Anthony Schulmeister
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Hardware Support Exam Ch 19, 20, 21 Mike Haine's class University of Akron

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Anthony Schulmeister
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Hardware Support Exam Ch 19, 20, 21

Question 1 of 71

1

Notebooks use the same technology as desktops except they use less power and take up less space.

Select one of the following:

  • True
  • False

Explanation

Question 2 of 71

1

Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.

Select one of the following:

  • True
  • False

Explanation

Question 3 of 71

1

In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.

Select one of the following:

  • True
  • False

Explanation

Question 4 of 71

1

Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.

Select one of the following:

  • True
  • False

Explanation

Question 5 of 71

1

A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.

Select one of the following:

  • True
  • False

Explanation

Question 6 of 71

1

Which of the following is true about notebooks, netbooks, and all-in-one computers?

Select one of the following:

  • all-in-one computers have the computer case and keyboard built together

  • a tablet PC is just another name for a notebook computer

  • notebooks are always less powerful than desktops

  • netbooks have fewer features than notebooks

Explanation

Question 7 of 71

1

Which type of port is NOT likely to be seen on newer notebook computers?

Select one of the following:

  • SD card slot

  • dial-up modem

  • Ethernet

  • HDMI

Explanation

Question 8 of 71

1

Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?

Select one of the following:

  • they are faster

  • they are more compact

  • they use more power

  • parts are more generic

Explanation

Question 9 of 71

1

Which of the following is NOT true about notebook computers?

Select one of the following:

  • different models have unique cases

  • components tend to not be interchangeable

  • on all models, the hard drive is always in the same place

  • they use less power than desktops

Explanation

Question 10 of 71

1

Which of the following is true about notebook computer software?

Select one of the following:

  • the OS is preinstalled at the factory

  • they use a standard version of the OS

  • you can buy off-the-shelf diagnostic software

  • no drivers are required for notebook devices

Explanation

Question 11 of 71

1

Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?

Select one of the following:

  • on an SD card that comes with the notebook

  • in a recovery partition on the hard drive

  • from a removable drive you order from the manufacturer

  • by special-ordering a new C: drive from the manufacturer

Explanation

Question 12 of 71

1

Which of the following is NOT among the guidelines for handling and caring for a notebook computer?

Select one of the following:

  • don’t hold a notebook by the lid

  • make sure the network location is Public before connecting to the Internet

  • don’t leave a notebook in a cold or hot car

  • when traveling, pack the notebook tightly in a suitcase, between soft clothing

Explanation

Question 13 of 71

1

Which of the following is NOT a typical button or key combination function on a notebook computer?

Select one of the following:

  • screen brightness

  • CPU speed

  • dual displays

  • Wi-Fi on/off

Explanation

Question 14 of 71

1

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?

Select one of the following:

  • PC Card

  • CardBus

  • ExpressCard

  • NoteCard

Explanation

Question 15 of 71

1

Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?

Select one of the following:

  • S4

  • S3

  • S2

  • S1

Explanation

Question 16 of 71

1

Under what circumstance should you always return a notebook to the manufacturer?

Select one of the following:

  • for serious repairs and it is under warranty

  • when you want to add memory

  • if you need to replace the hard drive

  • to use an external device in place of the failed component

Explanation

Question 17 of 71

1

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?

Select one of the following:

  • connect it to a port replicator, if available

  • back up data if the computer is working

  • remove cards and disconnect external devices

  • remove the battery and unplug the AC adapter

Explanation

Question 18 of 71

1

Which type of memory are you likely to find in today’s laptops?

Select one of the following:

  • DDR3 RIMMs

  • DDR2 SIMMS

  • DDR3 SO-DIMMS

  • Rambus SIMMs

Explanation

Question 19 of 71

1

Which type of hard drive is most likely found in a notebook computer?

Select one of the following:

  • 5.25” FD

  • 3.5” PATA

  • 1” IDE

  • 2.5” SATA

Explanation

Question 20 of 71

1

Which of the following is NOT true about working on a notebook computer in general?

Select one of the following:

  • you should follow the same ESD precautions as on desktops

  • once you’ve learned to service one, it’s the same for all notebooks

  • you need different tools than you need for desktop maintenance

  • on newer notebooks, hard drive replacement is fairly easy

Explanation

Question 21 of 71

1

Which of the following is true about expansion cards in a notebook computer?

Select one of the following:

  • most use standard PCI Express slots but not PCI slots

  • Mini PCI Express cards are bigger than Mini PCI cards

  • you may be able to replace an expansion card without extensive disassembly

  • all Wi-Fi cards are built-in and cannot be replaced

Explanation

Question 22 of 71

1

Which of the following is true about replacing the processor on a notebook computer?

