Quiz
CHL Chapter 13 Quiz
Questions in this quiz (10)
1Random sampling can help identify quality issues
- ATrue
- BFalse
2Change and improvement are the same thing
- ATrue
- BFalse
3A quality program should be
- AProactive
- BReactive
- CBased on errors
- DBased on customer complaints
4Some processes for improvement include all of the following EXCEPT
- AInstrument and turn around times
- BInstrument Set accuracy
- CSurgical case cart accuracy
- DSupply Costs
5The most commonly utilized process improvement techniques include all of the following EXCEPT
- APlan Do Check Act (PDCA)
- BRoot Cause Analysis (RCA)
- CFailure Mode and Effect Analysis (FMEA)
- DDashboard Analysis Report (DAR)
6When a problem occurs the cause is most often the process not the people
- ATrue
- BFalse
7A quality process that focus's on developing near perfect products and services
- AQuality Assurance
- BError Elimination System (EES)
- CQuality Toolkit
- DSix Sigma
8Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
- ATrue
- BFalse
9Random sampling would be a good way to ascertain the quality of case carts
- ATrue
- BFalse
10There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
- AUnnoticed Errors
- BUnavoidable Errors
- CIntentional Errors
- DUnexpected Errors
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- Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 13 Quiz, created by william Hoover on 10/05/2017.
- Author
- william Hoover
- Language
- English
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