CHL Chapter 13 Quiz

william Hoover
Quiz by william Hoover, updated more than 1 year ago
william Hoover
Created by william Hoover almost 4 years ago
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Description

Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 13 Quiz, created by william Hoover on 05/10/2017.

Resource summary

Question 1

Question
Random sampling can help identify quality issues
Answer
  • True
  • False

Question 2

Question
Change and improvement are the same thing
Answer
  • True
  • False

Question 3

Question
A quality program should be
Answer
  • Proactive
  • Reactive
  • Based on errors
  • Based on customer complaints

Question 4

Question
Some processes for improvement include all of the following EXCEPT
Answer
  • Instrument and turn around times
  • Instrument Set accuracy
  • Surgical case cart accuracy
  • Supply Costs

Question 5

Question
The most commonly utilized process improvement techniques include all of the following EXCEPT
Answer
  • Plan Do Check Act (PDCA)
  • Root Cause Analysis (RCA)
  • Failure Mode and Effect Analysis (FMEA)
  • Dashboard Analysis Report (DAR)

Question 6

Question
When a problem occurs the cause is most often the process not the people
Answer
  • True
  • False

Question 7

Question
A quality process that focus's on developing near perfect products and services
Answer
  • Quality Assurance
  • Error Elimination System (EES)
  • Quality Toolkit
  • Six Sigma

Question 8

Question
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Answer
  • True
  • False

Question 9

Question
Random sampling would be a good way to ascertain the quality of case carts
Answer
  • True
  • False

Question 10

Question
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
Answer
  • Unnoticed Errors
  • Unavoidable Errors
  • Intentional Errors
  • Unexpected Errors
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