PBHD Ejemplo Braulio

Question 1 of 124

1

You are creating a case type to process job application for large corporation. Job
application for security position require physical assessment in additional to the standard
before or after the background check.
How do you configure a case type lo achieve the required behavior?

Select one of the following:

Create a process for the physical assessment that is parallel to the background check
process.
Create a process for the background check and an optional process for the physical
assessment.
Create a process on one stage for the background check and a process on another
stage for the physical assessment.
Create a process for the physical assessment that is followed by a process for the
background check.

Explanation

Question 2 of 124

1

A customer calls to apply for a new bank account. The customer service representative
(CSR) needs to perform an assignment named Select Type. During the discussion, the
customer can request written information regarding different account types.
Select the case lifecycle design that satisfies this requirement.

Select one of the following:

Add a user view for requesting information to the Select Account Type assignment.
Add a case-wide optional action.
Add an optional action to the stage that contains the Select Account Type assignment
Add a router to the Select Account Type assignment.

Explanation

Question 3 of 124

1

You have created a new report that contains a list of employees, hire dates, and managers.
You have been asked to display each manager in a row. Beneath each manager row you
must list the manager’s employees and their hire dates.
How do you support this request?

Select one of the following:

Summarize the manager column
Group the manager column
Filter the manager column
Sort the manager column

Explanation

Question 4 of 124

1

You create an application for employees to submit timesheets. Employees enter work,
vacation, and sick time for a particular week.
On the entry form, employees see a summary of the total hours entered.
After the employee submits the timesheet, the application displays remaining vacation and
sick time for the employee.
To configure the form where users enter hours, select the best configuration option
to calculate the total hours for the week.

Select one of the following:

Use a data transform. When the user enters the form, the data transform
determines the sum of the work, vacation, and sick tune properties
Use declarative processing. When the value of any work, vacation, or sick time
changes, the total hours change.
Use procedural processing. When the value of any work, vacation, or sick time
changes and the user submits the form, the total hours change.
Use a When rote. When the value of any work, vacation, or sick time changes, the
total hours change.

Explanation

Question 5 of 124

1

A form listing nearby restaurants has columns:
• Restaurant name
• Restaurant location
• Thumbnail image of the seating area
• Make reservation (check box)
You want to ensure that users have the information they a reservation regardless of screen
size. When viewed on a small screen, you do not need to display the images. (Choose
Three)
What three configuration steps do you take to support this requirement? (Choose Three.)

Select one or more of the following:

Set the importance of the Restaurant name column to Primary.
Set the importance of the Make reservation column to Primary.
Set the importance of the image column to Secondary
Set the importance of the image column to Other
Set the importance of the Restaurant location and Make reservation columns to
Secondary
Set the importance of the Restaurant name and Make reservation columns to Primary.

Explanation

Question 6 of 124

1

A reservation process allows customers to reserve a flight, hotel room, and rental car as
part of a travel itinerary. Which configuration displays a check box to allow users to select
travel insurance only if the itinerary includes a flight?

Select one of the following:

A declare expression configured for forward chaining
A visible when condition applied to the check box
A validate rule applied to the flow action
An action set applied to the check box

Explanation

Question 7 of 124

1

While testing a form, you need to verify the contents of a data page in memory. Which tool
do you use to view the current contents of the data page?

Select one of the following:

The Clipboard tool
Case Designer
The Data Explorer
Live UI

Explanation

Question 8 of 124

1

A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?

Select one of the following:

Create a required field for the case ID that must be entered by a user during the case
process prior to sending the survey.
Delegate a business rule so representatives can customize the email content as needed
on a case-by case basis.
Use the Insert Property feature of a Send Email step to add the case ID when
composing the message dialog.
Create a process using the Send Email step allowing representatives to quickly add the
case ID to the email.

Explanation

Question 9 of 124

1

A user view includes a list of four urgency options selectable by radio buttons. How do you
configure the selection list?

Select one of the following:

Configure a field group with selectable urgency options.
Configure a drop down field with selectable urgency options.
Configure a picklist with radio buttons for the urgency options.
Configure a Boolean field with selectable urgency options.

Explanation

Question 10 of 124

1

What are the minimum components of a user interface (UI) action set?

Select one of the following:

Two actions and one event
One action, one event, and one condition
One action and one event
One action and one condition

Explanation

Question 11 of 124

1

Your online shopping application servers international customers. You need to define a
data page that holds currency rates. All users accessing the application need to use the
information.
The Scope of this Page should be set to_______________.

Select one of the following:

Application
Requestor
Thread
Node

Explanation

Question 12 of 124

1

From the left, drag each report into the corresponding report type on the right. REVISAR PREGUNTA 12

Select one of the following:

True
False

Explanation

Question 13 of 124

1

You configure a service level to adjust assignment urgency to 100 when the goal interval
lapses. How does the assignment urgency impact the deadline and passed deadline
intervals?

Select one of the following:

Urgency value continues to increment as configured.
The user is notified that the maximum urgency has been reached.
Urgency value remains at 100, but other service level processing continues.
Service level processing is halted until the assignment is completed.

Explanation

Question 14 of 124

1

A requirement states: The tax identification number must contain 10 digits.
How do you configure the field to support this requirement?

Select one of the following:

Set the minimum and maximum values to "10" in a text field
Use an edit validate rule that validates the tax identification number pattern.
Use a decimal property type and make the field required.
Configure a validate rule to test the tax identification number pattern.

Explanation

Question 15 of 124

1

Which two configurations do you use to validate the minimum age of a new potential
customer in the CollectAccountInformation assignment step? (Choose Two)

Select one or more of the following:

Create and Edit Validate rule to check the customer age.
Reference the Edit Validate rule on the CollectAccountlnformation flow action.
Reference the Validate rule on the CollectAccountInformation flow action.
Reference the Validate rule on the CollectAccountInformation assignment.
Reference the Edit validate rule on the CollcctAccountlnformation assignment.
Create a Validate rule to check the customer age.

Explanation

Question 16 of 124

1

An application must validate postal codes for Canadian customers to match the pattern
A1A 1A1, where A represents a letter and 1 represents a number. Which two configuration
options allow you to ensure that a user provides a valid postal code? (Choose Two)

Select one or more of the following:

Configure a validate rule to test that the entered postal code conforms to the required
pattern.
Configure the postal code field as a text property with a required input field.
Configure a dropdown control to select the postal code based on the specified city and
province.
Configure an edit validate rule to test that the entered postal code conforms to the
required pattern.

Explanation

Question 17 of 124

1

17 DRAG DROP

Select one of the following:

True
False

Explanation

Question 18 of 124

1

A customer views a product available in multiple color options. The customer must select
only one color for each product.
Which UI control allow a developer to present the user with all color choices at once,
without prompting or clicking, while ensuring that the user can only select one of the color
options?

