1. Be present in that moment
2. Don't pontificate (go write a blog to do it)
3. Enter a conversation, assuming you have something to learn
4. Use open ended questions - let people describe & express in their own words & answers.
5. Go with the flow, and let them go out of your mind in words.
6. Be honest. Don't pretend or assume you know.
7. Don't equate your experience with theirs, we're not the same.
8. Conversations are not a promotional opportunity.
9 Focus on who You really are, and what we have in common, forget about the details & the weed.
10. Listen attentively, and talk at the right moment. (listen to understand & speak for mutual support & understanding)

	Created by Bill Tam almost 10 years ago

Ted Talk 2016

Effective communication