chris fernandez
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Quiz on Advanced Admin (ADM211), created by chris fernandez on 24/08/2016.

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Advanced Admin (ADM211)

Question 1 of 17

1

A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

Select one of the following:

  • Modify existing content packs.

  • Edit description and title of existing content packs

  • All content Packs will be deleted.

  • hindi ko alam

Explanation

Question 2 of 17

1

What are common to forecasting? (Collaborative and customization)

Select one or more of the following:

  • expected revenue

  • quote

  • forecast category

  • ?

Explanation

Question 3 of 17

1

What can an administrator do to enable customers to submit service request? Choose 2.

Select one or more of the following:

  • Enter live chat on the company website

  • enable chatter answers

  • enable the service cloud console on the company website

  • enable case feed on the company website

Explanation

Question 4 of 17

1

A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?

Select one of the following:

  • Merge accounts and select the option to merge duplicate contacts

  • Merge duplicate accounts and then merge duplicate contacts

  • Merge duplicate contacts and then duplicate accounts.

  • Merge duplicate accounts and duplicate contacts will automatically be merged.

Explanation

Question 5 of 17

1

A Manager needs a report created based on the following requirements:
All accounts with opportunities Closed-Won
All accounts with Closed Cases
What can you do as a system administrator?

Select one of the following:

  • Create a joined report

  • Create a custom report type

  • Can't remember wrong option

  • Can't remember wrong option2

Explanation

Question 6 of 17

1

How can a system administrator enrich data thru social?

Select one of the following:

  • Use Facebook for educational background

  • Use the Company's salesforce Facebook account

  • Use LinkedIn to retrieve the current contact details of a customer

  • Use twitter to follow a customer

Explanation

Question 7 of 17

1

A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

Select one of the following:

  • Assignment rule

  • Assignment rule, Approval Process, Workflow Rule

  • Assignment Rule, Workflow Rule

  • Assignment Rule, Auto-Response Rule, Workflow Rule

Explanation

Question 8 of 17

1

What is true about Salesforce Communities? Choose 2

Select one or more of the following:

  • Ideas tab is used by community users to submit, like and promote Ideas

  • Communities can be used by internal salesforce users only

  • Reputation level is the same across all communities.

  • Q&A tab

Explanation

Question 9 of 17

1

Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2.

Select one or more of the following:

  • Email log

  • Setup audit trail

  • Debug Log

  • Time-Based Workflow

Explanation

Question 10 of 17

1

List the different prices available for a product. Choose 3

Select one or more of the following:

  • Sales Price

  • Product Price

  • Discounted List Price

  • List Price

  • Standard Price

Explanation

Question 11 of 17

1

VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

Select one of the following:

  • Enforce an opportunity naming guideline for Sales Reps

  • Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object

Explanation

Question 12 of 17

1

Sales Manager wants Picklist field should always have a value.
Validation Rule formula: (2 choices)

Select one or more of the following:

  • TEXT(picklist__c)= ""

  • picklist__c = ""

  • ISBLANK(picklist__c)

  • ISPICKVAL(picklist__c,"")

Explanation

Question 13 of 17

1

What are the deployment tools that you need to use to delete Metadata? Choose 2.

Select one or more of the following:

  • Force.Com IDE

  • Force.Com Migration Tool

  • Change Set

  • Data Loader

  • Unmanaged Package

Explanation

Question 14 of 17

1

What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3.

Select one or more of the following:

  • Force.Com IDE

  • Force.Com Migration Tool

  • Change Set

  • Data Loader

  • Unmanaged Package

Explanation

Question 15 of 17

1

An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button?

Select one of the following:

  • Approval Process does not contain approval steps

  • Check if the End User does have an Approval Manager

  • Request contains no value

  • Check System Log to troubleshoot the issue

Explanation

Question 16 of 17

1

When merging Accounts with associated contacts, opportunities,and cases what cred do you need?

Select one of the following:

  • Del on Account, edit on contacts, opportunities and cases

  • Edit on account, del on contacts, opportunities and cases.

Explanation

Question 17 of 17

1

Sales user, Sys ad and Sales Director, needs to view a custom field on an object. How to achieve this?

Select one of the following:

  • Field level security to read only on these profiles

  • Create a custom profile

  • Create a record type

  • Field level security to view only on these profiles

Explanation

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