Select one of the following:

Text input
Radio buttons
Drop-down
Check box

Explanation

Question 19 of 124

1

A life insurance company satellite office in various countries . Each satellite office has its
own queue, Company policy require that life insurance underwriting is assignment to office
based on the resident of the policy owner.
Which routing approach supports this requirement?

Select one of the following:

Route the assignment to the correct work queue using skill-based routing.
Route the assignment to the correct work queue using an authority matrix.
Route the assignment to a specific underwrite based on business logic.
Route the assignment to the correct work queue bawd on business logic.

Explanation

Question 20 of 124

1

A hotel booking application allows customers to change rooms after making a reservation.
The status of each room in each hotel is stored on a data page sourced from a database
table.
Which two configuration options do you use to update the database table when a customer
changes rooms? (Choose Two)

Select one or more of the following:

A When rule to trigger the database update
An editable data page containing the room information
A data transform to copy updates to the data page
A savable data page containing the room information

Explanation

Question 21 of 124

1

An on-demand transportation application has a Conversation preference data type. When
customers use the application a ride, they can specify their conversation preference:
whether they would like to talk to their driver or if they would prefer silence. Company
stakeholder are interested in analyzing the conversation the performance data.
How is the Conversation preference data type sourced?

Select one of the following:

No system of record
External system of record
Local system of record

Explanation

Question 22 of 124

1

You want your application to have consistent styling across portals. You want the
background color of all buttons in your application to be blue. You want the background
color of the buttons to be easily updated in case corporate branding changes.
Which attribute do you modify to set the background color?

Select one of the following:

The controls format
The application skin
The buttons format
The background mixin

Explanation

Question 23 of 124

1

A requirement lot a hotel reservation case type states that as customers change their room
selection, the total cost of the reservation updates. How do you satisfy this requirement?

Select one of the following:

Add a When condition to the room selection step.
Configure a Validate rule for the room selection step
Define a declare expression for the total cost held.
Apply a Disable when condition to the total cost field.

Explanation

Question 24 of 124

1

The inheritance path for an application contains four copies of the pyDefault data
transformation that set property values for two properties: Work item Urgency and Prefix.
If the Call data transforms in superclass option is enabled for each data transform, what are
the values of Work Item Urgency and Prefix use crates an auto claim case?

VER TABLERO EXAMEN EJEMPLO

Select one of the following:

Work Item Urgency =25, prefix = [no value]
Work Item Urgency =20, prefix =C
Work Item Urgency =10, prefix = O
Work Item Urgency = 25, prefix = C

Explanation

Question 25 of 124

1

A list report includes columns for purchase requests and regional cost centers. A manager
wants the report to show the total number of purchase requests for each of the regional
cost centers.
How do you configure the report definition?

Select one of the following:

Summarize the regional cost centers by count.
Summarize the purchase requests column by count.
Use the purchase requests column to group the cost centers.
Filter the results so that the report includes only cost center and purchase requests

Explanation

Question 26 of 124

1

Which source do you select for a data page that contains the details of single record for a
data type?

Select one of the following:

Connector
Report definition
Data transform
Lookup

Explanation

Question 27 of 124

1

While running a process, you notice that a read-only field on a form contains a value.
Which tool allows you to determine if a declare expression was used to calculate the
value?

Select one of the following:

Live UI
Clipboard tool
Declarative network
The Tracer

Explanation

Question 28 of 124

1

An organization has to lines of business: selling books for children and reselling college
textbooks.
The division selling books for children can use the same basic user interface (UI) as the
reselling textbook with the exception of the payment methods.
How do you apply the Situational Layer Cake™ in this scenario?

Select one of the following:

Place the UI rules in the base layer, and create a new layer for the payment rules for
both lines of business.
Place the UI rules in the base layer, and create a parallel base layer for the payments
rules.
Place the UI rules and generic t method rules in the base layer, and create a new layer
for the division-specific payment rules.
Place the UI rules in the base layer, and create a new layer for the payment rule for
each division.

Explanation

Question 29 of 124

1

You are implementing a UI form collecting job applicant information. Users must provide
values to certain fields before submitting the form. Which configuration adds asterisks to
indicate the mandatory fields on the form?

Select one of the following:

Use a Validate rule to verify the mandatory fields have a value
Use multiple Validate rules for each mandatory field
Configure the mandatory fields as Required in the section rule
Use an Edit Validate rule to verify if each of the mandatory properties has a value

Explanation

Question 30 of 124

1

You are designing a form for an online bookstore to display new arrivals. In the form, the
book cover pictures are displayed in a row, like words in a sentence. Once the row reaches
the full width of the screen, it wraps around to begin a new row.
Which layout do you use to display the book cover pictures?

Select one of the following:

Screen layout
Column layout
Dynamic layout
Repeating layout

Explanation

Question 31 of 124

1

A bookseller maintains a database of more than 10,000 book titles. You have been asked
to configure a form that a allow users to select a book by title.
How do you configure the form?

Select one of the following:

Add a drop-down control arid source the data from the property value used in the
control.
Add a drop-down control and Source the data using a data page.
Add an autocomplete control and Source the data using a data page.
Add an autocomplete control and source the data from the clipboard work page.

Explanation

Question 32 of 124

1

Which statement best describes the business value of delegation?

Select one of the following:

Allows users to direct case processing as dictated by the circumstances of each case
Allows business users to contribute to application design by specifying requirements
Allows managers to adjust application behavior in production to meet changing business
needs
Allows stakeholders to approve process improvements to drive operational efficiencies

Explanation

Question 33 of 124

1

You are designing a medical claim case type and haw the following requirement: Method
claims must be resolved within 5 days. To meet this requirement you need to set
the___________ in the service level to 5 days.

Select one of the following:

passed deadline
goal
urgency
deadline

Explanation

Question 34 of 124

1

An online shopping application allows customers to select the item quantity of different
goods and add items to the shopping cart. In the shopping cart, the application displays the
price for each item type, indicates the quantity of each item type, calculate the total item
prices, and calculate the total cost for all items in the shopping cart. The application pulls
the price of each item type from a data page that references an external inventory
management system.
Select two unit tests useful in developing the shopping cart page. (Choose Two)

Select one or more of the following:

Verify the data page has the correct item prices.
Verify the data transform copies the correct value from the data page to the shopping
cart page.
Verify the price fields are displayed in the correct format.
Verify the order total cost property is accurately calculated.

Explanation

Question 35 of 124

1

How do you reference the 5tate property on an Address page group with the index Home?

