PEGA PCBA low-code app builder

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Question 1 of 65

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Drag an answer into the correct orange point.

Customer

Customer service agent

Agent portal

Customer web portal

Explanation

Question 2 of 65

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Drag an answer into the correct orange point.

Customer

Customer web portal

mailing address

Postal service

Explanation

Question 3 of 65

In Pega Platform, a user environment is also known as a workspace or studio.

Select one of the following:

True
False

Explanation

Question 4 of 65

How does the Pega approach to application development differ from traditional application development? Drag the development approach into the correct description box.

Drag an answer into the correct orange point.

Traditional development

Pega low-code development

Pega low-code development 1

Pega low-code development 2

Pega low-code development 3

Explanation

Question 5 of 65

What is a benefit of Pega low-code development?

Select one of the following:

Pega makes low-code development easy for very simple applications only.
The Pega user interface allows only low-code users to build applications.
The Pega low-code development tools create the code for you.
Pega low-code development increases both productivity and IT involvement.

Explanation

Question 6 of 65

Drag the studio name on the left to the correct description on the right.

Drag an answer into the correct orange point.

Prediction studio

Admin studio

Dev studio

App studio 1

App studio 2

App studio 3

Explanation

Question 7 of 65

Which three authoring workspaces are found in Pega Platform? (Choose Three)

Select one or more of the following:

Dev Studio
Access Manager
App Studio
Data Studio
Admin Studio

Explanation

Question 8 of 65

App Studio is a development workspace designed for business analysts and front-end developers.

Select one of the following:

True
False

Explanation

Question 9 of 65

Choose the correct statement.

Select one of the following:

A case type is a case instance, which represents work that delivers a meaningful outcome.
An abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.

Explanation

Question 10 of 65

Choose the correct statement.

Select one or more of the following:

Stages are the first level of organizing your work in a case.
Processes are the first level of organizing your work in a case. You then organize your work by using stages.

Explanation

Question 11 of 65

Choose the correct statement.

Select one or more of the following:

Processes contain a series of steps or tasks.
Processes contain a series of stages.

Explanation

Question 12 of 65

Choose the correct statement.

Select one or more of the following:

A step is an action that can be performed by the system only.
A step is an action or task performed by the system or users.
A step is an action that can be performed by users only.

Explanation

Question 13 of 65

A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.

Drag an answer into the correct orange point.

Describe damage

Claim review

Inspect vehicle

Send payments

Explanation

Question 14 of 65

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Drag an answer into the correct orange point.

Multi-step form

Other use case

Multi-step form.

Other use case.

Explanation

Question 15 of 65

Which of the following statements are true about draft mode? (Choose Two)

Select one or more of the following:

Draft mode is automatically switched off when you save a case if the case processes have no errors.
Never use draft mode when testing your application.
You can check the run-time behavior of your case by running the process, even if the process contains errors.
Draft mode flows will run in a production environment.

Explanation

Question 16 of 65

Case life cycle design is a model to and _.

Select one or more of the following:

define the user interface appearance
define a structure to create, process, and resolve work
define how work is completed for each specific customer request
define processes and steps to implement the three necessary stages of work

Explanation

Question 17 of 65

Which of the following scenarios leverages case life cycle design?

Select one of the following:

An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application
A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.
A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.

Explanation

Question 18 of 65

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)

Select one or more of the following:

Add a Change Stage step.
Configure the stage to resolve the case in the stage properties panel.
While running a case, use the Actions menu to change the stage.
Configure automatic stage transitioning in the stage contextual property panel.

Explanation

Question 19 of 65

When modeling the life cycle of a case, stages represent a _ or a ___.

Select one or more of the following:

time period for a process to complete
subset of data used to resolve a case
transfer of authority
significant change in the status of a case

Explanation

Question 20 of 65

When modeling the life cycle of a case, alternate stages _ and ______.

Select one or more of the following:

can be sequenced into primary stages
represent exceptions to the normal course of events
represent a separate, but related, business transaction
can be reached by user action at runtime only

Explanation

Question 21 of 65

You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?