Select one of the following:

  • notebook processors don’t need thermal compound

  • you’ll need a soldering iron for most notebooks

  • notebook processors will typically have a heatsink and fan

  • the same sockets are used by most desktop computers

Explanation

Question 23 of 71

1

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?

Select one of the following:

  • connect it to an external monitor

  • replace the video card with a known good one

  • replace the LCD panel with a known good one

  • connect the LCD panel to another working notebook

Explanation

Question 24 of 71

1

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?

Select one of the following:

  • the keyboard is damaged and needs to be replaced

  • NumLock is on, make sure it is turned off

  • the trackpad is causing incorrect characters to be entered

  • the LCD panel is displaying the wrong login data

Explanation

Question 25 of 71

1

Which of the following is NOT a consideration for a flickering or dim video display?

Select one of the following:

  • verify Windows settings

  • adjust the LCD brightness

  • adjust the refresh rate

  • no drivers are installed

Explanation

Question 26 of 71

1

You usually install an OS on a mobile device using a USB device or SD-card

Select one of the following:

  • True
  • False

Explanation

Question 27 of 71

1

The Android OS is based on Linux

Select one of the following:

  • True
  • False

Explanation

Question 28 of 71

1

iOS was developed by and continues to be maintained by a consortium of companies

Select one of the following:

  • True
  • False

Explanation

Question 29 of 71

1

A setting called airplane mode lowers the output power of the Wi-Fi and Bluetooth antennas allowing these networks to function, but at a reduced range.

Select one of the following:

  • True
  • False

Explanation

Question 30 of 71

1

VMs running under a Type 1 hypervisor are isolated from each other

Select one of the following:

  • True
  • False

Explanation

Question 31 of 71

1

Which of the following is based on open source code?

Select one of the following:

  • Android

  • Blackberry

  • Windows Phone

  • iOS

Explanation

Question 32 of 71

1

Which company acquired Android code in 2005 and has a leadership role in its development?

Select one of the following:

  • Apple

  • Symbian

  • Google

  • Yahoo

Explanation

Question 33 of 71

1

What must you do before using a new iPad or iPod touch?

Select one of the following:

  • register it

  • activate it

  • install iOS on it

  • install iTunes on it

Explanation

Question 34 of 71

1

What does jailbreaking do?

Select one of the following:

  • Allows you to download games for free from Google Play

  • Allows you download music for free from iTunes

  • give you administrative privileges to Android

  • give you root privileges to iOS

Explanation

Question 35 of 71

1

Which of the following is a screen that uses electrodes that sense the conductive properties of skin?

Select one of the following:

  • dual-touch screen

  • capacitive touch screen

  • pressure-sensing screen

  • resistive touch screen

Explanation

Question 36 of 71

1

If you want to be able to wear gloves while using a smart phone, which screen technology will work?

Select one of the following:

  • capacitive touch screen

  • iPod touch screen

  • resistive touch screen

  • retina display touch screen

Explanation

Question 37 of 71

1

A SIM card is used for which of the following?

Select one of the following:

  • holding data related to your cellular carrier

  • holding your iTunes music information

  • controlling the sensitivity of your touch screen

  • backing up your data and applications

Explanation

Question 38 of 71

1

Which type of device is most likely to have a slot for an SD card?

Select one of the following:

  • iPod Touch

  • Android smart phone

  • iPhone

  • iPad

Explanation

Question 39 of 71

1

What is the accelerometer used for in mobile devices?

Select one of the following:

  • adjusting the screen orientation

  • geotracking

  • synchronizing data

  • locating the nearest cell tower

Explanation

Question 40 of 71

1

Which component on a smart phone requires pairing with another device?

Select one of the following:

  • GPS

  • WiFi

  • Bluetooth

  • SIM card

Explanation

Question 41 of 71

1

Which of the following is NOT a function provided by iTunes for iOS devices?

Select one of the following:

  • sync data to your computer

  • install iOS updates

  • back up data on Apple web sites

  • restore from backup

Explanation

Question 42 of 71

1

What should you configure on an iOS device if you want your data erased after ten failed logon attempts?

Select one of the following:

  • Lock Screen

  • Remote Wipe

  • iOS Locator

  • Passcode Lock

Explanation

Question 43 of 71

1

What can you do if you want to obtain administrator privileges to an Android device?

Select one of the following:

  • delete the normal user account

  • logon as Admin

  • root the device

  • reboot into recovery mode

Explanation

Question 44 of 71

1

Which type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?

Select one of the following:

  • server-side

  • client-side

  • fat-client

  • type-2

Explanation

Question 45 of 71

1

The delegation of server-side virtualization to a third party is referred to as which of the following?

Select one of the following:

  • zero client infrastructure

  • cloud computing

  • presentation virtualization

  • App-V

Explanation

Question 46 of 71

1

Which of the following is true of a Type 1 hypervisor?

