william Hoover
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Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 13 Quiz, created by william Hoover on 10/05/2017.

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william Hoover
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CHL Chapter 13 Quiz

Question 1 of 10

1

Random sampling can help identify quality issues

Select one of the following:

  • True

  • False

Explanation

Question 2 of 10

1

Change and improvement are the same thing

Select one of the following:

  • True

  • False

Explanation

Question 3 of 10

1

A quality program should be

Select one of the following:

  • Proactive

  • Reactive

  • Based on errors

  • Based on customer complaints

Explanation

Question 4 of 10

1

Some processes for improvement include all of the following EXCEPT

Select one of the following:

  • Instrument and turn around times

  • Instrument Set accuracy

  • Surgical case cart accuracy

  • Supply Costs

Explanation

Question 5 of 10

1

The most commonly utilized process improvement techniques include all of the following EXCEPT

Select one of the following:

  • Plan Do Check Act (PDCA)

  • Root Cause Analysis (RCA)

  • Failure Mode and Effect Analysis (FMEA)

  • Dashboard Analysis Report (DAR)

Explanation

Question 6 of 10

1

When a problem occurs the cause is most often the process not the people

Select one of the following:

  • True

  • False

Explanation

Question 7 of 10

1

A quality process that focus's on developing near perfect products and services

Select one of the following:

  • Quality Assurance

  • Error Elimination System (EES)

  • Quality Toolkit

  • Six Sigma

Explanation

Question 8 of 10

1

Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments

Select one of the following:

  • True

  • False

Explanation

Question 9 of 10

1

Random sampling would be a good way to ascertain the quality of case carts

Select one of the following:

  • True

  • False

Explanation

Question 10 of 10

1

There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and

Select one of the following:

  • Unnoticed Errors

  • Unavoidable Errors

  • Intentional Errors

  • Unexpected Errors

Explanation

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