Select one of the following:

.Address.Home.State
.Address(Home).State
.Home.State.Address
.Home(Address).State

Explanation

Question 36 of 124

1

A door manufacturer offers a finite list of colors on all its doors. As part of the order,
customers can select the color of the door. VER IMAGEN DE EXMEN TEXT

Select one of the following:

True
False

Explanation

Question 37 of 124

1

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A
manager requests that the report show only those customers who meet the following
conditions:
• The customer is on a monthly billing cycle
• The credit card is either MoreCash or Vista
• The credit card expires within
Which set of filtering condition returns a report with the desired data?

Select one of the following:

Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not
quarterly AND Expiration Date is less than 60 days
Credit Card equals MoreCash OR Credit Card [equals Vista AND Billing Cycle equals
monthly AND Expiration Date equals next 60 days
Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today
Credit Card equals MoreCash or Vista, Billing Cycle monthly, and Expiration Date
equals next 60 days

Explanation

Question 38 of 124

1

You are configuring an external data source using the Integration Designer. You have the
REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source.
What other information do your need to configure the external data source?

Select one of the following:

A backup endpoint URL if the configured WL refuses to connect
The name of the database where the source data is stored
A plan for mapping the data and REST response fields
The data views using the external data source

Explanation

Question 39 of 124

1

An online car parts business wants customers to find parts easily. You are asked to
implement the following requirement: Customer must select a make, model, and year to
initiate a vehicle-specific search.
How do you configure the data storage in the application to implement the requirement?

Select one of the following:

Configure a data page to store the make, model, and year data.
Configure a connection to a system of record using the External Database Mapping '
Configure a local data storage of the make, model, and year of the vehicle.
Configure a static list of the make, model, and year vehicles.

Explanation

Question 40 of 124

1

A customer wants to copy the contents of a previous order to their current order. What rule
type do you use to copy the order contents?

Select one of the following:

Data page
Function
Data transform
Declare expression

Explanation

Question 41 of 124

1

Which two requirements demonstrate the need to configure correspondence? (Choose
Two)

Select one or more of the following:

Fax a new insurance claim to the auto repair shop.
Assign a new insurance claim to a case worker to process.
Text the customer with status changes in an insurance claim.
Phone a customer for additional information about the caw.

Explanation

Question 42 of 124

1

You have been asked to create a pie chart that shows the number of cases each manager
has created. A list report contains columns for manager name, case ID, and office.
How do you configure the list report in order to create the pie chart?

Select one of the following:

Summarize the manager name column.
Group the case ID column.
Summarize the case ID column.
Group the manager name column.

Explanation

Question 43 of 124

1

Select each Process Step on the left and drag it to the appropriate Flow Shape on the right. VER EXAMEN DE PRUEBA

Select one of the following:

True
False

Explanation

Question 44 of 124

1

A development learn plans to enhance functionality of an existing application by changing
several user interface rules. The team would like to pilot the enhancements to small group
of users before rolling the changes out to the entire user base.
What approach maximizes reuse and maintainability?

Select one of the following:

Place the updated rules Into a new ruleset and include the new ruleset in a new
application.
Place the updated rules into a new minor version of the ruleset and include the new
ruleset version in a new application.
Place the updated rules into a new minor version of the ruleset and include the new
ruleset version In a new version of the application.
Place the updated rules Into a new ruleset and include the new ruleset in a new version
of the application.

Explanation

Question 45 of 124

1

A data page holds product information and has the Reload if Older Than field set to 30
minutes.
The data page is created at 7:43. The user then performs the following actions:
8:10 the user refreshes the product information
8:45 the user refreshes the product information
At what time is the data page reloaded?

Select one of the following:

8:10
8:45
8:40
8:13

Explanation

Question 46 of 124

1

In which three situations can you use a data transform? (Choose two)

Select one or more of the following:

To copy the first and last name properties into a single property value
To execute a flow action
To create the dependent property after case creation
To set default values for a case
To display the destination value as the location value

Explanation

Question 47 of 124

1

A restaurant has a case type that allows customer to book the dining room for events.
Customers provide basic information including party size and indicate whether they want
the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu
preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested
behavior? (Choose Two.)

Select one or more of the following:

Create a check box for customer to indicate whether they want the restaurant to cater
the event. Create a selection with the menu preferences and scheduling feature that has a
Visible when condition.
Create a check box for customer to indicate whether they want the restaurant to cater
the event. Add a decision shape that evaluates whether the customer checks the box.
Create a process for customers to indicate menu preference and schedule the menu
testing appointment. Add the process as a case-wide optional action.
Create a process for providing menu preferences and scheduling the menu
appointment. Create a parallel process for providing the customer with the rental rete

Explanation

Question 48 of 124

1

The business process for an automobile insurance claim consists of the following phases:
• Submission: The customer contacts a customer service representative (CSR) to file the
claim.
• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and
provides an estimate of the cost of repairs.
• Repair: A third patty performs the repairs on each vehicle, communicating with the
adjuster and customer as necessary.
• Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

Select one of the following:

Review
Verification
Repair
Submission

Explanation

Question 49 of 124

1

Select each task on the left and drag it to the corresponding Application Development
Studio on the right, where the task can be completed. VER PDF IMAGEN EXAMEN EN LINEA

Select one of the following:

True
False

Explanation

Question 50 of 124

1

An online sales application supports both laptop and mobile devices. You are configuring
the application skin and you notice the responsive layout in the mobile device & not
displaying views as stakeholders require. Which two options allow you to resolve this
situation without negatively impacting the laptop users? (Choose Two)

Select one or more of the following:

Use the same application skin in all portals
Update the process to give mobile users a separate portal.
Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.
Do not use a skin for the mobile application version.

Explanation

Question 51 of 124

1

A process routes loan requests to a specific loan officer based on the type of loan.
* If the loan is a mortgage, it is routed to Adam Ross.
* If the loan is for an automobile, it is routed to Julia Samuels.
* If the loan is an equity line, the case is routed to Don Smith.
How do you configure a router to ensure the case advances to the correct loan officer?

Select one of the following:

Route the case to a work queue using a skilled router.
Route the case to a work queue using a When condition.
Route the case to a worklist using a skilled router.
Router the case to a worklist using a When condition.

Explanation

Question 52 of 124

1

You create an employees to submit timesheets. Employees enter week work, vacation, and
sick time for a particular week.
On the entry form , employees see a summary of the total hours entered.
After the employee submits the timesheet, the application displays remaining vacation and
sick time for the employee.
You configure the user view that displays remaining vacation and side lime. The balance
calculates by subtracting the vacation time and sick time for the week from the current
vacation and sick time balances.
Which configuration option is used to summarize the remaining vacation and sick time?