Drag an answer into the correct orange point.

Open

Pending-Qualification

Pending-Fulfillment

Resolved-completed

Explanation

Question 22 of 65

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?

Select one of the following:

A Collect Information step where new employees enter their full name, start date, manager, and department
An Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee
A process where new employees enroll in benefits
A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee

Explanation

Question 23 of 65

What type of step typically requires contextual instructions?

Select one of the following:

Collect Information
Create case
Send email
Change stage

Explanation

Question 24 of 65

Adding instructions to a step _____________________________

Select one of the following:

defines the step.
describes the business value of the step.
describes to users the action to take in a step.
instructs an application developer how to build the step.

Explanation

Question 25 of 65

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

Select one of the following:

Case status cannot update automatically.
Case status updates at the beginning of the step.
Case status updates at the end of the process containing the step.
Case status updates at the end of the step.

Explanation

Question 26 of 65

Which is a benefit of using multi-step forms?

Select one of the following:

Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process

Explanation

Question 27 of 65

In which situation is it appropriate to use a multi-step form?

Select one of the following:

A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
An expense report must be reviewed by an employee’s manager, senior manager, and director.
A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.

Explanation

Question 28 of 65

When you configure a multi-step form, where do you identify the navigation template?

Select one of the following:

At the case level
At the stage level
At the assignment level
At the process level

Explanation

Question 29 of 65

Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.

Drag an answer into the correct orange point.

Process goal 2 days, dead line 3 days

Step escalation

Step goal one day

Explanation

Question 30 of 65

The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?

Select one of the following:

Explanation

Question 31 of 65

The goal milestone in a service-level agreement defines that amount of time ___________.

Select one of the following:

allowed before an assignment is considered overdue
allowed for users to advance to the next stage
in which the case or step must be completed
in which the case or step should be completed

Explanation

Question 32 of 65

The primary purpose of a service-level agreement is to __________.

Select one of the following:

generate service-level reports
automatically change assignment status
help ensure timely completion of work
assign cases to the appropriate case worker

Explanation

Question 33 of 65

You use the field type to identify the type of information that is stored in the system

Select one of the following:

True
False

Explanation

Question 34 of 65

Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.

Drag an answer into the correct orange point.

Test (Single line)

Text (Single line) - 2

Integer

Currency

Picklist

Explanation

Question 35 of 65

Which statement best describes the factors you should consider before creating a view?

Select one of the following:

Consider what color scheme is appropriate for this view.
Consider what fields the users must see on screen, how users enter values, and whether users can modify or only read the values.
Consider the user type and how best to contact them.
Consider whether users can modify or only read the values in the fields.

Explanation

Question 36 of 65

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

Select one of the following:

Picklist
Text (paragraph)
User reference
Boolean

Explanation

Question 37 of 65

An Applicant case captures the language skills of a candidate. What type of field do you configure for users to enter language skills?

Select one of the following:

Attachment
Text (single line or paragraph)
Location

Explanation

Question 38 of 65

To configure user views, you can add existing fields to the user view and _________________.

Select one of the following:

add instructions to an assignment
create a table with field names
reuse saved views

Explanation

Question 39 of 65

Which two statements identify a benefit of using calculated fields? (Choose Two)

Select one or more of the following:

Calculations update user form content when user complete a step.
Calculations reduce mistakes by avoiding the need for manual computation of values.
Calculated fields are indicated to users with a special character.
Calculations automatically update fields whenever input values change.

Explanation

Question 40 of 65

Which two of the following are use cases for calculated fields configured with functions? (Choose Two)

Select one or more of the following:

A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.
A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields.
An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.
A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list.

Explanation

Question 41 of 65

Fill the blank spaces to complete the text.

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations.
.SubTotal .Tax .ProcessingFee

Explanation

Question 42 of 65

What two items describe the function of a calculation network? (Choose Two)

Select one or more of the following:

Update all relevant fields whenever a value changes.
Determine the calculation function for a group of fields.
Identify the relationship between fields.
Automatically configure custom calculations.

