Each question in this quiz is timed.
You must be logged on to your Skype page ___________ before your shift starts.
1 minute
5 minutes
10 minutes
15 minutes
What MUST be sent at the end of every shift?
Chatter Feedback
Daily Recording Form
You must post a cover shift request at least _____ hours before the shift, if you’re asking for a cover within the day.
2 - 3 hours
3 - 4 hours
4 - 5 hours
For a 6 hour shift, how many 10 minute breaks can you take?
1
2
3
For a 3 hour shift, how many 10 minute breaks can you take?
Why is it important to click “End” when taking a break and ending your shift?
Because it will consume internet speed
Because your chat rooms are still open and users can enter.
What do you have to do when you experience an unusual bug?
Message other chatters for help
Harass the refresh button
Send an incident report - unusual bug to the chat admins
What materials will be helpful with coming up with topics that may catch the user's interest.
9gag and buzzfeed
Yahoo News and Rappler
Japan Daily and Japan101
When is it recommended to start sending your goodbye messages to the user?
At the 10 second mark
At the 20 second mark
At the 30 second mark
At the 1 minute mark
What do you have to click at every start of your shift in the homepage?
Go to Chat Page
Look at the Chatter fee
Click “Timer Start”
What shouldn’t you do when you encounter an indecent user?
Send to them the indecent user message template
Entertain their questions
Assess whether the thought is actually indecent.
Report this to the chat admins by sending an incident report.
If you’ve encountered a problem during your shift, who should you talk with?
Your friends
The OICs/Chat Admins
Your Parents
What can be useful to help you respond faster?
Chatty Chat templates
Google Translate
Facebook
You must renew or request for the renewal of your contract at least ________ before the end of term.
2 weeks
1 month
5 days
How long is a contract term?
2 months
3 months
1 year