Select one of the following:

Use pyDefault and pySetFieldDefaults. When the process invokes the data transforms,
the remaining vacation and sick time calculate.
Use declarative processing. Whenever the vacation time or sick time entries change, the
remaining vacation and sick time calculate.
Use procedural processing with a data transform. Remaining vacation and sick time
calculate after the user submits a timesheet.
Use a When rule. When the application references the remaining vacation and sick time,
each value calculates.

Explanation

Question 53 of 124

1

VER PDF EXMEN TEST
An online retailer creates a case type that processes and manages custom order, The
check resources ha four steps.
1. Review Order: The customer reviews the items in order of add-t-cart selection and can
adjust the quantity of each item and delete items to calculated and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display
Question No : 52
Question No : 53 HOTSPOT
Pegasystems PEGAPCSA80V1_2019 : Practice Test
23
the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the
sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the
grand total of the order.
For each calculation, identify the appropriate chaining option to maximize performance.

Select one of the following:

True
False

Explanation

Question 54 of 124

1

An online retailer allows customers to select a courier service for deliveries. The list of
available courier services is drawn from a data type sourced in the Pega database. The
Fulfillment department wants to allow local warehouse managers to add courier services to
mitigate increases in delivery limes and remove courier services that fail to meet delivery
metrics.
Which two options are required increase managers to update courier service records in
production? (Choose Two)

Select one or more of the following:

Enable rule checkout for the local wherehous manager
Create an access group for local wherehouse manager
Delegate the records for the courier service data type.
Define an approval process for adding and removing courier services.

Explanation

Question 55 of 124

1

With Pega’s Situational Layer Cake ™ approach, how do you configure a regional variation
for Human Resources (HR) time off cases?

Select one of the following:

Create a rule for the variation and add the rule to the common layer of the application.
Create a rule for the variation and replace the existing HR time off rule in the application
common layer.
Create a rule for the variation and add it to a secondary common application layer.
Create a rule for the variation and add the rule to the layer for the region.

Explanation

Question 56 of 124

1

How do you indicate the progress of a case towards resolution?

Select one of the following:

Design intent-driven user interfaces.
Configure a case notes field to capture progress information
Update the case status on the appropriate steps.
Apply service levels to the assignment steps.

Explanation

Question 57 of 124

1

You are developing a case type to process visa applications. As part of the process,
applicants need to schedule an interview with the console. A child case is created for the
interview process and assessment. Following the interview, it typically takes 48 hours for
the to reach a decision. For the visa case to proceed to applicant notification, the interview
case needs to be resolved.
How do you configure a case to achieve the required behavior?

Select one of the following:

Add a Create step creates the interview child case, Following the step, add a Wait step
that pauses the parent case unit 48 have elapsed.
Add a Create step creates the interview child case, Following the step, add a Wait step that pauses the parent case unit the interview case reaches a status of Resolved and after
48 hours have elapsed.
Add a Create step creates the interview child case, Following the step, add a Wait step
that pauses the parent case unit the interview case status of Resolved.
Add a Create step creates the interview child case, There is no need to add a wait step.

Explanation

Question 58 of 124

1

You are developing a case type that processes scholarship applications. Scholarship
application advanced based on the standardized on the standardized test of the
applications. A decision shape directs the process flow. You want to test whether the
process flows correctly, but you have not fully configured the user interface so that
applicants can enter their standardized test scores.

Select one of the following:

Use the Run Rule windows to create a unit test to evaluate the flow rule.
Use the Clipboard tool to set a value for the standardized test score filed.
Use a declare expression to set a value for the standardized test score filed.
Use Live to set how the case process and if an error occurs.

Explanation

Question 59 of 124

1

A requirement states: A customer can update an address at any point during case
processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

Select one of the following:

Add a button to each assignment to present the customer with a form to submit a new
address.
Add an alternate stage to the case life cycle to change the address.
Add a case-wide optional process to the case workflow to perform the address change.
Add a case-wide optional action to the workflow for the address submission.

Explanation

Question 60 of 124

1

You are configuring touting for a customer warranty service request. Ail warranty service
requests are routed to the warranty resolution group except for warranty service requests
for a beta release product that requires review by the vice president or service.
How do you configure assignment routing to review warranty service requests?

Select one of the following:

Route the assignment to the skilled group for the beta release when the request is for
the beta release. Otherwise, route the assignment to 'he warranty resolution group.
Route the assignment to the vice president of service when the request is for the beta
release. Otherwise, route the assignment to the warranty resolution group.
Route the assignment to the vice president of service who routes assignments to the
warranty resolution group as needed.
Route the assignment 10 the warranty resolution group who sends an email notification
to the vice president of service for the beta-release product.

Explanation

Question 61 of 124

1

An online loans company offers three different groups of loans: Debt Consolidation Loans, Student Loans, and Personal Loans. The Student and Personal Loans divisions use the same basic underwriting rules, however, the Debt Consolidation Loans division requires a unique underwriting process. How do you apply the Situational Layer Cake in this scenario?

Select one of the following:

Place the debt consolidation underwriting rules in the base layer, and create two new layers for student and personal loan divisions.
Place personal and student loan underwriting rules in the base layer, and create a new layer for the debt consolidation division.
Place the debt consolidation underwriting rules in the base layer, and create a parallel base layer for student and personal loan division rules.
Place the student and personal loan underwriting rules in the base layer, and create a parallel base layer for the debt consolidation division rules.

Explanation

Question 62 of 124

1

Using Pega’s Situational Layer Cake, how do you handle a regional variation for ABC Inc.’s expense report cases?

Select one of the following:

Create a rule for the variation and add the rule to the regional layer.
Create a rule for the variation and add it to the ABC base layer.
Create a rule for the variation and replace the existing expense report.
Create a rule for the variation and add it to a parallel base layer.

Explanation

Question 63 of 124

1

Which development team member is the advocate for business users?

Select one of the following:

Product Owner / Subject Matter Expert
System Architect
Business Architect
Lead System Architect

Explanation

Question 64 of 124

1

Which development team member works with directly with SMEs and stakeholders to analyze areas of improvement?

Select one of the following:

Business Architect
System Architect
Senior System Architect
Product Owner

Explanation

Question 65 of 124

1

Which development team member works with directly with SMEs and stakeholders to develop the rules for the application?

Select one of the following:

Business Architect
System Architect
Senior System Architect
Product Owner

Explanation

Question 66 of 124

1

Which Studio is best suited to globally configure settings for an Artificial Intelligence model?

Select one of the following:

App Studio
Dev Studio
Admin Studio
Prediction Studio

Explanation

Question 67 of 124

1

Which Studio is best suited to configure application version control, security, and source control?

Select one of the following:

App Studio
Dev Studio
Admin Studio
Prediction Studio

Explanation

Question 68 of 124

1

Which Studio is best suited to review and design in real-time with stakeholders?

