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Hardware Support Exam Ch 19, 20, 21
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Questions in this quiz (71)
1Notebooks use the same technology as desktops except they use less power and take up less space.
- ATrue
- BFalse
2Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.
- ATrue
- BFalse
3In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.
- ATrue
- BFalse
4Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.
- ATrue
- BFalse
5A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.
- ATrue
- BFalse
6Which of the following is true about notebooks, netbooks, and all-in-one computers?
- Aall-in-one computers have the computer case and keyboard built together
- Ba tablet PC is just another name for a notebook computer
- Cnotebooks are always less powerful than desktops
- Dnetbooks have fewer features than notebooks
7Which type of port is NOT likely to be seen on newer notebook computers?
- ASD card slot
- Bdial-up modem
- CEthernet
- DHDMI
8Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?
- Athey are faster
- Bthey are more compact
- Cthey use more power
- Dparts are more generic
9Which of the following is NOT true about notebook computers?
- Adifferent models have unique cases
- Bcomponents tend to not be interchangeable
- Con all models, the hard drive is always in the same place
- Dthey use less power than desktops
10Which of the following is true about notebook computer software?
- Athe OS is preinstalled at the factory
- Bthey use a standard version of the OS
- Cyou can buy off-the-shelf diagnostic software
- Dno drivers are required for notebook devices
11Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?
- Aon an SD card that comes with the notebook
- Bin a recovery partition on the hard drive
- Cfrom a removable drive you order from the manufacturer
- Dby special-ordering a new C: drive from the manufacturer
12Which of the following is NOT among the guidelines for handling and caring for a notebook computer?
- Adon’t hold a notebook by the lid
- Bmake sure the network location is Public before connecting to the Internet
- Cdon’t leave a notebook in a cold or hot car
- Dwhen traveling, pack the notebook tightly in a suitcase, between soft clothing
13Which of the following is NOT a typical button or key combination function on a notebook computer?
- Ascreen brightness
- BCPU speed
- Cdual displays
- DWi-Fi on/off
14Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?
- APC Card
- BCardBus
- CExpressCard
- DNoteCard
15Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?
- AS4
- BS3
- CS2
- DS1
16Under what circumstance should you always return a notebook to the manufacturer?
- Afor serious repairs and it is under warranty
- Bwhen you want to add memory
- Cif you need to replace the hard drive
- Dto use an external device in place of the failed component
17Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?
- Aconnect it to a port replicator, if available
- Bback up data if the computer is working
- Cremove cards and disconnect external devices
- Dremove the battery and unplug the AC adapter
18Which type of memory are you likely to find in today’s laptops?
- ADDR3 RIMMs
- BDDR2 SIMMS
- CDDR3 SO-DIMMS
- DRambus SIMMs
19Which type of hard drive is most likely found in a notebook computer?
- A5.25” FD
- B3.5” PATA
- C1” IDE
- D2.5” SATA
20Which of the following is NOT true about working on a notebook computer in general?
- Ayou should follow the same ESD precautions as on desktops
- Bonce you’ve learned to service one, it’s the same for all notebooks
- Cyou need different tools than you need for desktop maintenance
- Don newer notebooks, hard drive replacement is fairly easy
21Which of the following is true about expansion cards in a notebook computer?
- Amost use standard PCI Express slots but not PCI slots
- BMini PCI Express cards are bigger than Mini PCI cards
- Cyou may be able to replace an expansion card without extensive disassembly
- Dall Wi-Fi cards are built-in and cannot be replaced
22Which of the following is true about replacing the processor on a notebook computer?
- Anotebook processors don’t need thermal compound
- Byou’ll need a soldering iron for most notebooks
- Cnotebook processors will typically have a heatsink and fan
- Dthe same sockets are used by most desktop computers
23What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?
- Aconnect it to an external monitor
- Breplace the video card with a known good one
- Creplace the LCD panel with a known good one
- Dconnect the LCD panel to another working notebook
24What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?
- Athe keyboard is damaged and needs to be replaced
- BNumLock is on, make sure it is turned off
- Cthe trackpad is causing incorrect characters to be entered
- Dthe LCD panel is displaying the wrong login data
25Which of the following is NOT a consideration for a flickering or dim video display?
- Averify Windows settings
- Badjust the LCD brightness
- Cadjust the refresh rate
- Dno drivers are installed
26You usually install an OS on a mobile device using a USB device or SD-card
- ATrue
- BFalse
27The Android OS is based on Linux
- ATrue
- BFalse
28iOS was developed by and continues to be maintained by a consortium of companies
- ATrue
- BFalse
29A setting called airplane mode lowers the output power of the Wi-Fi and Bluetooth antennas allowing these networks to function, but at a reduced range.
- ATrue
- BFalse
30VMs running under a Type 1 hypervisor are isolated from each other
- ATrue
- BFalse
31Which of the following is based on open source code?
- AAndroid
- BBlackberry
- CWindows Phone
- DiOS
32Which company acquired Android code in 2005 and has a leadership role in its development?
- AApple
- BSymbian
- CGoogle
- DYahoo
33What must you do before using a new iPad or iPod touch?
- Aregister it
- Bactivate it
- Cinstall iOS on it
- Dinstall iTunes on it
34What does jailbreaking do?
- AAllows you to download games for free from Google Play
- BAllows you download music for free from iTunes
- Cgive you administrative privileges to Android
- Dgive you root privileges to iOS
35Which of the following is a screen that uses electrodes that sense the conductive properties of skin?
