This is a timed quiz.
You have 45 minutes to complete the 20 questions in this quiz.
BCP Stands for?
Business Continuity Plan
Business Continuity Process
Business Center Plan
Business Centre Process
Select when a Call out is Required?
FSL Closed during after-hours
Smart box closed after-hours, FSL Close during after-hours
Customer on hold / no reachable
None of the above
How much time does it take for UPS to make a Call Out?
30 mins
60 mins
90 mins
45 mins
When can we put case on SADC customer Hold?
When part is not available
When customer is not responding
When customer asked for different SW/MW
None of the Answers
If we get a call from UPS for SBD/Critical down cases saying part is not available with in SW/MW, which option should we have to select?
Next Flight Out
NBD Delivery
Carrier express
Any one of the above depending on the scenario
What is OMC Stands for?
Operation Management Center
Overall Management Center
Open Managed Center
Organisational Management Center
Which tool do we use during BCP for part ordering?
EXPO
Easitool
E-Service
If Unisys CE calls to order additional parts different from the original , what do we do?
Order the part as requested by the CE
Connect the call to L1 and ask him to recommend / validate the requested part
Ask more clarifying questions
Reason for a Call out is to be done is?
To assist the CE with the part delivery
To request UPS to open an FSL for parts pick up by CE during AOH
To request technical assistance
If we get a call from customer for part ordering?
Siting Customer Satisfaction proceed to order the part.
Transfer the call to CSC L1 for troubleshooting / validation of the requested part.
Reach Floor support team/SME for advice.
None of these options
Which tool allow us to confirm inventory?
Part Surfer
Material Research
Check Availability option in SFDC
what is the right format to set up a Generic order?
Vendor/ Part number / description
Part / Vendor /description
Part Number only
Part description only
To get an update status on an order which of the following info should be used?
Logistics ID
Case Number
Job number
All of above
BCP has been evoked due to IGSO ( supply chain) and GSEM ( Unisys) down . Which hold code should be used ?
3:33
2:22
1:11
5:55
Which of these not true for a Site Resident CE case ?
Resident CE always log the case
Customer can be point of the case
Case processing doesn't require Block 1 norms
OC team creates the Task
Who is the counter part of Sabya in the Alpharetta OC Team?
Ken Batt
David Ruiz
Nishant CA
Mike Mero
EXPO supports how many parts per order?
3
4
5
7
Federal Account Tasks can be identified by?
Looking at Region and District in the task
Looking at the SDI
Looking for the required info in POA
CE No Show during OOH will be handled by?
OMC Team
GFO Team
OC Team
Available Duty Manager
For the US postal code 98802 which FSL would be the closest one?
C2GR
C2EV
C2EZ