Select one of the following:

Pega Express
Admin Studio
Dev Studio
App Studio

Explanation

Question 69 of 124

1

Which Studio is best suited to monitor cloud based production system at run-time?

Select one of the following:

App Studio
Admin Studio
Dev Studio
Predictive Studio

Explanation

Question 70 of 124

1

Which Studio is best suited to monitor cloud based production system at run-time?

Select one of the following:

App Studio
Admin Studio
Dev Studio
Predictive Studio

Explanation

Question 71 of 124

1

A member can update their personal profile anytime during case processing. The profile view contains two field groups:
Personal information
User name and password information.
Which of the following configurations best supports the ability to update any or all views:

Select one of the following:

Add an optional process to the case workflow.
Add two buttons to the primary view to display each field group
Add two optional actions to the case workflow
Add an alternate Update Profile stage and use change stage flow action

Explanation

Question 72 of 124

1

You are configuring routing for an expense report application. All expense reports are routed to the employees manager for approval. Expense reports for Sales department are to routed directly to the audit workgroup first, then to employee’s manager if expense report passes audit.
How do you configure assignment routing to review Sales dept. expense reports ?

Select one of the following:

Route the assignment to the auditing manager when department is Sales. Sales will then route to the employee manager.
Route the assignment to the employee’s manager who then routes to audit workgroup when sales.
Route the assignment to the skilled workgroup for audit
Route the assignment to the audit workgroup when department is Sales, otherwise, route the assignment to the employee manager.

Explanation

Question 73 of 124

1

An insurance policy cannot be completed until underwriting has completed their work. Which automation shape would you use to support this configuration?

Select one of the following:

Utility shape
Wait shape
Decision shape
Assignment shape

Explanation

Question 74 of 124

1

In a loss prevention application, the vice president of human resources is notified when an employee reports an asset loss greater than $250? Which standard participant role should be used for the email notification?

Select one of the following:

Owner
Customer
Interested
VP

Explanation

Question 75 of 124

1

You need to suspend a loan application (parent case) until proof of collateral process (child case) is completed?

Select one of the following:

Add a wait shape to the proof of collateral process pausing the loan application until the proof of collateral case is resolved.
Add a wait shape to the loan application pausing the process until the proof of collateral case is resolved.
Add a service level agreement to resolve the loan application when the proof of collateral process is completed.
Add a service level agreement to the proof of collateral case type to start the loan application process when proof of collateral case is resolved.

Explanation

Question 76 of 124

1

A loan application (parent case) has been suspended until proof of collateral process (child case) is completed. A manager desires to lift the suspension and begin processing immediately. A wait shape is used. How would you configure the wait shape?

Select one of the following:

Wait shape configured to continue the parent case when all child cases reach a resolved status.
Utility shape configured to route to manager assignment when conditions are met.
Utility shape configured to route to manager assignment when conditions are met
Wait shape configured so manager can continue process regardless of collateral process case status.

Explanation

Question 77 of 124

1

Which scenario is best supported by a Wait shape?

Select one of the following:

A wait period is imposed upon test candidate until candidate uploads a signed document.
A 72 hour wait period for exam retake is imposed upon test candidates if they fail the first take.
A wait period is imposed upon exam retake if a test candidate fails first attempt.
A test candidate can only sit for same exam three times in a calendar year.

Explanation

Question 78 of 124

1

Which requirement is a good candidate for correspondence configuration?

Select one of the following:

Assign new insurance request to agent.
Phone a customer to request additional information.
Chat (instant message) with customer to request additional information.
Email proof of insurance to customer upon request.

Explanation

Question 79 of 124

1

Which of the following elements cannot be added to a correspondence template?

Select one of the following:

Properties
Attachments
Paragraphs
Correspondence fragments

Explanation

Question 80 of 124

1

Conditional paths must be configured in the Process Modeler for which to situation below? (choose two one)

Select one of the following:

A purchasing application requires employee to enter their employee number and department cost code. Purchases of less than $25 USD for sales employees with cost codes 5545 and 6912 are automatically approved. All others go to direct report manager for approval.
Employees must agree to abide by company code of conduct by July 15
Purchase requests are routed to manager, then director for approval. Purchase requests over $25 USD must have receipts attached.
Management would like all new employees attend a company code of conduct course within 30 days of start date, and no later than 60 days after start date.

Explanation

Question 81 of 124

1

Consider the class name string Duff-FW-DuffFW-Work-NewCustomer. Which class level does Duff- represent?

Select one of the following:

Unit
Application
Division
Organization

Explanation

Question 82 of 124

1

Consider the class name string Duff-FW-DuffFW-Work-NewCustomer. Which class level does NewCustomer represent?

Select one of the following:

Concrete child class
Application class
Case
Work object

Explanation

Question 83 of 124

1

Consider the class name string Duff-FW-DuffFW-Work-NewCustomer. Which class level does Work represent?

Select one of the following:

Enterprise work class
Application work class
Case type class
Data base class

Explanation

Question 84 of 124

1

Consider the class name string Duff-FW-DuffFW-Data-Vendor. Which class level does Vendor represent?

Select one of the following:

Case type
Data type
Work class
Data class

Explanation

Question 85 of 124

1

All customers applying for a new account must have a credit score above 585. What is the case type relationship that best satisfies this requirement?

Select one of the following:

Credit Check case is a child of New Account case
New Account case is a child of Credit Check case
Credit Check case is a spinoff case of New Account case
New Account case is a spinoff case of Credit Check case

Explanation

Question 86 of 124

1

The manager is allowed to adjust assignment urgency by adding 1-5 points. The property used for this field is?

Select one of the following:

pxUrgencyAssignAdjust
pyUrgencyAssignAdjust
pxUrgencyAdjustSLA
pyUrgencyAdjustSLA

Explanation

Question 87 of 124

1

An employee submits an expense report. The expense report is sent to the manager for review and dispensation. If approved, the expense report is forwarded to the Accounting department for next steps. If rejected, it is returned to the submitting employee for correction or withdrawl.From the available step names below, choose the most appropriate step name to represent the manager’s task?

Select one of the following:

Manager Review/Approve
Expense Report Approve
Expense Report Review
Review Expense Report

Explanation

Question 88 of 124

1

A homeowner’s theft claim is submitted and a claims agent is assigned to the case. The claims agent must investigate the theft and make sure the policy of the claimant covers the loss. When the investigation is complete, a determination of fault is made. If the policy terms are fully met, the claim is approved and the accident claim is settled. Otherwise, the claim is denied and an appeals process is initiated automatically.
Select the case life cycle design that most closely follows Pega best practices for stages

Select one of the following:

Primary: Notice of Loss > Policy Review > Investigation > SettlementAlternate: Claim Denied
Primary: Notice of Loss > Investigation > SettlementAlternate: Policy Review | Claim Denied
Primary: Notice of Loss > Investigation > Claim Denied > SettlementAlternate: none – no alternate
Primary: Notice of Loss > Policy Review > Investigation > SettlementAlternate: Request Info | Denied

Explanation

Question 89 of 124

1

The manager is allowed to optionally adjust assignment urgency by adding 1-5 points. How would you configure this field?

