Sales Support Training Day 2

Question 1 of 11

1

Where do you enter discounts after you have synchronized your booking?

Select one of the following:

In Davinci (Genesis) only
In Backoffice and Davinci (Genesis)
In Backoffice only

Explanation

Question 2 of 11

1

What is the correct order to cancel a participant before synchronization?

Select one of the following:

Calculate cancellation costs - select participant in backoffice - Select cancel participant - enter cancellation costs - flag the box to send cancellation invoice - OK - Enter cancellation costs in Davinci (Genesis)
Calculate cancellation costs - select participant in backoffice - Select cancel participant - enter cancellation costs - flag the box to send cancellation invoice - click OK
Calculate cancellation costs - select participant in backoffice - Select cancel participant - flag the box to send cancellation invoice - OK - Enter cancellation costs in Davinci (Genesis)

Explanation

Question 3 of 11

1

Which costs are not covered by the cancellation insurance?

Select one of the following:

accommodation
Skirental package
Fee for late payment
tourist tax

Explanation

Question 4 of 11

1

Can you get a refund for the premium of your travel insurance?

Select one of the following:

Yes
No

Explanation

Question 5 of 11

1

Where can you track down your payment reminders sent to customers

Select one of the following:

Group Payment Reminder - in Sundio Tool
Payment Settings - In Tiss
Payments - In Davinci (genesis)

Explanation

Question 6 of 11

1

Which of the following needs to be checked before you synchronize your booking?

Select one or more of the following:

Roomassignment
All payments done/received
Accommodation from Davinci added in Sundio tool
contracts signed by sales manager
all participant mutations processed
bus in genesis is the same as in sundio tool
all phone numbers of the participants are send to the guides

Explanation

Question 7 of 11

1

What is the latest date to do a partial sync

Select one of the following:

2 weeks before departure
4 weeks before departure

Explanation

Question 8 of 11

1

What is the latest date to do a full sync of your booking?

Select one of the following:

2 weeks before departure
4 weeks before departure

Explanation

Question 9 of 11

1

Which of these errors refers to an incorrectly used booking code?

Select one of the following:

participant xxx / empty bed is not assigned to a service
no allotments found for this booking type
no price found in the selected period

Explanation

Question 10 of 11

1

Which of these errors refers to missing accommodation in your booking?

Select one of the following:

participant xxx/empty bed is not assigned to a service
no price found in the selected period
the requested accommodation is not covered completely by the service types

Explanation

Question 11 of 11

1

Where do you change skirental after you did a synchronization

Select one of the following:

In Backoffice
In Davinci (genesis)
In Backoffice and Davinci (Genesis)

	Created by sabrina.hoop almost 8 years ago

Test after training day 2 | Sales Support training winter 1617

Sales Support Training Day 2

Question 1 of 11

Where do you enter discounts after you have synchronized your booking?

Select one of the following:

Explanation

Question 2 of 11

What is the correct order to cancel a participant before synchronization?

Select one of the following:

Explanation

Question 3 of 11

Which costs are not covered by the cancellation insurance?

Select one of the following:

Explanation

Question 4 of 11

Can you get a refund for the premium of your travel insurance?

Select one of the following:

Explanation

Question 5 of 11

Where can you track down your payment reminders sent to customers

Select one of the following:

Explanation

Question 6 of 11

Which of the following needs to be checked before you synchronize your booking?

Select one or more of the following:

Explanation

Question 7 of 11

What is the latest date to do a partial sync

Select one of the following:

Explanation

Question 8 of 11

What is the latest date to do a full sync of your booking?

Select one of the following:

Explanation

Question 9 of 11

Which of these errors refers to an incorrectly used booking code?

Select one of the following:

Explanation

Question 10 of 11

Which of these errors refers to missing accommodation in your booking?

Select one of the following:

Explanation

Question 11 of 11

Where do you change skirental after you did a synchronization

Select one of the following:

Explanation