Explanation

Question 43 of 65

You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:

Drag an answer into the correct orange point.

Feedback

Products

Customer2

Preference

Explanation

Question 44 of 65

Drag and drop each use case on the right into the dropbox for the most appropriate data relationship type.

Drag an answer into the correct orange point.

Vehicle information for an insurance 1

Primary driver on a insurance form 2

Display hotel names,rating &price 1

Scheduling information for each candida1

Job applicants work history

Explanation

Question 45 of 65

You have an airline reservation case type that displays various flight options. Users can see potential flights, which are identified by the flight number, airport codes, and the flight price. The case type also displays the flight that you select.
Which options are data objects, and which are individual fields?

Drag an answer into the correct orange point.

Price1

Flight number

Airport codes

Potential flights

Explanation

Question 46 of 65

You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?

Drag an answer into the correct orange point.

Support request

Customer

Credit card1

Address2

Explanation

Question 47 of 65

Drag the sourcing option on the right to the blank rectangle next to the appropriate data object description.

Drag an answer into the correct orange point.

Pega platform system of record

External system of record

No system of record

Explanation

Question 48 of 65

Which statement about single record and multiple record data relationships is true?

Select one of the following:

A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
A single record data relationship stores data, but a multiple record data relationsip does not.
A single record data relationship establishes a single entity grouping together related fields, while a multiple record data relationship establishes a list of entities grouping together related fields.
A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

Explanation

Question 49 of 65

In a loan request application, candidates must enter their addresses from the past 10 years. What field types do you configure to collect this information?

Select one of the following:

Fancy field
Single record data relationship
A series of single-line text fields
Multiple record data relationship

Explanation

Question 50 of 65

You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?

Select one of the following:

Configure a Products data object with a local system of record and add your data records to the Products data object.
Create a case view with fields for the product and product attributes
Create a Products picklist that contains the list of products and attributes.
Connect your application to an external database that contains product information.

Explanation

Question 51 of 65

Which of the following statements correctly describes data views?

Select one of the following:

Data views are not configurable with a new data source
Data views identify how to obtain data from a system of record.
Data views identify how to render a user form.
Data views are only available when Pega is the system of record.

Explanation

Question 52 of 65

How is a data record different from a data object?

Select one of the following:

A new data record generally does not impact the business process whereas a change to a data object generally does impact the business process.
A new data record impacts the business process and a new data object only impacts the system of record.
A change to a data record requires a new case type and a change to a data object requires a new business process.
A customer data record includes the customer name, email and phone number data objects.

Explanation

Question 53 of 65

How do data records relate to an application?

Select one of the following:

Data records provide access to data that is used to process cases but is not part of an application.
Data records and data objects share the same role, which is to provide structure for data views.
Data records must be stored using a database table for local data storage.
Data records direct how an assignment moves forward.

Explanation

Question 54 of 65

In a Vendor ❌ , a ❌ contains values for the vendor ID, vendor name, and vendor address. The ❌ links the vendor data to an external system of record.

Drag and drop to complete the text.

DATA OBJECT

DATA RECORD

DATA VIEW

Explanation

Question 55 of 65

How does assignment routing improve efficiency?

Select one of the following:

By assigning work to the currently available party
By assigning work to the party in the appropriate time zone
By assigning work to the most senior party in a work group
By assigning work to the most appropriate parties

Explanation

Question 56 of 65

Drag and drop the description to the correct routing option.

Drag an answer into the correct orange point.

Current user

Specific user (work list)

Work queue

Explanation

Question 57 of 65

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?

Select one of the following:

Route the assignment to the user.
Route the assignment to the user’s work queue.
Route the assignment to the user’s work group.
Route the assignment to the user’s manager.

Explanation

Question 58 of 65

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?

Select one of the following:

Route the assignment based on an appraiser role.
Route the assignment to the correct work queue based on business logic.
Route the assignment based on appraiser skills.
It is not possible to support this requirement. The router must define a specific work queue.

Explanation

Question 59 of 65

A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. If the leave of absence is approved, the employee receives a confirmation email. How do you support this use case?