Select one of the following:

Create a property with pxDropdown control and add a local list of increasing values of 1, 2, 3, 4, and 5.
Use the standard pyUrgencyAssignAdjust property. Configure the field in the section to use RadioButtons control and define a source for the the property values.
Create a property with pxRadioButtons control and add a local list of increasing values of 1, 2, 3, 4, and 5.
Use the standard pxUrgencyAssignAdjust property. Configure the field in the section to use DropDown control and define a source for the property values.

Explanation

Question 90 of 124

1

A loan application form is needed by a loans organization. Which questions should you ask when deciding which fields should be on the form?

Select one of the following:

What does the user need to see? How will users enter the values? Which fields are required?
What does the user need to see? From where will the data be sourced? How will users enter the values?
What does the user need to see? Which fields are required? Will the field be a data type (field group/field group list)?
What does the user need to see? What is the data source? Are the fields required?

Explanation

Question 91 of 124

1

You are configuring a “NewRx” application that processes new and refill prescription medication orders with special packaging for a fee. Packaging choices are child-safe (free), easy-open (free), and dose-pack for a fee (cost is dependent on number of pills/capsulls per pack.
When a new or refill prescription case is created and “dose-pack” is chosen, a “dose-pack” child case is created. The new prescription case pauses until the total cost of the dose-pack is calculated. When a user processing the dose-pack child case enters or updates the dose-pack cost, the total cost of the parent case is updated. How do you update the total cost of the parent case as users update the child case(s)?

Select one of the following:

Define a calculation to update the NewRx case with the total cost of each dose-pack case.
Add an Update Case shape to the NewRx case to capture changes of the dose-pack case costs.
Create a declare expression to calculate the total NewRx case with child case costs.
Configure a Create Case shape to propagate the total cost from each child to the parent

Explanation

Question 92 of 124

1

Your application requires a new local data type, Open Positions. You want to reuse the assets within a data class, ABC-Careers-Data-Jobs. Which option do you choose for rule reuse?

Select one of the following:

Organization data class
Application data class
Implementation data class
Framework data class

Explanation

Question 93 of 124

1

You are configuring a medical records document request application. When a Medical Records Request (MRR) is submitted by a nurse, each document to be copied is a Copy Request child case which is routed to the Copy Clerk work queue. When the copies have been created, a copy room clerk enters the number of pages copied in the appropriate field and forwards the physical copies to the requesting nurse via in-office mail. Each copied page results in a $0.50 charge. When the charges are calculated, the MRR case totals the cost of all copy requests. The requesting patient is then billed.

How do you update the total cost of copies as the copy room clerks update each child case?

Select one of the following:

Define a data transform to calculate values from each instance of Copy Request page
Create a declare expression in the MRR case type to calculate costs from each copy request case
Define a case calculation in the MRR case type with the calculated costs from each copy request case
Create two declare expressions. One for the total cost of copies in the Copy Request case type, and another in the MRR case type to sum all copy request totals

Explanation

Question 94 of 124

1

A page on the clipboard maintains data elements as / pairs.

Select one of the following:

Property / Name
Name / Value
Page / Value
Page / List or Group

Explanation

Question 95 of 124

1

You create a case. Clipboard page pyWorkPage will store _____________?

Select one of the following:

All of the data pages generated while creating and processing a case.
All of the application data generated while creating and processing a case.
All the case data generated while creating and processing a case.
All of the user pages generated while creating and processing a case.

Explanation

Question 96 of 124

1

Which of the following is NOT a valid use of a data transform?

Select one of the following:

To create a full name property by concatenating values from first name and last name property values.
To set property values based on a condition.
To set default values for a case.
To copy first and last name property values into a single property value.

Explanation

Question 97 of 124

1

Which two conditions would represent forward chaining?(Select Two)

Select one or more of the following:

Whenever you press Enter to submit a form
Whenever a property is referenced
Whenever a property value has not been set
Whenever input values change

Explanation

Question 98 of 124

1

While speaking with the customer, the call center representative need to collect that customers home, business and mailing addresses, where each address contains street, city, state, and postal code. Which of the following property modes best satisfies this requirement?

Select one of the following:

Page
Page List
Page Group
Data Page

Explanation

Question 99 of 124

1

You need to configure a time-sheet application. Users need to enter their work, sick, company holiday, vacation and unpaid hours for each day. The user cannot proceed until 40 or more total hours are entered. The system will automatically calculate total hours for the week when entered in the form fields.
Select the best configuration option to calculate the total weekly hours.

Select one of the following:

Use procedural processing. When an hourly value changes, the total weekly hours value changes.
Use a data transform. When the user submits the form, the data transform sets the total weekly hours value.
Use business logic. When the value of any work, sick, company holiday, vacation, or unpaid hours changes, the total weekly hours value changes.
Use declarative processing. When an hourly value changes, the total weekly hours value changes.

Explanation

Question 100 of 124

1

A user view must display a list 6 color options for a product. All color options should be visible and the customer may choose only one

How do you configure the list of color options in the view?

Select one of the following:

Configure a required text field for color and validate entry is one of the 6 color options
Configure a field group for colors. List each color as a unique field of the Boolean type (check box)
Configure a drop down field with selectable color options
Configure a picklist field with a radio buttons for the color options.

Explanation

Question 101 of 124

1

Your application requires a local data type, ContractedVendors. You want to reuse the existing data class, ABCcorp-SupplyChain-Data-ContractedVendors.
Which class is the best inheritance option for asset reuse?

Select one of the following:

Implementation Data class
Application Data class
Application Work class
Implementation Work Class

Explanation

Question 102 of 124

1

A business requirement indicates an insured member ID number contain 12 characters using the format AA##########, where A is an alphabetical character and # is an integer.
How do you configure the field to support this requirement?

Select one of the following:

Configure a text field where min and max values are set to 12.
Configure a validate rule that validates the ID number pattern.
Configure an edit validate rule that validates the ID number pattern.
Configure a data transform that appends the ID number to the alpha characters to ensure the pattern.

Explanation

Question 103 of 124

1

A business requirement states the date of birth of alcohol service employees be at minimum 21 years prior to the current date.
Three validation methods will need to be combined to satisfy this requirement. Which two are NOT a part of the combination? (choose two)

Select one or more of the following:

Calendar control.
Date data type.
When rule.
Validate rule.
Edit validate rule.