- Adual-touch screen
- Bcapacitive touch screen
- Cpressure-sensing screen
- Dresistive touch screen
36If you want to be able to wear gloves while using a smart phone, which screen technology will work?
- Acapacitive touch screen
- BiPod touch screen
- Cresistive touch screen
- Dretina display touch screen
37A SIM card is used for which of the following?
- Aholding data related to your cellular carrier
- Bholding your iTunes music information
- Ccontrolling the sensitivity of your touch screen
- Dbacking up your data and applications
38Which type of device is most likely to have a slot for an SD card?
- AiPod Touch
- BAndroid smart phone
- CiPhone
- DiPad
39What is the accelerometer used for in mobile devices?
- Aadjusting the screen orientation
- Bgeotracking
- Csynchronizing data
- Dlocating the nearest cell tower
40Which component on a smart phone requires pairing with another device?
- AGPS
- BWiFi
- CBluetooth
- DSIM card
41Which of the following is NOT a function provided by iTunes for iOS devices?
- Async data to your computer
- Binstall iOS updates
- Cback up data on Apple web sites
- Drestore from backup
42What should you configure on an iOS device if you want your data erased after ten failed logon attempts?
- ALock Screen
- BRemote Wipe
- CiOS Locator
- DPasscode Lock
43What can you do if you want to obtain administrator privileges to an Android device?
- Adelete the normal user account
- Blogon as Admin
- Croot the device
- Dreboot into recovery mode
44Which type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?
- Aserver-side
- Bclient-side
- Cfat-client
- Dtype-2
45The delegation of server-side virtualization to a third party is referred to as which of the following?
- Azero client infrastructure
- Bcloud computing
- Cpresentation virtualization
- DApp-V
46Which of the following is true of a Type 1 hypervisor?
- Atypically used on desktops and laptops
- BVirtualBox is an example
- Ccalled bare-metal hypervisor
- Dinstalls as an application
47For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.
- ATrue
- BFalse
48The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear
- ATrue
- BFalse
49Laser printers automatically calibrate themselves periodically
- ATrue
- BFalse
50If a user complains that a printer is not printing, the problem always lies with the printer itself.
- ATrue
- BFalse
51If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.
- ATrue
- BFalse
52____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
- AInkjet
- BThermal
- CDye-sublimation
- DLaser
53A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.
- AREt
- BREx
- CVART
- DeRT
54____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.
- ALaser
- BDye-sublimation
- CThermal
- DInkjet
55____ transfer printers use a ribbon that contains wax-based ink.
- AInkjet
- BLaser
- CThermal
- DDye-sublimation
56How is a network printer identified on the network?
- Aby its MAC address
- Bby its IP address
- Cby the manufacturer name
- Dby a 16-bit built-in identifier
57Automatically printing on both sides of the page is called ____ printing.
- Aduplex
- Bsimplex
- Cduo
- Dcomplex
58A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.
- Anetwork
- Bshared
- Cremote
- Dlocal
59A dedicated device or computer called a print ____ can control several printers connected to a network.
- Aqueue
- Bserver
- Cmanager
- Dclient
60When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.
- A.xps
- B.pdf
- Cxml
- D.doc
61To know the IP address of a network printer, direct the printer to print a ____ page.
- Aconsumables
- Bconfiguration
- Cmenu map
- Ddevice
62____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
- APCL
- BJCL
- CPostScript
- DGDI
63What is the process called when Windows receives a print job from an application and places the job in a print queue?
- Abanking
- Bspooling
- Cstoring
- Dpooling
64What is the first thing you should do to get toner dust off your clothes?
- Aclean immediately with hot water
- Buse a hot hair dryer to blow it off
- Cthrow the clothes in the dryer set on high heat
- Duse a can of compressed air to blow off the toner
65Which of the following is true regarding cleaning a printer?
- Afor best results, use ammonia-based cleaners
- Buse compressed air to blow out loose toner
- Cwipe the rollers on a laser printer with a dry cloth
- Duse an antistatic vacuum cleaner to pick up toner
66How do you know if a printer needs routine maintenance?
- Athe number of days since the last maintenance
- Bthe printer stops working if the maintenance period has expired
- Cthe number of pages the printer has printed since the last maintenance
- Dthe LED display shows the number of days before maintenance is required
67Before replacing an image drum, what should you do first?
- Aunplug it and allow the printer to cool down
- Bsend several test pages to the printer right before replacing the drum
- Cempty the paper tray
- Dreset the printer to factory defaults
68What can you do to improve a printer’s performance?
- Areplace the CPU
- Bincrease the memory
- Cinstall a larger paper tray
- Dreplace the toner cartridge
69Which of the following is a program embedded in firmware that manages print jobs?
- Aprint spooler
- Bprint server
- Cprinter cache
- Dprinter proxy
70Which of the following should you check to verify the port a printer is using is enabled and working?
- APrint logger
- BSystem Monitor
- CResource Monitor
- DDevice Manager
71What tool can you use to stop and restart the Windows print spooler?
- AService console
- BTask Manager
- CPerformance Monitor
- DMSConfig
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- Description
- Hardware Support Exam Ch 19, 20, 21 Mike Haine's class University of Akron
- Author
- Anthony Schulmeister
- Language
- English
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