Select one of the following:

Configure an Approval step to route to a specific user. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.
Configure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.
Configure an Approval step to route to a specific user. Enable email approval.
Configure an Approval step to route using business logic. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.

Explanation

Question 60 of 65

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)

Select one or more of the following:

Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.
Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.

Explanation

Question 61 of 65

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate for the job. If the applicant is qualified, they are approved and proceed to the next step, where a member of HR schedules a phone interview. If the applicant is unqualified, the application is rejected. How do you configure an Approve/Reject step to satisfy this requirement? Drag the value to the correct configuration field.

Drag an answer into the correct orange point.

Work queue

Continue

Resolved

Explanation

Question 62 of 65

Selecting the Owner participant sends correspondence to the product owner.

Select one of the following:

True
False

Explanation

Question 63 of 65

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?

Select one of the following:

Enable assignment notifications for the case type.
Compose email notifications in the assignments.
After the assignment, add a Send Email step.
Before the assignment, add a Send Email step.

Explanation

Question 64 of 65

Which two statements identify why you automate correspondence? (Choose Two)

Select one or more of the following:

Automating correspondence allows you to advance the case.
Automating correspondence allows for sending consistent information to users.
Automating correspondence allows you to send timely communication.
Automating correspondence keeps all interested parties informed of the current case status.

Explanation

Question 65 of 65

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?

Select one of the following:

Include a link to the organization's website page so the user can log in and view their loan information.
Add placeholder text for the applicant's name, loan office, and amount.
Add the applicant's name, loan office, and loan amount properties.
Copy values into the email for the applicant name, loan office, and loan amount.

Explanation

Check answer

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	Created by Carlos Pomar almost 6 years ago

Pega Certified Business Arquitect Quiz on PEGA PCBA low-code app builder, created by Carlos Pomar on 13/01/2021.

PEGA PCBA low-code app builder

PEGA PCBA low-code app builder

Question 1 of 65

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Drag an answer into the correct orange point.

Explanation

Question 2 of 65

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Drag an answer into the correct orange point.

Explanation

Question 3 of 65

In Pega Platform, a user environment is also known as a workspace or studio.

Select one of the following:

Explanation

Question 4 of 65

How does the Pega approach to application development differ from traditional application development? Drag the development approach into the correct description box.

Drag an answer into the correct orange point.

Explanation

Question 5 of 65

What is a benefit of Pega low-code development?

Select one of the following:

Explanation

Question 6 of 65

Drag the studio name on the left to the correct description on the right.

Drag an answer into the correct orange point.

Explanation

Question 7 of 65

Which three authoring workspaces are found in Pega Platform? (Choose Three)

Select one or more of the following:

Explanation

Question 8 of 65

App Studio is a development workspace designed for business analysts and front-end developers.

Select one of the following:

Explanation

Question 9 of 65

Choose the correct statement.

Select one of the following:

Explanation

Question 10 of 65

Choose the correct statement.

Select one or more of the following:

Explanation

Question 11 of 65

Choose the correct statement.

Select one or more of the following:

Explanation

Question 12 of 65

Choose the correct statement.

Select one or more of the following:

Explanation

Question 13 of 65

Drag an answer into the correct orange point.

Explanation

Question 14 of 65

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Drag an answer into the correct orange point.

Explanation

Question 15 of 65

Which of the following statements are true about draft mode? (Choose Two)

Select one or more of the following:

Explanation

Question 16 of 65

Case life cycle design is a model to ______________ and _______________.

Select one or more of the following:

Explanation

Question 17 of 65

Which of the following scenarios leverages case life cycle design?

Select one of the following:

Explanation

Question 18 of 65

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)

Select one or more of the following:

Explanation

Question 19 of 65

When modeling the life cycle of a case, stages represent a _______________ or a _________________.

Select one or more of the following:

Explanation

Question 20 of 65

When modeling the life cycle of a case, alternate stages _______ and ____________.

Case life cycle design is a model to and _.

When modeling the life cycle of a case, stages represent a _ or a ___.

When modeling the life cycle of a case, alternate stages _ and ______.