridge
  • Black toner cartridge

Question 18

Question
Which of the following statements is true?
Answer
  • DDR3 memory modules always have tin contacts
  • When mixing speeds of RAM, all of the memory will work at the speed of the slowest module.
  • If a motherboard supports two different types of memory, you can use both at the same time
  • Continuity modules are used with DDR3 memory
  • None of these answers

Question 19

Question
During with step in the laser printing process is the paper given a small charge?
Answer
  • Transferring
  • Writing/exposing
  • Charging/conditioning
  • Fusing
  • Cleaning

Question 20

Question
If a windows system has the wrong sound card driver installed, it will always have a yellow exclamation mark on it in the device manager.
Answer
  • True
  • False

Question 21

Question
Which of the following statements about optical discs is true?
Answer
  • Blu-ray discs can have region codes
  • Optical discs should be cleaned by wiping in a circular pattern
  • Optical drives require an optical cable
  • Optical discs are prone to failure because of ESD damage
  • Burned DVDs have a much longer expected shelf life than stamped DVDs

Question 22

Question
Which Windows 7 recovery option would automatically take a number of steps including running a memory test and rolling back unresponsive drivers?
Answer
  • System image recovery
  • System restore
  • System repair
  • System manager
  • None of these answers

Question 23

Question
Repeated paper jams in the same part of the printer is a sign of:
Answer
  • Incorrect paper type
  • Failure of the primary grid
  • Failure of the laser
  • Incorrect drivers
  • USB header cable failure

Question 24

Question
A double-sided, double-layer DVD disc is known as a:
Answer
  • DVD-5 disc
  • DVD-9 disc
  • DVD-15 disc
  • DVD-18 disc
  • DVD-24 disc

Question 25

Question
What part of a printer allows it to print on both sides of a page automatically?
Answer
  • Inverter
  • Imager
  • Infuser
  • Duplexer
  • Degausser

Question 26

Question
Performing routine maintenance on systems that you're supporting is important to their reliability and stability. Which of the following maintenance items is generally performed the least frequently?
Answer
  • Running a virus scan on the system
  • Physical cleaning of the inside of the computer
  • Installing Windows updates
  • Running a defragmenting program on a mechanical hard drive
  • Updating the anti-virus program

Question 27

Question
Which of the following is currently used in optical drives?
Answer
  • ZCSV
  • ZCRV
  • ZVLC
  • ZCLV
  • ZCRC

Question 28

Question
You can usually print a Windows test page without sending data from the computer to the printer.
Answer
  • True
  • False

Question 29

Question
Which of the following is a statistic to help determine how many spare devices you should have on hand, but does not accurately specify when one specific device will fail?
Answer
  • UEFI
  • FMBR
  • ASPI
  • MTBF
  • SPTI

Question 30

Question
PC3-12800 memory is also known as DDR2-1600
Answer
  • True
  • False

Question 31

Question
Which of the following is not a reason why multiple sheets may be pulled into a printer at once causing a paper jam?
Answer
  • The paper is stored in an area that's too humid
  • Using low quality paper
  • Paper is stored in an area that's too dry
  • Worn primary corona

Question 32

Question
Which of the following parallel SCSI connectors is a male connector?
Answer
  • Wide SCSI connector on a ribbon cable
  • Wide SCSI connector on a SCSI card
  • Narrow SCSI connector on a ribbon cable
  • Wide SCSI connector on a hard drive
  • None of these answers

Question 33

Question
If you're working on a desktop system that isn't booting to the operating system, doesn't show anything on the monitor, and has a beep code of a repeating single long beep, which one of the following is most likely to be the problem?
Answer
  • Incorrect BIOS
  • Missing CPU
  • Dislodged RAM
  • SATA cable backwards
  • Failed SCSI card

Question 34

Question
Which voltage was frequently supplied by older ATX power supplies but is not longer found on newer versions?
Answer
  • +3.3 volts
  • -5 volts
  • +12 volts
  • +5 volts
  • -12 volts

Question 35

Question
In some PCs you can mix DDR2 and DDR3 modules within a memory channel, but it will default to the speed of the slowest module.
Answer
  • True
  • False

Question 36

Question
Many sound cards have colour-coded connectors. What is the green 3.5mm connector for?
Answer
  • Front speakers
  • Rear speakers
  • Microphone
  • Line in
  • Subwoofer

Question 37

Question
When a PC is booting, plug and play makes use of information contained in the ESCD. Where is the ESCD stored?
Answer
  • In the northbridge
  • In L1 cache memory
  • In the CMOS
  • In the page file
  • In the memory controller

Question 38

Question
A memory module of DDR2 for desktop PCs is a:
Answer
  • SIMM
  • RIMM
  • DIMM
  • CIMM
  • None of these answers

Question 39

Question
You're booting a typical fully functional PC that contains an optical drive and a hard drive. The optical drive is configured as the first boot device in the CMOS setup and there's a non-bootable disc in the optical drive. What will happen?
Answer
  • You'll get a "NTLDR missing" error and boot process will halt
  • You'll get a "non-system disk" error and boot process will halt
  • You'll get a "ESCD updating" message and boot process will halt
  • You'll get a "missing command interpreter" error and boot process will halt
  • None of these answers

Question 40

Question
The square four pin power connector that provides power to the processor on modern desktop PCs is called a P4 connector.
Answer
  • True
  • False
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