Select one of the following:

  • typically used on desktops and laptops

  • VirtualBox is an example

  • called bare-metal hypervisor

  • installs as an application

Explanation

Question 47 of 71

1

For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.

Select one of the following:

  • True
  • False

Explanation

Question 48 of 71

1

The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear

Select one of the following:

  • True
  • False

Explanation

Question 49 of 71

1

Laser printers automatically calibrate themselves periodically

Select one of the following:

  • True
  • False

Explanation

Question 50 of 71

1

If a user complains that a printer is not printing, the problem always lies with the printer itself.

Select one of the following:

  • True
  • False

Explanation

Question 51 of 71

1

If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.

Select one of the following:

  • True
  • False

Explanation

Question 52 of 71

1

____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.

Select one of the following:

  • Inkjet

  • Thermal

  • Dye-sublimation

  • Laser

Explanation

Question 53 of 71

1

A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.

Select one of the following:

  • REt

  • REx

  • VART

  • eRT

Explanation

Question 54 of 71

1

____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.

Select one of the following:

  • Laser

  • Dye-sublimation

  • Thermal

  • Inkjet

Explanation

Question 55 of 71

1

____ transfer printers use a ribbon that contains wax-based ink.

Select one of the following:

  • Inkjet

  • Laser

  • Thermal

  • Dye-sublimation

Explanation

Question 56 of 71

1

How is a network printer identified on the network?

Select one of the following:

  • by its MAC address

  • by its IP address

  • by the manufacturer name

  • by a 16-bit built-in identifier

Explanation

Question 57 of 71

1

Automatically printing on both sides of the page is called ____ printing.

Select one of the following:

  • duplex

  • simplex

  • duo

  • complex

Explanation

Question 58 of 71

1

A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.

Select one of the following:

  • network

  • shared

  • remote

  • local

Explanation

Question 59 of 71

1

A dedicated device or computer called a print ____ can control several printers connected to a network.

Select one of the following:

  • queue

  • server

  • manager

  • client

Explanation

Question 60 of 71

1

When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.

Select one of the following:

  • .xps

  • .pdf

  • xml

  • .doc

Explanation

Question 61 of 71

1

To know the IP address of a network printer, direct the printer to print a ____ page.

Select one of the following:

  • consumables

  • configuration

  • menu map

  • device

Explanation

Question 62 of 71

1

____ is a language used to communicate how a page is to print and was developed by Adobe Systems.

Select one of the following:

  • PCL

  • JCL

  • PostScript

  • GDI

Explanation

Question 63 of 71

1

What is the process called when Windows receives a print job from an application and places the job in a print queue?

Select one of the following:

  • banking

  • spooling

  • storing

  • pooling

Explanation

Question 64 of 71

1

What is the first thing you should do to get toner dust off your clothes?

Select one of the following:

  • clean immediately with hot water

  • use a hot hair dryer to blow it off

  • throw the clothes in the dryer set on high heat

  • use a can of compressed air to blow off the toner

Explanation

Question 65 of 71

1

Which of the following is true regarding cleaning a printer?

Select one of the following:

  • for best results, use ammonia-based cleaners

  • use compressed air to blow out loose toner

  • wipe the rollers on a laser printer with a dry cloth

  • use an antistatic vacuum cleaner to pick up toner

Explanation

Question 66 of 71

1

How do you know if a printer needs routine maintenance?

Select one of the following:

  • the number of days since the last maintenance

  • the printer stops working if the maintenance period has expired

  • the number of pages the printer has printed since the last maintenance

  • the LED display shows the number of days before maintenance is required

Explanation

Question 67 of 71

1

Before replacing an image drum, what should you do first?

Select one of the following:

  • unplug it and allow the printer to cool down

  • send several test pages to the printer right before replacing the drum

  • empty the paper tray

  • reset the printer to factory defaults

Explanation

Question 68 of 71

1

What can you do to improve a printer’s performance?

Select one of the following:

  • replace the CPU

  • increase the memory

  • install a larger paper tray

  • replace the toner cartridge

Explanation

Question 69 of 71

1

Which of the following is a program embedded in firmware that manages print jobs?

Select one of the following:

  • print spooler

  • print server

  • printer cache

  • printer proxy

Explanation

Question 70 of 71

1

Which of the following should you check to verify the port a printer is using is enabled and working?

Select one of the following:

  • Print logger

  • System Monitor

  • Resource Monitor

  • Device Manager

Explanation

Question 71 of 71

1

What tool can you use to stop and restart the Windows print spooler?

Select one of the following:

  • Service console

  • Task Manager

  • Performance Monitor

  • MSConfig

Explanation

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