Explanation

Question 104 of 124

1

A business requirement states you must validate the minimum age of a rental car driver in the Collect Driver Information step.
Which two options would you use to meet this requirement?

Select one or more of the following:

Create and reference an edit validate rule to check the rental car driver age on the CollectDriverInformation view.
Create and reference an edit validate rule on the on the CollectDriverInformation flow action connector.
Create and reference a validate rule on the CollectDriverInformation flow action rule.
Create and reference an edit validate rule on the CollectDriverInformation assignment.
Create a validate rule to check the rental car driver age.

Explanation

Question 105 of 124

1

An international online retailer ships to the US, Canada, UK and EU. Delivery options are dependent upon the shipping address country. When a customer selects the destination country from the Country dropdown list, only the appropriate shipping options are available in the Choose Shipping Option dropdown list.
The country list and all shipping options available are defined in local data storage (Pega system of record). What two actions do you perform to display the filtered shipping options in the Choose Shipping Option dropdown list? (choose two)

Select one or more of the following:

Configure a report definition to display shipping options that match the selected country.
Configure a data transform to generate a list of shipping options that match the selected country.
Configure a data transform to populate the list of shipping options on the Clipboard
Configure a data page to populate the list of shipping options on the Clipboard.

Explanation

Question 106 of 124

1

Your customers will access a used car purchase application from different devices. A view will display pictures of the cars for sale. Car images are typically displayed in two columns. When the screen size of the customer device is less than 920 pixels, a single column of car images is displayed.
How do you implement this requirement?

Select one of the following:

Use a dynamic layout with a responsive breakpoint at 920 pixels to change from inline-grid double format to stacked format.
Use a column layout with two columns. Configure the secondary column to be “other.” Set a responsive breakpoint at 920 pixels to drop-off columns marked as “other.”
Circumstance the section rule to display different number of columns at different screen sizes.
Circumstance the layout to display different number of columns for different screen sizes.

Explanation

Question 107 of 124

1

Your business wants to apply consistent visual styles to all UI forms within the application with minimum maintenance.
How do you meet this requirement?

Select one of the following:

Apply styles to the section layouts
Use Live UI to select the best skin rule.
Specify a skin in the application rule.
Implement CSS in the skin rule of the application.

Explanation

Question 108 of 124

1

Your application allows users to check a box to unsubscribe from all email messages. When checked, an email field appears so the user can enter their email address.
How do you implement this requirement?

Select one of the following:

Use a when condition in a data transform to flow action to determine whether to show the Enter Email field.
Use a when condition in a data transform to determine whether to show the Enter Email field.
Use a circumstance on the check box property to create a Section rule variant that is effective when the check box is selected.
Use a when condition in the flow to branch the flow based on the case data.

Explanation

Question 109 of 124

1

Consider this business use case:
To place an online order, a customer provides their personal details such as full name and address. The customer can search for, and select items to order. After the order is placed, it is processed by the Accounts Payable department. The order is then sent to the Fulfillment center where the order items are packaged and shipped to the customer. The customer may cancel the order at any time.
Now consider this case life cycle design:

The stages identified in the case life cycle design are _____________________.

Select one of the following:

valid because they represent a transfer of the case from one part of the organization to another.
valid because the names used to describe the stages do not use a verb+noun naming convention.
not valid because there are not at least 5 primary stages.
not valid because the Cancellation stage should be part of the primary flow.

Explanation

Question 110 of 124

1

Which requirements would be best implemented as an Alternate Stage when defining a Case Type? (Choose Two)

Select one or more of the following:

An expense report that requires an audit when certain spending thresholds are crossed or the expense report is billable.
An expense report that requires us to capture a receipt.
An expense report that allows us to skip a stage if the expense report is not billable.
An expense report is rejected.

Explanation

Question 111 of 124

1

In a Job Recruitment application, business needs to schedule interviews for candidates who meet passing requirements. Each interview must be tracked from interview date/time to resolution date/time for quality control purposes. The status of interview can change from New, Open-Scheduled, Open-InProgress, Resolved-Rejected, and Resolved-Approved. What are the new records are essential for this application? (Choose Three)

Select one or more of the following:

A field for interview date/time.
A Wait shape to hold processing until interview is completed.
A case type.
A view to capture scheduling information.
A service level to ensure timely resolution.

Explanation

Question 112 of 124

1

Which Smart Shape allows you to move the case to a different stage in the life cycle? (Choose One)

Select one of the following:

Explanation

Question 113 of 124

1

When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case ____________. (Choose One)

Select one of the following:

is moved to the operator’s worklist awaiting action
is transferred to the next available operator’s worklist
remains in the queue until the operator commits an action
is moved to the next queue by the operator’s action

Explanation

Question 114 of 124

1

Given the following business requirement, “Once a loan application is complete the case is routed to a group of underwriters for review.” What type of routing is needed to ensure the case is handled by the next available underwriter? (Choose One)

Select one of the following:

Worklist routing
Work queue routing
Workpool routing
Work routing

Explanation

Question 115 of 124

1

When does the Status of a case change when a Work Status change is configured on an Assignment shape? (Choose One)

Select one of the following:

Upon completion of the Assignment
When the Case reaches the Assignment shape and the Assignment Object is Created
On the Connector prior to the Assignment shape
At the start of the Flow (Process) containing the Assignment shape

Explanation

Question 116 of 124

1

Which of these rule types can be used in a flow to direct the processing of a case? (Choose Two)

Select one or more of the following:

Integrator
Assignment
Flow Action
Transformer
When

Explanation

Question 117 of 124

1

Which shape would you use if you wanted the system to automatically choose between multiple outcomes? (Choose One)

Select one of the following:

Assignment
Decision
Subprocess
Utility

Explanation

Question 118 of 124

1

You configure a service level to start with 0 points and adjust assignment urgency to 20 when the goal is reached, another 20 when the deadline is reached, and 50 when the passed deadline event is triggered. You iterate the passed deadline 3 times. How many points will the assignment have on the last iteration of passed deadline.

