Chatty Manual Review

Chat Rarejob
Quiz by , created over 3 years ago

This is to help you re-familiarize yourself with the chatty operations.

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Chat Rarejob
Created by Chat Rarejob over 3 years ago
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Question 1

Question
You must be logged on to your Skype page ___________ before your shift starts.
Answer
  • 1 minute
  • 5 minutes
  • 10 minutes
  • 15 minutes

Question 2

Question
What MUST be sent at the end of every shift?
Answer
  • Chatter Feedback
  • Daily Recording Form

Question 3

Question
You must post a cover shift request at least _____ hours before the shift, if you’re asking for a cover within the day.
Answer
  • 2 - 3 hours
  • 3 - 4 hours
  • 4 - 5 hours

Question 4

Question
For a 6 hour shift, how many 10 minute breaks can you take?
Answer
  • 1
  • 2
  • 3

Question 5

Question
For a 3 hour shift, how many 10 minute breaks can you take?
Answer
  • 1
  • 2
  • 3

Question 6

Question
Why is it important to click “End” when taking a break and ending your shift?
Answer
  • Because it will consume internet speed
  • Because your chat rooms are still open and users can enter.

Question 7

Question
What do you have to do when you experience an unusual bug?
Answer
  • Message other chatters for help
  • Harass the refresh button
  • Send an incident report - unusual bug to the chat admins

Question 8

Question
What materials will be helpful with coming up with topics that may catch the user's interest.
Answer
  • 9gag and buzzfeed
  • Yahoo News and Rappler
  • Japan Daily and Japan101

Question 9

Question
When is it recommended to start sending your goodbye messages to the user?
Answer
  • At the 10 second mark
  • At the 20 second mark
  • At the 30 second mark
  • At the 1 minute mark

Question 10

Question
What do you have to click at every start of your shift in the homepage?
Answer
  • Go to Chat Page
  • Look at the Chatter fee
  • Click “Timer Start”

Question 11

Question
What shouldn’t you do when you encounter an indecent user?
Answer
  • Send to them the indecent user message template
  • Entertain their questions
  • Assess whether the thought is actually indecent.
  • Report this to the chat admins by sending an incident report.

Question 12

Question
If you’ve encountered a problem during your shift, who should you talk with?
Answer
  • Your friends
  • The OICs/Chat Admins
  • Your Parents

Question 13

Question
What can be useful to help you respond faster?
Answer
  • Chatty Chat templates
  • Google Translate
  • Facebook

Question 14

Question
You must renew or request for the renewal of your contract at least ________ before the end of term.
Answer
  • 2 weeks
  • 1 month
  • 5 days

Question 15

Question
How long is a contract term?
Answer
  • 1 month
  • 2 months
  • 3 months
  • 1 year