Select one of the following:

100
140
190
230

Explanation

Question 119 of 124

1

An application allows employees to submit expense reports on a weekly basis. Expense reports must be approved by both employee’s manager and audited by finance. The tasks may be completed in any order, but both must be approved for payment to be made. How do you configure the approvals in the application (Choose One)

Select one of the following:

Configure cascading approval process based on user reporting structure
Configure a case-wide optional process for each approval process
Configure parallel processes for each set of required steps
Configure cascading approval process based on an authority matrix

Explanation

Question 120 of 124

1

An application includes the property ".Employee.Dependent(2).DateOfBirth." The property mode of .Dependent(2) is a _________________. (Choose One)

Select one of the following:

PageList (Field Group List)
PageGroup
ValueList
ValueGroup

Explanation

Question 121 of 124

1

Information about the case data is stored in which page on the Clipboard? (Choose One)

Select one of the following:

pyCaseData
pyWorkCase
pyWorkData
pyWorkPage

Explanation

Question 122 of 124

1

The clipboard is a tool and is unique to each ? (Choose One)

Select one of the following:

case, application
diagnostic, case
client-side, user session
server-side, user session

Explanation

Question 123 of 124

1

You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format. What two validation approaches would you use to meet the validation requirements? (Choose Two)

Select one or more of the following:

Use the read-only option
Use the required option
Define the field type as an integer
Add the word "Required" to the field label
Define the field type as a date only

Explanation

Question 124 of 124

1

An application will use a data page to store user preferences. This page needs to be available to all the cases associated with a single end user. The most appropriate scope for this data page is _______________. (Choose One)

Select one of the following:

Node
Requestor
Shared
Thread

	Created by Braulio Alvarez Valdez almost 5 years ago

Ejemplo braulio

PBHD Ejemplo Braulio

Question 1 of 124

You are creating a case type to process job application for large corporation. Job application for security position require physical assessment in additional to the standard before or after the background check. How do you configure a case type lo achieve the required behavior?

Select one of the following:

Explanation

Question 2 of 124

Select one of the following:

Explanation

Question 3 of 124

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row you must list the manager’s employees and their hire dates. How do you support this request?

Select one of the following:

Explanation

Question 4 of 124

Select one of the following:

Explanation

Question 5 of 124

Select one or more of the following:

Explanation

Question 6 of 124

A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary. Which configuration displays a check box to allow users to select travel insurance only if the itinerary includes a flight?

Select one of the following:

Explanation

Question 7 of 124

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

Select one of the following:

Explanation

Question 8 of 124

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

Select one of the following:

Explanation

Question 9 of 124

A user view includes a list of four urgency options selectable by radio buttons. How do you configure the selection list?

Select one of the following:

Explanation

Question 10 of 124

What are the minimum components of a user interface (UI) action set?

Select one of the following:

Explanation

Question 11 of 124

Your online shopping application servers international customers. You need to define a data page that holds currency rates. All users accessing the application need to use the information. The Scope of this Page should be set to_______________.

Select one of the following:

Explanation

Question 12 of 124

From the left, drag each report into the corresponding report type on the right. REVISAR PREGUNTA 12

Select one of the following:

Explanation

Question 13 of 124

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?

Select one of the following:

Explanation

Question 14 of 124

A requirement states: The tax identification number must contain 10 digits. How do you configure the field to support this requirement?

Select one of the following:

Explanation

Question 15 of 124

Which two configurations do you use to validate the minimum age of a new potential customer in the CollectAccountInformation assignment step? (Choose Two)

Select one or more of the following:

Explanation

Question 16 of 124

An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents a letter and 1 represents a number. Which two configuration options allow you to ensure that a user provides a valid postal code? (Choose Two)

Select one or more of the following:

Explanation

Question 17 of 124

17 DRAG DROP

Select one of the following:

Explanation

Question 18 of 124

Select one of the following:

Explanation

Question 19 of 124

A life insurance company satellite office in various countries . Each satellite office has its own queue, Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner. Which routing approach supports this requirement?

Select one of the following:

Explanation

Question 20 of 124

A hotel booking application allows customers to change rooms after making a reservation. The status of each room in each hotel is stored on a data page sourced from a database table. Which two configuration options do you use to update the database table when a customer changes rooms? (Choose Two)

Select one or more of the following:

Explanation

Question 21 of 124

Select one of the following:

You are creating a case type to process job application for large corporation. Job
application for security position require physical assessment in additional to the standard
before or after the background check.
How do you configure a case type lo achieve the required behavior?

You have created a new report that contains a list of employees, hire dates, and managers.
You have been asked to display each manager in a row. Beneath each manager row you
must list the manager’s employees and their hire dates.
How do you support this request?

A reservation process allows customers to reserve a flight, hotel room, and rental car as
part of a travel itinerary. Which configuration displays a check box to allow users to select
travel insurance only if the itinerary includes a flight?

While testing a form, you need to verify the contents of a data page in memory. Which tool
do you use to view the current contents of the data page?

A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?

A user view includes a list of four urgency options selectable by radio buttons. How do you
configure the selection list?

Your online shopping application servers international customers. You need to define a
data page that holds currency rates. All users accessing the application need to use the
information.
The Scope of this Page should be set to_______________.

You configure a service level to adjust assignment urgency to 100 when the goal interval
lapses. How does the assignment urgency impact the deadline and passed deadline
intervals?

A requirement states: The tax identification number must contain 10 digits.
How do you configure the field to support this requirement?

Which two configurations do you use to validate the minimum age of a new potential
customer in the CollectAccountInformation assignment step? (Choose Two)

An application must validate postal codes for Canadian customers to match the pattern
A1A 1A1, where A represents a letter and 1 represents a number. Which two configuration
options allow you to ensure that a user provides a valid postal code? (Choose Two)

A life insurance company satellite office in various countries . Each satellite office has its
own queue, Company policy require that life insurance underwriting is assignment to office
based on the resident of the policy owner.
Which routing approach supports this requirement?

A hotel booking application allows customers to change rooms after making a reservation.
The status of each room in each hotel is stored on a data page sourced from a database
table.
Which two configuration options do you use to update the database table when a customer
changes rooms? (Choose Two)

A requirement lot a hotel reservation case type states that as customers change their room
selection, the total cost of the reservation updates. How do you satisfy this requirement?

A list report includes columns for purchase requests and regional cost centers. A manager
wants the report to show the total number of purchase requests for each of the regional
cost centers.
How do you configure the report definition?

Which source do you select for a data page that contains the details of single record for a
data type?

While running a process, you notice that a read-only field on a form contains a value.
Which tool allows you to determine if a declare expression was used to calculate the
value?

You are implementing a UI form collecting job applicant information. Users must provide
values to certain fields before submitting the form. Which configuration adds asterisks to
indicate the mandatory fields on the form?

A bookseller maintains a database of more than 10,000 book titles. You have been asked
to configure a form that a allow users to select a book by title.
How do you configure the form?

You are designing a medical claim case type and haw the following requirement: Method
claims must be resolved within 5 days. To meet this requirement you need to set
the___________ in the service level to 5 days.

A door manufacturer offers a finite list of colors on all its doors. As part of the order,
customers can select the color of the door. VER IMAGEN DE EXMEN TEXT